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B2C Solutions WLL

B2C Solutions WLL

Qatar Assets Management- Assure sustained excellence in risk management, operations, environmental health, and safety (EH&S), commercial, and financial performance for all assigned assets.- Provide governance and support to the local asset portfolio to assure compliance with all applicable laws, regulations, contractual obligations, and policies and procedures.- Execute Asset Management tactics and strategies to optimize the operational, commercial, and financial performance of the asset portfolio in accordance with overarching strategic priorities and operational business plans.- Monitor and report on KPIs and other metrics to evaluate asset performance and assist in identifying and addressing deficiencies.- Conduct root cause analyses for underperforming assets, develop and implement recommendations to improve performance, in alignment with the Asset Management department strategic guidance- Maintain and foster relationships with key local stakeholders, regulators, and industry leaders under the department guidance, to support business opportunities and ensure regulatory compliance.Budgeting and Financial Planning- Support and contribute to all aspects of planning, budgeting, reporting and controlling, including taking corrective cost actions for significant projects.- Be involved in the yearly budget preparation for Asset Management department and also each local asset.- Financial performance indicators versus budget should be monitored through the year to understand and pinpoint the variances. Analytical Ability:- Ability to correlate different variables (availability, reliability, degradation, soiling) and produce cogent analysis, disseminates and share reports as per process & stakeholder needs, link issues and project manage Asset management solutions.Strategic ContributionEnsure effective cascading of the divisional strategy into asset business plans to ensure vertical alignment and horizontal integration with other interfacing strategies.Policies, Systems, Processes & Procedures- Support the development of required department policies, systems, processes, procedures and controls covering all areas of assigned functional area, so that all relevant business requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.Continuous Improvement- Advise management of any potential continuous improvement opportunities for department systems, processes and practices considering global standards and changes in the business environment which demand proactive action plans.ReportingEnsure that all department reports are prepared timely and accurately and meet QEWC requirements, policies and quality standards.

Posted a year ago

Posted a year ago

Follow all operational procedures in the plant/ETS’s and at sites to fully support continuity of operations.Ensure that equipment (i.e. chillers) and tools are functioning according to set parameters by conducting regular checks and ensuring proper maintenance to Plants and ETS’s.Ensure faulty equipment is properly recorded, reported to supervisor and repaired. Ensure follow up to prevent future failure.Provide remedial actions in order for machines to run efficiently and properly which may include some initial repairs where possible before involving the maintenance team.Record data of equipment, log them within system for analysis and future parameter setting.Prepare daily reports in order to check against performance of the Plant/ETS. Reports include, but are not limited to, water treatment and calibration of meters. Follow all relevant safety, quality and environmental control procedures and instructions so that personal safety / safety of others is not jeopardized and a minimum level of product / service quality and environmental impact can be guaranteedEnsure all relevant customers related issues are dealt with in a timely and professional manner. Report any Customer Complaints to Plant Operation Supervisor.Implement Water Treatment Program, Chemical makeup, attend any emergency situation.Oversee the preventive and corrective maintenance activities in the Plants, ETS, and PDN to ensure that all safety aspects are applied.Prepare regular status reports on various operational and maintenance activities such as water treatment and calibration of meters. Perform any other duty as assigned by the Plant Operations SupervisorComply with the ISO 9001: 2015 QMS requirements in applicable job areas / functions.

Posted a year ago

General Scope - Operations· Assists and contributes to the day to day management of the Clinical Operations Department.· Helps plan and organize day-to-day department operations, schedule and activities.· Assists in all matters related to clinical management, planning, development, budget, and other business operations activities of the department.· Maximizes outcomes through efficient, effective and compliant procedures driven by data analytics and results.· Assists in developing and maintaining clinical improvement processes to maximize operational efficiencies.· Serves and actively participates on various departmental meetings.· Helps optimize clinical operations and patient flow to ensure quality of care provided to patients, including serving as liaison to Guest Relations department.· If required, collaborates and coordinates with departments impacting their services to ensure timely, efficient and quality care is maintained.Quality/Safety· Assists in ensuring a safe and effective working environment; helps monitor and/or revise the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles.· Helps monitor and confirm staff maintain their required credentials that demonstrate competency per QCHP or department guidelines as applicable.· Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.· Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration.· Assists with implementing process improvements utilizing tools such as LEAN principles. Role model’s situational awareness, using teachable moments to improve safety.· Supports the design, development, coordination and continuous improvement of all clinical quality improvement initiatives and structures systems for the department in a manner that supports achievement of quality goals.· Helps provide oversight and assures compliance of all team members and relevant physicians and providers with all Sidra Medicine, QCHP and JCI policies and standards.Finance· Assists with tasks related to the development of staffing plans, departmental budgets, and schedules to meet clinical department/patient care needs that reflect understanding of the importance of cost-effectiveness.· Supports in implementing department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.· Conducts analysis on all clinical program-related areas such as utilization, revenue enhancement opportunities, and cost-reduction opportunities.· Reviews and audits inpatient and outpatient operational performance metrics.· As required, assists with the development of the department budget and ensures that the department operates in a cost-effective manner.· Assists as required with auditing department expenses within approved budget parameters, ensuring that the department meets the budget/revenue and/or expense targets on a monthly and annual basis.

