Develop and maintain a robust document control system to manage incoming and outgoing documentation, including drawings, contracts, correspondence, and reports.Ensure all documentation is accurately logged, version-controlled, and distributed to relevant stakeholders in a timely manner.Coordinate with project teams, consultants, and others to ensure consistent adherence to document control protocols and naming conventionsReview and validate documentation for completeness, accuracy, and compliance with company and regulatory standards.Maintain and update document registers, transmittal logs, and metadata for accurate project records.Support the preparation of documentation packages for approvals, permits, and handovers.Engage regularly with project managers and design teams to track document status, outstanding submissions, and upcoming deliverables.Implement and monitor workflows to ensure document approvals are processed efficiently and within agreed timelines.Manage controlled distribution of drawings, reports, and other documentation to internal teams and external stakeholders.Ensure that all electronic and hard copy records are securely stored and retrievable in accordance with company archiving procedures.Provide training and guidance to project team members and external consultants on document control systems and processes.Continuously review document management procedures and recommend improvements to increase efficiency and minimize risks.Act as the primary custodian of confidential project documentation, ensuring secure handling and restricted access where required.Support audits and compliance checks by providing accurate, timely access to records and reports.Collaborate with IT and programme management teams to maintain, upgrade, and optimize the Document Management System (DMS).Assist with drafting, formatting, and issuing formal letters, memos, and correspondence to consultants ,authorities and others.Maintain and update registers for contracts, procurement documentation, and correspondence to ensure accuracy and traceability.Support the preparation of tender documentationFollow up with consultants and internal teams to ensure timely submission of required documents, approvals, and responses.Assist project managers in preparing transmittals, cover letters, and supporting documentation.Coordinate with finance, contracts, and procurement teams to ensure alignment of documentation with payment certificates, contract registers, and procurement schedules.

Investigate customer complaints, collaborate with relevant departments, and implement effective solutions to resolve issues and improve customer satisfaction and retention.Actively manage customer expectations, providing regular updates on complaint status and resolution timelines to ensure clear communication.Conduct in-depth analysis of recurring complaints to identify systemic issues and recommend process improvements aimed at minimizing future escalations and enhancing service efficiency.Implement corrective actions and proactive measures to address underlying issues that contribute to customer dissatisfaction.Recommend and implement process improvements that reduce complaint volume and increase service effectiveness, focusing on operational efficiency and customer satisfaction.Work closely with the quality assurance and operations teams to drive continuous improvement initiatives across customer service processes.Ensure all complaint management procedures comply with company policies, industry regulations, and legal requirements to safeguard both the organization and its customers.Regularly review complaint management practices to ensure compliance with evolving regulatory standards and industry best practices.Maintain accurate documentation of complaint handling and resolution, ensuring compliance with regulatory standards and internal reporting requirements for transparency and accountability.Prepare and present regular reports on complaint trends, resolutions, and process improvements to senior management.Collaborate with internal teams, senior management, and external regulatory bodies to resolve complex complaints and ensure timely escalation and resolution within agreed service levels.Facilitate discussions with senior leaders to ensure alignment on complaint handling strategies and ensure escalated complaints are prioritized effectively.Monitor and analyze complaint trends to identify patterns, generating comprehensive reports to inform decision-making and strategic planning. Use data-driven insights to forecast potential service issues and proactively mitigate customer dissatisfaction before it escalates.Provide actionable insights to senior management to support strategic initiatives aimed at improving overall customer experience and enhancing service quality.Leverage customer feedback, surveys, and complaint data to drive key initiatives that enhance the overall commercial customer journey.Stay informed on industry trends and customer service best practices to ensure that complaint management practices remain competitive and aligned with current standards.

Provide Support to section head in creating project business plans aligned with the department's strategic objectives.Assist in conducting feasibility studies for masterplan and project-level initiatives, providing valuable insights for stakeholder decision-making.Manage the inventory systems and report inventory performance metrics, ensuring compliance with the company's business plan.Identify opportunities for business development process automation and policy optimization.Support section head to implement relevant tools and commercial initiatives to enhance departmental efficiency and analytical performance.Support the section head in preparing financial and business models using market intelligence data and stakeholder feedback, driving growth and profitability.Ensure adherence to the relevant Delegation of Authority (DOA) approval process for business plans.Submit required documents in a timely manner to meet internal deadlines and support the roll-out schedule.Collaborate closely with senior team members to provide informed views on projects, including design/development rationale, financial metrics, profitability, and market positioning.Prepare comprehensive reports for management, offering valuable insights to facilitate well-informed decision-making.Maintain strong relationships with existing client stand customers by proactively addressing their requirements and ensuring high satisfaction levels.Stay updated with industry trends, best practices, emerging technologies, and market dynamics relevant to the organization.Keep abreast of the competitive landscape to identify potential opportunities and challenges.

