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Analyst - Enterprise Excellence
Roles & Responsibilities Enterprise Excellence is a centralized function in AGI. The function is responsible to drive the transformation of operating models and change management across AGI Business Units and Corporate functions, with a view to achieve the Group's strategic goals. The function partners with AGI Business Units and Corporate functions to help the CEOs, and Heads achieve their objectives by delivering initiatives focused on improving business performance. This role assists both manager and senior managers deliver target operating model, customer experience programs, innovation programs and transformation projects across AGI to drive business value. Support as a business analyst for the execution of transformation projects with quantified revenue impact as well as material operational improvements in line with the overall strategic initiatives of AGI Engage with different business and department heads and help them achieve their business improvement and performance targets Closely work with Manager & Sr. Manager Enterprise Excellence to successfully deliver Lean, six sigma deployment, projects & initiatives aimed at enhancing business efficiency and improving customer experience & innovation programs. Support in delivering operating model transformation programs at the assigned Business unit or corporate function. These programs will include a next generation operating model design and implementation covering: - Voice of Customer, Process Efficiency & People Effectiveness - Business Performance Improvement - Performance Management Structures - Improvement Mindset Jointly work with Manager EE and stakeholders to identify quality business solutions and deliver initiatives within agreed timelines and as per the agreed AGI framework. Map existing processes and get an understanding of as is operating models, customer feedback, customer journeys, etc. to identify gaps and improvement opportunities Gather and analyze data and conduct deep diagnostic to provide data driven insights for all aspects of deployment. Participate in problem solving with business teams to identify opportunities for improvement and capture clear benefits and deliverables for the change initiatives Develop to be state processes and operating model recommendations along with the Manager, EE Co-ordinate the acquisition and analysis of the data to identify business issues and opportunities. Typically manage business analysis activities for single projects or components of larger projects that are multi-discipline Coach line staff during implementation of EE toolkit and continuous improvement transformation on performance management meetings as well as general feedback and coaching topics Play a key role in the Diagnostic phase of the projects (analysis of business performance results, mapping existing processes, operating model maturity analysis, costs analysis, customer feedback, and any other business data to confirm the business opportunity and build the business case) Support in Design phase of the projects (operating model, business process redesign against leading benchmarks, or operating model maturity targets) Identify opportunities for Simplification, Elimination, Migration, Consolidation, Automation within processes Identify opportunities for FTR (first time right) - Assist in developing implementation (of the 'To Be' process by ensuring business ownership, alignment of internal stakeholders and agreement on the new models) Follow implementation plans by leveraging internal capabilities and track to closure - Measure impact of the change and track realization of the identified benefits Desired Candidate Profile Certification in Change Management, Agile, Digital Transformation Any experience working on digital transformation projects will be a plus 2+ years hands-on experience in a Change Programs, Project Management, and Business Analysis- 2+ years of experience working on Ops Excellence/Lean/Six Sigma projects
Posted a year ago
Senior Officer-Data Analysis
Roles & Responsibilities Supporting the EVP Hospitality and Commercial Leasing by providing relevant data to analyze the business performance Creating new tools to analyse the hotels performance and breakdown data to optimise performance Defining new data collection and analysis processes Analyzing monthly P&L and supporting EVP Hospitality in identifying opportunities to improve performance Initiating new schemes to generate incremental revenues across the portfolio Supporting the Hotels team with data to improve yield and average room rate performance by identifying demand patterns Execute online content and system audits Supporting EVP Hospitality in conducting research to improve cost control Initiating creative ideas in saving operational costs Extract, collect and analyze data which can be turned into information that in turn can be used to refine our business decisions. Conduct market research to keep us up to date with the latest market trends. Creating and enhancing our data collection means which can optimize our statistical efficiency. This role is required to complete the wider-ranging operations performance analyses which would then enable the operations teams to maximise the efficiency and productivity of hotels and increase stakeholder satisfaction. This would also need to develop and deliver tactical initiatives that enable the wider business to establish an appropriate strategy and make better, data-driven decisions. Desired Candidate Profile - Bachelor's Degree in Business Administration or Hotel Management - Qualification in a numerical subject i.e. analytics, commercial performance, etc. - Advanced excel knowledge - Proven Data analysis skills - Strong analytical skills - Strong verbal and written communication skills in English - Experience of 1 - 2 years in a similar role
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