Jobs in Banking - Retail companies, UAE

JOB DESCRIPTIONJOB TITLE: Technical Support EngineerJOB PURPOSE: END-USER Support – Field Support EngineerQUALIFICATION: GraduationCERTIFICATIONS: CCNA, MCSA, CompTIA A+EXPERIENCE: 4 + YearsRESPONSIBILITIES (INCLUDES ALL TASKS):Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.Software Installation: Install and configure operating systems, office applications, and other software as required by users.System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.TECHNICAL SKILLS /COMPETENCIES:MANDATORY• Candidate must have hands-on experience in Windows and MAC OS.• Must have supported end-users, Top Management Users.• Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.• Good communication skills verbal and written.• Working knowledge of office automation products and computer peripherals, like printers andscanners.• Knowledge of network security practices and anti-virus programs.• Ability to perform remote troubleshooting and provide clear instructions.• Excellent problem-solving and multitasking skills.• Customer-oriented attitude.

Posted 7 months ago

Position Title: Payment Kiosk / ATM Technician ` Location: Jabel Ali Industrial Area, DubaiSalary: AED 2,000 to AED 3,000 (Based on the experience), plus medical insurance and benefits as per UAE labor law. Qualifications: High school diploma or a technical/professional certification.Work Timing- 8 AM to 5 PM, Monday to SaturdayPosition Overview: uPay Payment Services, a self-service payment kiosk solution in the UAE, is seeking aPayment Kiosk / ATM Technician to support our warehouse operations. The role involves maintaining kiosk components, assisting with inventory management, and ensuring smooth handling of technical equipment and spare parts. The ideal candidate will have strong computer hardware experience, knowledge of chip work, strong organizational skills, and the ability to work in a fast-paced warehouse environment.Assembling and configuring payment kiosks by integrating hardware components and related softwareKey Responsibilities:Diagnosing and troubleshooting technical issues in kiosks, including hardware, software, hard disk, power supply unit, CPU, motherboard and connectivity errors. Maintaining kiosk hardware and software by conducting regular servicing, updates, and preventive maintenance. Identifying and resolving network, connectivity, and server-related issues affecting kiosk performance. Upgrading kiosk firmware, software applications, and outdated hardware components. Monitoring and maintaining kiosk security systems, ensuring they remain up-to-date and fully functional Providing technical support to field teams for kiosk-related errors and malfunctions. Performing regular system tests, software upgrades, and data backups to ensure operational reliability. Preparing technical reports, including error logs, maintenance activity, and service updates. May require bending/squatting, standing /sitting for prolonged period of time.

Posted 7 months ago