Safely transport technicians, tools, and equipment to job sites.Assist technicians with the setup and handling of equipment.Perform routine vehicle checks and maintenance.Help with basic technical tasks such as equipment setup and tool preparation.Ensure all materials and equipment are properly secured and stored.Maintain a clean and organized workspace.Follow safety protocols and company policies.

Assist customers in their journey of selling cars without any hassleResponsible to procure good quality cars based on the pricing and achieve monthly targetsIdentity the Seller’s key points using the standard Open & Close Ended Qualifying Questions that would help in convincing the customerAssist the customer in Closing the deal by using appropriate Trial Closing, Negotiation, Perceived Value increase & Objection Handling TechniquesComplete the appropriate documentation for the Accepted Offers and coordinate with the operational team until the payment of the customer is doneEnsuring that all customers receive excellent, courteous, and prompt service until the entire journey with cars24 is doneCultivating successful relationships with retail customers.

Customer Engagement and Consultation:Greet customers warmly and understand their preferences and requirements.Provide detailed information about vehicles, including features, specifications, and pricing.Conduct test drives and demonstrate vehicle capabilities to showcase the benefits of different models.Answer customer questions confidently and provide guidance on financing options, warranties, and additional products/services.Customer Relationship Management:Build strong relationships with customers through effective communication and follow-up.Address customer concerns promptly and professionally, resolving any issues to achieve high customer satisfaction.Maintain contact with customers after the sale to ensure continued satisfaction and encourage referrals and repeat business.Team Collaboration:Collaborate with other team members, including sales managers, finance specialists, and support staff, to ensure a seamless customer experienceThis is a high energy sales environment where you will work as a team to meet goals and we’ll give you everything you need to be successful

Guide Customers in Selling Their Cars: Support customers throughout their car-selling process, ensuring a seamless and positive experience from beginning to end.Procure High-Quality Vehicles: Identify and acquire vehicles that meet our stringent quality and pricing standards, consistently hitting monthly targets.Understand Seller Needs: Leverage standard open and close-ended questions to gain insights into seller needs, enhancing their selling experience.Close Deals Efficiently: Utilize trial closing, negotiation, value enhancement, and objection handling techniques to close deals effectively.Documentation and Coordination: Manage all required documentation for accepted offers and collaborate with the operational team to ensure smooth payment processing.Deliver Exceptional Service: Provide outstanding, courteous, and prompt service to every customer throughout their entire journey with Cars24.Build Strong Customer Relationships: Cultivate meaningful relationships with retail customers, ensuring they feel valued and supported at every stage.Technical Responsibilities:Vehicle Evaluation: Conduct comprehensive evaluations of vehicles, including engine and component inspections, and prepare detailed reports on the car’s condition.Technical Expertise: Apply your extensive technical knowledge of various car brands and models (American, European, Asian, etc.) to assess and acquire top-quality vehicles.Driving Requirements: A valid UAE driving license is essential, with proficiency in driving both manual and automatic cars.

A valid UAE driving license is mandatoryHandle day to day operations so that the customer experience is maintained at highest levelsMaintain and improve the key conversion factorsSuggest process, product changes that could improve business efficiencyStrong understanding of engines, parts/ components, and everything technical.2+ years of experience as an Evaluator / Mechanic / Service Advisor or Assistant Service Advisor is preferred2+ years of experience in Team handling/ Management experience will be an add on

Customer Engagement and Consultation:Greet customers warmly and understand their preferences and requirements.Provide detailed information about vehicles, including features, specifications, and pricing.Conduct test drives and demonstrate vehicle capabilities to showcase the benefits of different models.Answer customer questions confidently and provide guidance on financing options, warranties, and additional products/services.Customer Relationship Management:Build strong relationships with customers through effective communication and follow-up.Address customer concerns promptly and professionally, resolving any issues to achieve high customer satisfaction.Maintain contact with customers after the sale to ensure continued satisfaction and encourage referrals and repeat business.Team Collaboration:Collaborate with other team members, including sales managers, finance specialists, and support staff, to ensure a seamless customer experienceThis is a high energy sales environment where you will work as a team to meet goals and we’ll give you everything you need to be successful

Respond to customer tickets via email/ phone on car quality, service and warranty concerns.Resolve customer concerns with the best customer experience and within Cars24 Quality standards and policies.Liaising with workshops and providing customers timely updates.Liaise with external vendors in different Emirates to provide best repair solutionDocumentation work involving quote comparison and technical job evaluationUpsell VAS products over the telephone.Occasionally be able to manage customers face to face.Ensure high customer satisfaction and high standards.Step-up as a Service Advisor if required.

Identify and target potential dealerships to onboard onto the Cars24 platform.Develop and maintain strong relationships with dealerships, understanding their requirements and addressing any concerns.Educate dealerships about the benefits and features of the Cars24 platform, highlighting the advantages of participating in auctions.Coordinate and conduct presentations and demonstrations to showcase the auction process and platform functionality.Collaborate with internal teams to ensure a smooth onboarding process for dealerships, providing support and assistance as needed.Monitor dealer participation in auctions, analyzing performance metrics and identifying areas for improvement.Act as the primary point of contact for dealerships, addressing inquiries, resolving issues, and providing ongoing support.

Customer Engagement and Consultation:Greet customers warmly and understand their preferences and requirements.Provide detailed information about vehicles, including features, specifications, and pricing.Conduct test drives and demonstrate vehicle capabilities to showcase the benefits of different models.Answer customer questions confidently and provide guidance on financing options, warranties, and additional products/services.Customer Relationship Management:Build strong relationships with customers through effective communication and follow-up.Address customer concerns promptly and professionally, resolving any issues to achieve high customer satisfaction.Maintain contact with customers after the sale to ensure continued satisfaction and encourage referrals and repeat business.Team Collaboration:Collaborate with other team members, including sales managers, finance specialists, and support staff, to ensure a seamless customer experienceThis is a high energy sales environment where you will work as a team to meet goals and we’ll give you everything you need to be successful

Customer Engagement and Consultation:Greet customers warmly and understand their preferences and requirements.Provide detailed information about vehicles, including features, specifications, and pricing.Conduct test drives and demonstrate vehicle capabilities to showcase the benefits of different models.Answer customer questions confidently and provide guidance on financing options, warranties, and additional products/services.Customer Relationship Management:Build strong relationships with customers through effective communication and follow-up.Address customer concerns promptly and professionally, resolving any issues to achieve high customer satisfaction.Maintain contact with customers after the sale to ensure continued satisfaction and encourage referrals and repeat business.Team Collaboration:Collaborate with other team members, including sales managers, finance specialists, and support staff, to ensure a seamless customer experienceThis is a high energy sales environment where you will work as a team to meet goals and we’ll give you everything you need to be successful

Handle day to day operations so that the customer experience is maintained at highest levelsMaintain and improve the key conversion factorsSuggest process, product changes that could improve business efficiencyStrong understanding of engines, parts/ components, and everything technical.2+ years of experience as an Evaluator / Mechanic / Service Advisor or Assistant Service Advisor is preferred2+ years of experience in Team handling/ Management experience will be an add on