Develop and implement infrastructure plan aligned with the company’s master development vision, ensuring high-quality, cost-effective infrastructure solutions that comply with statutory requirements and guidelinesLead the preparation of infrastructure planning frameworks, design standards, and technical guidelines for the company’s marquee masterplansPartner with the Head of Infrastructure Management to optimize capacity utilization across infrastructure systems, supporting future growth and operational efficiency while ensuring sustainability targets are metProvide input for the annual OPEX & CAPEX infrastructure planning budgets, developing detailed cost models for infrastructure components across the company’s developmentsPartner with the public realm and other infrastructure services team, ensuring infrastructure planning integrates harmoniously with public spacesDevelop infrastructure planning criteria that enhance the unique character and requirements of each development while maintaining the company’s overall standards of excellenceInfrastructure Planning and Technical Expertise:Lead the infrastructure planning team in developing comprehensive infrastructure master plans for new projects and reviewing/enhancing existing plans for operational developmentsOversee high-level concept development and infrastructure planning briefs, ensuring alignment with technical standards and master development objectivesConduct detailed capacity studies and demand forecasting for infrastructure systems, including utilities, transportation networks, and public facilitiesDrive the optimization of infrastructure designs for efficiency, cost, and sustainability, conducting detailed technical reviews and providing solutions for complex infrastructure challengesAddress outstanding infrastructure legacy scope across the Master Development portfolios.Partner with other teams within the infrastructure management to manage the development of infrastructure parameter updates, technical assessments (LUC/AGFA/amalgamation), and allocation planning for utility plots and ROW requirementsOversee the preparation of technical specifications, design guidelines, and planning frameworks for:Mobility & Access: Transportation planning, road networks, accessibility standards, and smart mobility solutionsDry Services: Power distribution systems, telecommunications infrastructure, and related utilitiesWet Services: Water supply networks, sewerage systems, irrigation, stormwater managementPublic Realm: Technical requirements for public spaces and community amenitiesCoordination and Stakeholder Management:Coordinate closely with internal stakeholders throughout all project phases, ensuring infrastructure planning aligns with design and delivery timelinesInterface with master development teams for assigned projects and other developments to integrate infrastructure planning with each project's unique vision and requirementsCollaborate with the Authorities Relations function to develop strategic approaches for infrastructure planning approvals and modificationsManage relationships with external planning consultants, ensuring deliverables meet the company’s quality standards and technical requirementsProvide technical guidance and support to internal teams on infrastructure planning matters, serving as a subject matter expert for complex planning challengesRepresent the Infrastructure Management team in technical planning meetings with stakeholders, articulating infrastructure planning requirements and solutionsTechnical Governance and Quality Assurance:Establish and implement infrastructure planning standards, methodologies, and technical requirements that ensure consistency and excellence across the company’s portfolioMonitor quality assurance frameworks for infrastructure planning deliverables, ensuring technical accuracy and alignment with best practicesCreate specialized technical resources and planning templates that enhance efficiency and reduce dependency on external consultantsCoordinate with the company/its verticals to ensure infrastructure planning activities comply with international standards and UAE regulationsDevelop and implement data-driven approaches to infrastructure planning, leveraging advanced modelling and analysis techniquesUndertake technical reviews processes for infrastructure planning submissions, ensuring rigorous evaluation of proposals against established criteriaMonitor compliance with infrastructure planning frameworks and identify opportunities for process improvementsPropose technical planning solutions for complex infrastructure challenges that arise during project developmentInnovation and Continuous Improvement:Research and recommend innovative infrastructure planning solutions and technologies that enhance the value and performance of the company’s developments.Benchmark the company’s infrastructure planning practices against global leaders in master development to identify improvement opportunitiesParticipate in continuous improvement initiatives for infrastructure planning processes, tools, and methodologiesSupport Head Infrastructure Management to integrate cutting-edge planning approaches and sustainable technologies into infrastructure designsSupport digital transformation of infrastructure planning processes by implementing advanced modelling tools, data analytics, and visualization technologiesCapture lessons learned and best practices in infrastructure planningTeam Leadership and DevelopmentProvide mentorship and technical guidance to infrastructure planning team members, enhancing overall capability and expertiseCreate structured development opportunities for junior staff to gain exposure to diverse planning challenges across the company’s portfolioImplement knowledge sharing protocols that enhance team capabilities and promote consistent application of planning standardsNurture and guide talent within the infra planning team, creating succession plans for key positionsFoster a culture of innovation, continuous improvement, and technical excellence within the infrastructure planning functionCollaborate with other Infrastructure Management functions to ensure integrated approaches to infrastructure development.

