Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll: Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. Become a product pro, mastering the ins and outs of the latest trends. Troubleshoot issues with patience and a can-do attitude. Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicators ( KPIs ) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Offer additional products and/or services. Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!

Job Title:Sr. Representative, Facilities Job Description Essential Functions/Core Responsibilities Interface with internal clients to determine project space requirements Verify floor plans with CAD technician to include details related to structural and civil engineering as well as mechanical and electrical systems Ensure reconfiguration design meets federal, state, and local health and safety guidelines Coordinate with internal groups and outside vendors to schedule installations, maintenance activities, and repairs based on material availability and minimal impact to the business operations Manage scheduled installations by internal and external contractors during reconfiguration to avoid delayed timeframes and cost over-runs Gather quotes from outside vendors for building fixtures; generate cost comparisons with our vendors to evaluate each project and total cost saving potential Monitor day-to-day site operations of long-term third party contractors to ensure performance meets vendor service level agreement Coordinate with Procurement in gathering quotes from outside vendors for building fixtures, repairs, maintenance, and upkeep to evaluate each project and total cost saving potential Log, track, and submit vendor invoices for payment Candidate Profile - Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office

Job Title:Senior Team leader (BPO - Call Center) - Retail experience is a must (Bilingual German/English Speakers) Job DescriptionThe Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team leaders. Essential Functions/Core Responsibilities Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations Communicate expectations to employees and provide timely updates and changes Provide subject matter expertise in handling escalated customer calls as needed Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities Stay current on internal work processes, policies and procedures. Attend required manager development training Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Complete shift-wide projects that aim to increase productivity, quality or other KPI Promote the Company's values through both behavior and attitude, including being an advocate for your team members Candidate Profile Four to six years of experience (with at least one year of Progressive Management Experience) preferred Strong communication skills, both written and verbal (German/English) Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables Demonstrated ability to mentor, coach and provide direction to a team of employees Work well under pressure and follow through on items to completion Willingness to work a flexible schedule