Posted 2 years ago

Strategic Planning Recommend and implement an annual Loyalty marketing plan to drive enrollment in the program and increase customer engagement in the programDesign and deliver targeted loyalty campaigns in coordination with programing and operations to drive admissions growth.Conduct data analysis as required to understand the behaviors of customers in relation to the loyalty program campaigns. Incorporate any insights into personalized campaigns and future planningConduct regular reviews of the program and keep abreast of emerging trends in the loyalty space. Incorporate any insights into future planning.MarketingEnsure all Loyalty marketing campaigns are delivered on time, within budget and are a key driver in influencing customer behavior and increasing sales uptake.Ensure that the loyalty sections on the website and app are always up-to-date and are in line with customer needsCoordinate with the Marketing team and the Creative agency to design relevant artworks and collaterals and ensure that all deadlines are met. Ensure that all collateral adheres to brand guidelines.Work across the Marketing team to communicate the loyalty POS production requests, ensuring timely and accurate delivery to cinemas at least 3-4 days prior to the start of campaigns.Analytics & ReportingProvide in-depth and regular analysis of the performance of NPC (enrollment, earning, redemptions, revenue…) to management teams and utilize such analysis to identify opportunities to enhance the effectiveness of the program.Monitor and assess campaign effectiveness and identify ways to improve activities.Analyze revenue impact of loyalty and communicate results appropriately.Develop and maintain a monthly dashboard with relevant loyalty KPIs to ensure key metrics are top of mind and put in place corrective actions.Loyalty Program ManagementBe the focal point for all activities related to NPCDeliver continuous training to the operations and call center team on NPC to ensure high level of understanding of the program and proper implementation loyalty processesCoordinate with IT team to implement promotions in the loyalty systemIdentify improvements areas in the loyalty customer experience and coordinate with the relevant departments to implement itSetup the automated communication emails and SMS with the support of the loyalty vendor, including monthly loyalty statements, welcome/upgrade emails, redemption notifications…Ensure at-cinema execution of loyalty campaigns to engage customersAct as an escalation point for any NPC related issues or complaints ensuring that all issues are resolved in a timely manner.

Posted 2 years ago

Tax Strategy:· Develop and maintain effective Company tax strategy, including formulation of overall tax philosophy and approach to tax compliance, tax planning and tax risk management. Define strategic tax objectives, key tax related tasks and areas of focus.Tax Compliance· Ensure fulfillment of tax law provisions relevant to Qatar and all the Countries to which extend its operations; analyze and verify, in collaboration with the tax departments of Business Units (subsidiaries, associates, Joint Ventures), the tax treatment of significant budget items.· Coordinate tax functions of Business Units, to the extent allowed by the corporate governance arrangements, ensuring adherence to Company’s tax strategy and policies.· Stay abreast of evolving global tax environment and ensure complianceTax Planning· Ensure effective tax planning and provide strategic tax analysis of significant anticipated deals, investment projects, business reorganizations and other material transactions.· Provide regular monitoring of changes in tax legislation, position of the relevant tax authorities, court practice as well as industry specific regulations having impact. Coordinate effective political and industry tax lobbying.Tax Risk Management· Develop and maintain proper tax risk management standards, policies, and procedures with the purpose of tax risk minimization and in line with the overall Company’s risk appetite.· Manage and coordinates company tax disputes, in cooperation with all the relevant Business Units of the company; coordinate the activity of external advisors on tax audit defense matters.Tax Reporting· Establish and maintain proper Group tax accounting and reporting policies and procedures. Develop, manage, and update tax related KPI’s system.Support to Business Development / M&A ActivitiesProvide support to Business Development and M&A activities during pre-development or pre-acquisition phase (i.e. due diligence process, business evaluation, competitive bidding) and during the post-acquisition/integration phase for the implementation of policies, processes and systems in line to Group tax policies and procedures. Coordinate activity of external tax advisors

Posted 2 years ago

Posted 2 years ago

· Participate in extracting, reviewing and analyzing Sidra existing HEI Contract Management system configuration and build· Make recommendations based on Cerner best practices and or model experience in comparison to the Sidra current RCM Solution set up were application· Create detailed Project DCW and other relevant documents & designs, based on Cerner best practices/Model · Perform new functionality development and or updating of existing systems and applications configuration to achieve the desired business goal.§ Adding New component to existing CCL scripts§ Configuring Cerner / HEI Patient Accounting Solutions§ Configuring General Ledger Solution§ Developing New CCL scripting functionality§ Lead discussions and requirements gathering with Internal and external stakeholders§ Interact with location Insurance companies§ Gather business requirement, write up specification documents§ Create Solution designs for RCM Projects§ Configure Registration Management Solutions§ Write New and update existing PMofice Rules In Registration§ Develop override standards for the application-level preferences§ Review and Clean up HEI Contract Management rules· Defines scope and application functionality by discussing business requirements with authorized end users in the RCM project work group/committee· Recommends RCM application modifications/configurations/processes for solutions as per functional requirements.· Develops and apply project management techniques throughout the RCM Project implementation of the moving solution design· Contributes to all aspects of the RCM projects, including implementation planning, design, build, testing and deployment.· Documents any relevant Patient Accounting and Patient Access applications issues from the current state analysis and their resolutions and write up functional specifications in the form of a DCW/ BRS Business Requirement specification artifacts in applicable projects.· Handle stressful situations, critical deadlines, and Sidra business teams with both high service level delivery and technical sophistication· Investigates and studies the impact of proposed changes on system performance or end user experience

Posted 2 years ago