Talent Management Operations:• Partner with HRBPs, hiring managers, and employees to set clear probation goals, ensuring they are systemically tracked and reviewed on time.• Lead goal-setting and performance management cycles, ensuring alignment with DH Group Services’ strategic priorities and embedding SMART objectives.• Develop and deliver communication and training materials that promote understanding and ownership of Talent Management processes across all employee levels.• Support HRBPs in managing performance improvement plans to ensure consistency, fairness, and compliance.• Coordinate Talent Reviews and performance rating calibration sessions, maintaining accurate master data and final outputs.• Support the Head of People in executing succession planning and identifying high-potential talent for development programmes.• Design, implement, and track Individual Development Plans (IDPs), ensuring regular progress reviews and alignment with succession pipelines.• Provide insights, analysis, and recommendations to continuously enhance Talent Management practices and employee experience.Learning & Development:• Design and implement structured learning pathways that support professional and leadership development across all employee levels.• Develop engaging online learning modules and microlearning content to promote a blended learning culture.• Partner with subject matter experts and Group L&D to ensure learning content aligns with business needs and the Group’s learning framework.• Manage and maintain the learning management system (LMS), tracking participation, completion rates, and learning impact.• Promote a culture of continuous learning through campaigns, learning weeks, and engagement initiatives that celebrate growth and development.• Evaluate learning effectiveness through metrics and feedback, ensuring ongoing improvement of training offerings.Employee Engagement:• Develop and execute employee engagement strategies that strengthen connection, motivation, and well-being across DH Group Services.• Partner with HRBPs to analyze engagement survey results and implement targeted action plans.• Champion innovative engagement initiatives that reinforce DH values and foster an inclusive and high-performing culture.• Track and report engagement data to measure impact and progress.Talent Management Metrics & Reporting:• Identify and track key performance indicators for Talent Management and Learning activities.• Prepare dashboards, insights, and reports to support data-driven decision-making and strategic planning.• Maintain ownership of all reporting for cyclical HR activities to ensure transparency and accountability.Compliance & System Support:• Ensure all Talent and Learning activities comply with UAE Labour Law and internal policies.• Act as a Tahweel super user, training HRBPs and employees on system functionalities and enhancements.• Partner with IT to identify and resolve system issues and to enhance the functionality of Talent and Learning modules.• Support audit processes and ensure timely implementation of recommendations.Core & Technical Competencies:• Talent & Learning Strategy Development• Instructional Design & Learning Pathway Creation• Digital Learning Tools & LMS Administration• Performance & Succession Management• Employee Engagement & Experience Design• Project Management & Data Analytics

Lead the processing of invoices, timely collection of payments, month-end and year-end closing, ensuring all billings and journals are posted by working closely with internal stakeholders and external stakeholders on billing matters.Scrutinize all AR balances as they appear in GL and that monthly schedules, reconciliation statements are prepared to ensure all outstanding items have been cleared timely to effectively close monthly AR books.Lead the financial year-end and ad hoc audit activities by contributing information towards strategic planning and reviews, as well as implementing quality productivity to ensure that Internal and external audit requirements and customer-service standards are met.Develop, implement and monitor Service Level Agreements (SLAs) for AR transaction processing activities for efficient and effective financial operations.Oversee the preparation of monthly management dashboards, statistical reporting and submissions, Ad-hoc forecasting, Financial and AML treasury reports and RERA escrow audits for all BTS projects on monthly, quarterly and/or annually as required to support decision-making and maintaining compliance with regulatory requirements.Implement operational efficiencies and control measures by ensuring high-quality invoicing and collection procedures that comply with the law by staying updated on industry and legislative changesReview balance sheet schedules for AR operations and reconcile cash collections from AR to GL, prepare aging reports, provisions and debtors aging analysis and ensure that the differences with salesforce are mapped to provide ageing report to collections team.Develop and maintain transparent reporting of issues, communication of actions taken and elevation where appropriate to ensure stakeholders are informed and updated on relevant issues and resolutions.Put a process in place to ensure verification of internal and external broker commissions, Revenue recognition and its revisions, ensuring compliance with industry standards and regulatory guidelines.Follow up on the non-sales corporate billings to DH verticals and external parties.