Job Title:Head of Finance Egypt Job Description As Head of Finance for Egypt Site you will play a pivotal role in overseeing financial operations, strategy, and compliance across multiple countries with a high level of complexity. Reporting directly to the GEO Finance Leader, you will lead a large finance team and collaborate closely with various stakeholders to drive financial performance and support strategic decision-making. Key Responsibilities Financial Strategy and Planning: Develop and execute financial strategies aligned with the organization's goals, ensuring sustainable growth and profitability across the region. Financial Reporting and Analysis: Oversee the preparation of accurate and timely financial reports, including P&L statements, and various ad hoc analyses , providing insights to senior management. Budgeting and Forecasting: Lead the annual budgeting process and periodic forecasting activities, incorporating input from regional leaders and analyzing variances to drive performance improvements. Team Leadership and Development: Manage and mentor a diverse team of finance professionals, fostering a culture of collaboration, innovation, and continuous learning. Stakeholder Management: Build strong relationships with internal and external stakeholders, including the UK region head, country managers, , auditors, and banking partners, to support business objectives and resolve financial issues. Strategic Initiatives: Provide financial expertise and analysis to support strategic partnerships, and other key initiatives aimed at driving growth and expansion. Process Optimization: Identify opportunities to streamline finance processes, leverage technology, and improve efficiency, ensuring best practices are adopted across the region. Risk Management and Compliance: Implement robust internal controls and risk management processes to safeguard assets and ensure compliance with local regulations and international standards. Relationship Management: Ability to build strong relationships with Tax, Treasury, Accounting functions as this role does not have direct responsibility but will be required to work closely and effectively with said departments. Requirements Bachelor's degree in Finance, Accounting, or related field; MBA or professional certification (e.g., CPA, CFA) preferred. Proven experience (at least 12 years) in a senior finance leadership role, preferably within a multinational organization operating across multiple countries. In-depth knowledge of financial principles, regulations, and reporting standards, with the ability to navigate complex international tax and legal frameworks. Strong analytical skills and strategic thinking, with the ability to translate financial data into actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across diverse teams and cultures. Demonstrated leadership capabilities, including team management, coaching, and talent development. Ability to thrive in a fast-paced, dynamic environment, with a proactive and results-oriented approach to problem-solving. Location:EGY Cairo - Plot no. 53, North Teseen st building 202 Language Requirements: Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job DescriptionAgent/Client/Partner-facing roles able to drive sales opportunities through channel partners based on a 200-level knowledge of the following solution areas: Modern Workplace, Data and BI, Apps and Infra, Business Applications. Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners. Constantly research and educate self with the newest developments in cloud capabilities and pricing for both the client and competitor. Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals. Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers commitments and seeks increasingly challenging work. Takes responsibility and holds others (such as Partner, TCM, Solution Specialist, Sales Agent) accountable for actions, decisions, and goals. Communicates and networks effectively. Successfully persuades and influences others. Effectively scopes problems. Builds and applies a job-relevant knowledge base. Makes decisions with conviction. Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal. Provide support to partner as needed. Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution. Collaborate with local TCM on pipeline and partner introductions. Where TCM doesn t exist, curate, and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory. Surface customer wins for partner sell with evidence; surface partner capacity and capability need and key Opportunities to Partner Management team to drive development and recruitment of new partners. Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc. Collect feedback on most active channel partners and articulate it to the business: Voice of Partner. Establishes a foundation for how technology and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer s/partner's strategies and needs. Creates value through the sales cycle. Use programs and promotions to accelerate closure. Own preferred and unmanaged partner listsRequirements: 3-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred. Experience working with partner ecosystem is preferred. Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required. Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred. Fundamentals certification required. Understand cloud deployment and adoption planning. Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends Bachelor's degree required. Major or minor in computer science, mathematics, or engineering. Experience in one of these relevant fields is a bonus: computer science, mathematics, or engineering. Proven track record of outstanding performance and achieving goals. Takes initiative to independently grow technical knowledge. Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer/partner facing role. Strong partner relationship management and solution development skills Success-driven, works well in a diverse team and enjoys a dynamic and changing environment. Passion for cloud technologies and changing the world. Language skills:o English: Intermediate or Fluent (verbal and written)o Supported market: Fluent or Native (verbal and written)

Job Title:Solution Area Specialist - B2B - EN ( Attaching CV is Mandatory )Job DescriptionCustomer/Partner-facing roles able to drive sales opportunities based on a 300-level knowledge of Microsoft solution areas (Modern Workplace, Azure & Business Applications).Work closely with the sales team to provide full pre-sales assistance in supporting achieving sales targets successfully. Illustrate the value of the company's solution to prospects compellingly. Develop a cloud-native technical approach and proposal plans identifying the best practice solutions that meet the requirements for a successful proposal. When applying, please choose the technology (Workload) you will be supporting in your application from-> My Experience-> Skills: 1-if Azure add (Microsoft Azure).2-if Modern Workplace add (Microsoft Office).3-if Dynamics 365 add (Microsoft Dynamics ERP).---------------------------------------------------------------------------------------------------------- Secure new customer wins for Microsoft products: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager or (Account Manager) and Partner Connection Manager Present Microsoft s Cloud value propositions and differentiation that align with customers business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions. Provide technical product overview and insights related to customer needs and usage scenarios. Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud. Position competitive offerings and solutions in the context of customer needs and experiences. Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought Demonstrate aspects of the technical and business solution to customers over Teams Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions. Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred. Act as the key technical contact for the SMB Vendor Tele team with potential customers. Conduct group and one-on-one training across the Center on subjects of expertise. Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics. Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.Skills Needed: 3 years or more of technology-related sales or Business Development experience; Experience working within a technical sales or presales environment preferred. Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required. Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP. Should understand the cost of different cloud services and optimizations. Should have experience with all major AWS (or) Azure services. Experience with cloud-based productivity, collaboration, and communications solution designs, migrations, and technology management. Proficient in the Microsoft Cloud adoption framework in planning, designing, and delivering solutions. Azure Certifications are a Plus. Should have hands-on experience working on the Cloud (AWS, Azure). Bachelor s degree in computer science, mathematics, or engineering is a Plus. Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value. Passion for cloud technologies and changing the world. loud technologies and changing the world.Language skills: English: Intermediate or Fluent (verbal and written) Supported market: Fluent or Native (verbal and written)----------------------------------------------------------------------------------------------------------Solution Sales Specialist Add to relevant Solution Sales Specialist "Skills Needed" section based on their focus area:Modern Work place:Deep technical experience in Office365, Enterprise Mobility Suite and Windows inducing:• Office clients• SharePoint/OneDrive for Business• Exchange• Skype for Business• Teams• Windows 10• Security• Yammer• Project• Visio• Power BI• Delve AnalyticsAzure Apps & Infra:Deep technical experience in one or more of the following areas:• Software design or development• Application Design• Systems Operations / Management• Database architecture• Virtualization• IP Networking• Storage• IT Security• LinuxWorking knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM) with one or more of the following programming languages:• .NET• C++• Java• JSON• PHP• Perl• Python• Ruby on Rails• Pig/HiveBusiness Applications:Deep technical experience in Dynamic 365 and other cloud based business applications including:• Customer Relationship Management (CRM)• Customer service platform• Enterprise Resource Planning• Project Service Automation

