Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Operations Manager - Aviation Services to join our Aviation team in Abu Dhabi.ScopeTo support the efficient delivery of their Account Manager, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintain profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.Support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibilities relating to Transport, Aviation & Logistics across the group.ResponsibilitiesFinancialDevelop and maintain operational performance of operations of the contractFacilitate on-time deployments of all assets in line with client demandUnderstand the commercial aspects of the contract and monitor the operational management of the serviceResponsible for management of daily reporting with operational data to support the review of contractual financial performanceAdhering to Standard Operating Procedures (SOPs) and Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIsCustomerProactively manage the relationship with the client in line with the RACI matrixManage contacts and relationships within your account portfolio; ensure the account is fully managed and relationships are developed at every levelProvide ideas on initiatives to maximize efficiencies and potential opportunitiesProcessAnalyzes trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes.Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimizationResponsible for management reporting, daily deployment data and driver performanceDrive a culture within the team, focused on operational excellence and business performanceMotivate the team members and influence positive behaviourDevelop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the processEstablish and enforce quality control measures within processes, ensuring that the project meets or exceed expectationsCreate comprehensive documentation for key processes, promoting standardization across teamsInnovationIntegrate automation tools to simplify repetitive tasks and reduce manual workloadEngage in research to stay informed about limousine industry trends, emerging technologies, software, and best practicesFacilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovationWorking with key members of the other business units to obtain the information required to compile improvement proposalsUtilize automation tools enabling delivery of best practice in transportation operating model