Create opportunities for all departments and members of the DHAM to become instrumental in and take ownership of promoting and sustaining a great work environment through a range of programs, events, activities, community support involvement, and enhanced personal and team engagement.Identify and address issues that affect the overall health of the organization’s morale, effectiveness, and productivity through continuous assessment of engagement results to enhance employee perception of DHAM as an employer and share the same with other HC teams internally.Collaborate with Senior Managers within the business and HC to identify key initiatives and events throughout the year to drive colleague engagement and support the development of a desirable organizational culture that delivers high levels of employee satisfaction and increases retention rates.Prepare a comprehensive plan and schedule, including key initiatives like colleague events, recognition framework, and communication plan, and ensure process implementation with accuracy, completeness, consistency, and timeliness.Conduct ongoing sessions with colleagues to fully understand the primary obstacles to engagement and design and implement effective solutions.Prepare and keep track of the engagement annual budget, prepare analysis, and highlight variances to the line manager.Analyze trends and metrics to develop solutions, programs, and policies to increase engagement across the organization.Facilitate, manage, and track the action planning process (SMART Action Plans) and implement it in a timely and qualitative manner.Conduct employee focus groups, coaching sessions, and town halls to teams across the organization to introduce engagement surveys and facilitate setting action plansCreate and/or edit tools, training materials, and resources to help leaders successfully build action plans based on survey resultsAct as a conduit between employee engagement survey vendors, external suppliers, and the respective DHAM business units to ensure timely implementation of the employee engagement survey. This includes facilitating meetings, collecting, and preparing data, as required by the vendor to conclude all engagement efforts.WellnessContribute to the development of the annual Wellness Calendar that provides a structured approach to the initiatives and programs planned for each yearSupport the operational implementation of initiatives, incentives and events that promote health and wellbeing in DHAM ensuring they are in line with the project plansIdentify and build relationships with Health and Wellness providers to secure agreements for DHAM, which open opportunities for employees to engage in health, fitness and wellness activities.Event Planning and ExecutionPlan, organize, and implement various organizational events with Group Corporate Communication and Marketing, such as Annual Gathering, Celebrations to mark special events, etc.Ensure continuous improvement in the planning and execution of events at an organizational level and coordinate necessary activities with stakeholders from other departments as and when necessary, including Marketing and Communications, Procurement, Finance, etc.EmiratizationEstablish and maintain strong relationships with the business heads to remain aware of their UAE National talent requirements and develop function-specific talent plans to meet theseSupport in the design and implementation of the UAE National assessment and talent centers, either through internal resources or external service providersPlan and coordinate the use of occupational testing, assessment, and talent centers to effectively measure and report on UAE National development, performance, and capabilityReporting & DocumentationGenerate reports for management reporting as and when required in a timely and accurate manner.Ensure all the Colleague Engagement, and Communication-related information/ data is accurately maintained, tracked, and saved on the shared drive-in organized manner.Provide analysis and prepare department reports on the success, impact, and efficacy of employee engagement initiatives. Conduct research and analysis on HR/Employee Engagement best practices. Provide and present recommendations on actions, programs, and initiatives to improve service delivery.Prepare relevant, accurate, and timely reports and presentations on all relevant aspects related to employee relations for management information and decision making.HC Department SupportParticipate as a team member in HC-based projects and contribute towards developing new HC products, improved processes, and systems that will enable HC to be more customer service orientated and progressive