Job DescriptionServe as an expert (sales and technical) resource to service locations that need assistance with implementation and/or continuous development of business standards. This position provides a consistent and standard framework in creating and implementing readiness plans to support achievement of Key Performance Indicators (KPIs) This includes supporting the introduction and implementation of new motions/new sales roles and/or sellers, (new) products and services sales, defining trainings and certification plans in line with global directions, mapping the service sales cycle and execution process and ensuring the filed service delivery teams have the resources, tools and skills for service execution In addition, this person is responsible for facilitating continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote filed awareness on selling techniques, sales and execution processes and standards Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the readiness initiative Work with different stakeholders to complete readiness deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets Ensure supported teams meet and exceed KPIs, secure scorecard attainment Analyze and assess supported team members through call and work shadowing and email monitoring to design individual learning & development and readiness plans, monitor execution and development process and re-adjust plans if needed Work as part of the Global Readiness Team execute on global readiness plan, share best practices from field sales teams, continuously improve solution area/sales motion/selling techniques syllabus in partnership with global team Maintain field and/or solution area training log, register outcomeSkills needed Bachelor s Degree required Passion for cloud technologies and changing the world Microsoft Fundamentals Certification on Modern Workplace (MS 900) and on Azure (AZ 900) is required Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required Subject Matter Expertise in (modern) selling techniques is required Strong sales and technical aptitude with ability to absorb technical sales information and apply to business solutions. Level 200 250 expertise required across the solution area workloads Experience with sales is required (minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position including detailed solution selling) Able to set priorities, influence others, and manage customer expectations Demonstrated success in customer relationship management Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with an influencing customers and stakeholders at all levels Experience using standard MS Office tools (e.g., Outlook, PowerPoint, Word, Visio etc.) Experience using CRM solution is an advantage Excellent time management, organization and planning skills are essential Project management skills preferred Language skills:o English: Intermediate or Fluent (verbal and written)o Supported market: Fluent or Native (verbal and written)