Data Management & Governance• Develop and implement a comprehensive data management framework & Strategy to ensure data consistency, quality, and security across HR, Procurement, and Finance.• Establish and enforce data governance policies, standards, and best practices.• Oversee the integration of data from various sources into a centralized system, ensuring data accuracy and accessibility.• Collaborate with IT and other stakeholders to implement tools and technologies foreffective data management and governance.Analytics & Insights• Lead the development and delivery of dashboards, reports, and predictive models to provide actionable insights for HR (e.g., workforce planning, employee engagement), Procurement (e.g., supplier performance, cost optimization), and Finance (e.g., budget tracking, financial forecasting).• Identify trends, patterns, and opportunities through advanced data analytics techniques such as machine learning and statistical modeling.• Design and maintain key performance indicators (KPIs) to monitor and improve the effectiveness of shared service operations.• Drive data-driven decision-making across all shared service verticals by presenting insights to senior management and stakeholders.• Mentor and guide junior analysts, fostering a data-driven culture within the organization.UX/UI Design & Design Thinking• Apply hands-on UX/UI design experience to create intuitive and user-friendly interfaces for data management and analytics tools.• Utilize design thinking principles to understand user needs, prototype solutions, and iterate based on feedback.• Collaborate with stakeholders to ensure that design solutions align with their expectations and business objectives.• Conduct user research and usability testing to gather insights and improve the overall user experience.Demand Management & Project Management• Manage the demand for data and analytics services by prioritizing requests and aligning them with business objectives.• Develop and maintain a project portfolio to track and manage ongoing and upcoming projects.• Ensure timely delivery of projects by coordinating resources, setting timelines, and monitoring progress.• Implement project management best practices to ensure successful project execution and delivery.• Collaborate with stakeholders to define project scope, objectives, and deliverables.Collaboration & Leadership• Act as a liaison between cross-functional teams to ensure data alignment and consistency in reporting and analytics.• Provide leadership and mentorship to a team of data analysts and specialists, fostering a culture of continuous learning and innovation.• Partner with business leaders to identify and prioritize analytics initiatives that align withorganizational objectives.Process Optimization• Leverage data to identify inefficiencies and recommend process improvements in HR, Procurement, and Finance operations.• Collaborate with business stakeholders to understand their data needs and translate them into technical solutions.Qualifications:• Bachelor’s degree in Data Science, Computer Science, Information Systems, BusinessAnalytics, or a related field.• Master’s degree or MBA is preferred.

Job Purpose:To play a pivotal role in managing and optimizing the financial performance of real estate development projects, maintain commercial information and ensure compliance with approved budgets and contractual requirements in order to ensure project target cost objectives are achieved.Key Accountabilities - Assistant Director - Cost Control & Budgeting:Support Development Directors across projects to prepare annual budgets.Manage cost control procedures and systems to monitor project budgets and expenditure with Project Management Companies and Cost Consultants for new master development projectsMonitor project costs throughout the project lifecycle, identify budget variances and analyze its impact on project profitability.Identify cost variances and recommend corrective actions to mitigate financial risks.Examine financial data to ensure projects remain within budgetary limits.Establish cost baselines and ensure alignment with project financial objectives.To optimize design solutions for cost-effectiveness, ensure value-for-money through the best-fit technical approaches, and implement value engineering and commercial risk management strategies.Conduct regular audits and reviews to ensure adherence to cost control procedures and compliance with financial regulations.Collaborate with procurement and vendor management teams to negotiate favorable contracts and pricing terms.Negotiate with vendors and suppliers to achieve cost savings while maintaining quality standards.Prepare cost & budget reports, detailed presentations, file notes and other materials for internal and external stakeholders.Continuously review and improve cost control and budgeting processes.Leverage technology and tools to enhance efficiency in financial management.

Job Purpose:Senior Manager - Master Development is responsible for managing and ensuring cost effective, aesthetically pleasing master developments, released to the market on time, which can be constructed to a fixed budget to produce an agreed return to the business and its stakeholders.Key Accountabilities - Senior Manager - Master Development:Assist in the preparation of project development briefs for various asset classes.Assist in the preparation of project development budgets and feasibility analysis for Senior Management approval.Assist with the preparation of RFPs, Consultancy Agreements and Construction Contracts. Prepares Budget reconciliation documentation.Provide periodic status reports (weekly, monthly and ad hoc) concerning design development, commercial performance, construction updates, authority’s approvals, procurement and schedule performance.Provide early warning of any potential issues that may affect the delivery of the product from a commercial, schedule and specification perspective and communicates these issues to senior management.Instigate value engineering studies when appropriate whilst ensuring the product brief and quality aspirations are maintained.Prepare and conduct presentations to senior management concerning product particulars, design intent and commercial performance that are required when necessary to obtain an approval.Ensure that design Consultants comply with the product brief to ensure costs for the development remain within budget.During design development, review and challenge the cost estimates at each design gateway and provide direction to the various design consultants to remain within approved budgets.Review programmes and provide commentary on opportunities where programme performance can be improved.Assist in risk management studies with internal stakeholders.Assist in managing documentation that is required prior to product sales launch.Review feedback from sales, marketing, FM, security, IT and ensure product improvement.Perform all other relevant tasks assigned by the senior management.Manage team resources, both internal and external, to optimize productivity and ensure that the project is delivered within the agreed time, cost and specification.Achieve the Company’s core purpose to create great places for people to reside, work, relax and play and to improve the quality of life of the society in which the Company operates.Achieve Company goals to develop products that are the first choice in every product and price segment across every development category such as retail, residential, office, hotel, etc.Maintain and adopt the Company’s HSEQ policies.Liaise with various internal and external stakeholders.Liaise with various consultants such as design, lead and cost consultantsLiaise with statutory authorities as required.