· Secure new customer wins for Microsoft products: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager or (Account Manager) and Partner Connection Manager· Present Microsoft’s Cloud value propositions and differentiation that align with customers’ business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.· Provide technical product overview and insights related to customer needs and usage scenarios.· Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.· Position competitive offerings and solutions in the context of customer needs and experiences.· Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought· Demonstrate aspects of the technical and business solution to customers over Teams· Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions.· Develop a Level 300 knowledge of Microsoft’s Cloud offerings and leverage all training resources. To enter the role, a minimum of Fundamentals certification is required, Az 900 certification is preferred.· Act as the key technical contact for the SMB Vendor Tele team with potential customers.· Conduct group and one-on-one training across the Center on subjects of expertise.· Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics.· Constantly research and educate yourself with the newest developments in cloud capabilities and pricing for both Microsoft and competitors.Skills Needed:• 3 years or more of technology-related sales or Business Development experience; Experience working within a technical sales or presales environment preferred.• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required.• Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP.• Should understand the cost of different cloud services and optimizations.• Should have experience with all major AWS (or) Azure services.• Experience with cloud-based productivity, collaboration, and communications solution designs, migrations, and technology management.• Proficient in the Microsoft Cloud adoption framework in planning, designing, and delivering solutions.• Azure Certifications are a Plus.• Should have hands-on experience working on the Cloud (AWS, Azure).• Bachelor’s degree in computer science, mathematics, or engineering is a Plus.• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value.• Passion for cloud technologies and changing the world.• loud technologies and changing the world.Language skills:• French: Intermediate or Fluent (verbal and written)• Supported market: Fluent or Native (verbal and written)

Job Title:French Team Leader Content Moderator (Call center)Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ResponsibilitiesTranslation and Proofreading: Ensure accurate translation and proofreading of knowledge base texts, service rule processes, etc., while considering cultural sensitivities.User Research: Conduct market/country-specific user research and provide professional, actionable recommendations to optimize rules and procedures, enhancing customer satisfaction rates. Candidates with experience in customer service workflows or processes are preferred.- Education background should be College degree or above. High school is acceptable if BPO service working experience years >1. Students are not acceptable for the project with no special approval. Bilingual Requirement: Support language at C1 level or B2 level, with proficient English comprehension without translation tools. Empathy and Collaboration: Demonstrate strong listening skills and empathy towards users. Collaborate effectively with the customer service team, ensuring that communication respects the diversity of users. Data Analysis: Responsible for collecting, researching, and analyzing business-related data. This includes providing analysis and optimization reports. Analytical Skills: Possess strong logical thinking and analytical skills, complemented by a positive, can-do attitude. Preference for candidates with international experience in a diverse environment.Location:EGY Cairo - Plot no. 27, North Teseen st building 27Language Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Front office AdministratorJob DescriptionJob Description:• Greet and welcome guests who come to the office premises in a friendly & professional manner.• Maintain office security by following safety procedures and controlling access via the reception desk.• Direct visitors to the appropriate person and office per the procedure.• Answer, screen, and forward incoming phone calls.• Ensure the reception area is tidy and presentable, with all necessary stationery and materials.• Provide basic and accurate information about Total Energies in person and via phone/email.• Receive, register, sort, and distribute daily mail/deliveries/documents.• Perform other clerical receptionist duties such as filing, photocopying, etc.• Performing ad-hoc administrative duties.• Provide excellent customer service• Coordinating with the hiring managers to ensure everything is aligned.Requirements:• 1 to 3 Years of Relevant experience.• An administrative background is preferred.• Flexible to Work Night and Overnight Shifts.• English Profile B1 up to B2• Good knowledge of Microsoft, admin work, Data entry, and registration.

Job Title:German Game Changer - OctoberJob DescriptionDue to our incredible growth, we re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world s biggest and most well-known brands.As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:• handling incoming inquiries from German customers via the phone, email and on online,• providing support for customers to effectively resolve their queries,• using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,• updating our systems with complete and accurate details regarding your customer interactions.Your Benefits:• Competitive salary• A bright, modern and exciting place to work, with excellent staff facilities• Performance related pay• Voluntary Medical plan• Transportation allowance• Life insurance• Annual reward and recognition events• Holiday pay• Access to training and development opportunitiesYour SkillsWe know that customer service isn t for everyone. To be considered for this role, we ll need you to have the following:• Excellent German communication and interpersonal skills (written & verbal)• German Level B2 / English B1• High school diploma• 3 -6 six months of relevant Customer Service experience (preferred)• Highly motivated and strong work ethic.• Courteous, friendly, and professional manner• Strong computer skills and attention to detail• Ability to work to deadlines and targets• Flexibility in your approach to work to meet the changing needs of the business• Ability to work as a team member, as well as independentlyThis is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.