Key AccountabilitiesDevelop, recommend, negotiate, and administer contracts and proposals, including evaluating and awarding bids. Ensure the fulfillment of all terms and conditions, including necessary documentation from contractors during the pre-selection and finalization processes.Coordinate all aspects of contract preparation, tendering, evaluation, and award, ensuring alignment with technical requirements and specifications. Incorporate specific HSE, QA/QC, project controls, and document control requirements to meet project objectives.Prepare the final draft contract for award purposes, ensuring that the results of negotiations and internally agreed recommendations are accurately reflected.Prepare the Notice to Proceed (NTP) and manage the coordination of sign-off by all authorized signatories in compliance with company policies.Manage contract changes and variations, ensuring timely agreement and formalization as per contractual terms, conditions, and company procedures.Review Requests for Proposal (RFPs) to ensure compliance with specific project/package requirements, DHRE guidelines, standards, procedures, and policies.Coordinate qualifications with DH Legal Teams and DHRE stakeholders to ensure mutual agreement on DHRE’s position regarding such qualifications.

Dubai Holding is looking to hire a Senior Manager – Development reporting to the Director – Development for its business company Dubai Holding Land Estates. The job holder is responsible for supporting the strategic planning, design, and execution of large-scale master-planned communities and mixed-use developments. The role involves supporting the end-to-end development lifecycle, from project origination and business planning, to master planning and product definition, to the infrastructure planning, cost management and stakeholder engagement. This role will ensure the developments are designed to the highest technical standards, achieve their key business objectives, while realizing Dubai Holding’s vision for sustainable, world-class destinations. The job holder will work closely with internal and external stakeholders across a range of strategic and technical matters.If you’re ready to embark on a dynamic journey where your talents are valued, and your contributions make a real impact, we would like to hear from you.Key Accountabilities:Strategy & Business PlanningSupport the definition of the master development strategy for large-scale land projects in alignment with Dubai Holding’s objectives.Conduct market research and feasibility studies to identify development opportunities and ensure project viability.Define key aspects of the rollout plan and land disposition strategy for master communities, balancing funding, product type release, built-to-sell and land to-sell assets, absorption, cashflow management and other logistical considerations.Engage with third-party investors, developers, and institutional partners on strategic asset transactions, joint ventures, and land sales within Dubai Holding’s portfolio.Provide key inputs to financial models and investment strategies.Prepare and present business cases, budget forecasts and risk analyses to senior leadership.Development & Design ManagementServe as the focal point for master planning coordination, ensuring integration between various technical and development teams, including urban design, civil engineering, infrastructure, and transportation.Conduct design reviews and suggest refinements to improve project efficiency, functionality, and commercial viability while ensuring adherence to the framework level master plan vision and quality benchmarks.Coordinate with key real estate stakeholders, including the Projects / Delivery team, the Residential Development team, Sales and Marketing, along with other Dubai Holding stakeholders in hospitality, commercial and retail sectors.Implement rigorous design reviews and value engineering exercises to refine design concepts, optimize project costs, and enhance functionality, ensuring seamless integration of infrastructure, landscape, and vertical components while maintaining the commercial integrity of the development.Oversee the coordination between vertical and horizontal assets, ensuring integration of infrastructure works (roads, utilities, marine, and landscape), plot configurations, and public realm design to achieve a cohesive built environment.Ensure all technical requirements for civil, structural, and MEP disciplines are comprehensively addressed and integrated into the development strategy, maintaining alignment with the approved master plan.Legacy Issues Management & Stakeholder LiaisonPrepare detailed assessments and action plans for addressing legacy issues, encompassing site constraints, environmental remediation, unresolved land use matters, and technical discrepancies.Engage with internal stakeholders, to align on the resolution of legacy challenges and ensure cost-effective solutions.Collaborate closely with external consultants, contractors, and technical advisors to address complex legacy matters, leveraging their expertise to inform strategic decisions.Development ReportingPrepare high-quality executive presentations on key development issues, rollout planning, and strategic options, ensuring that complex topics are communicated clearly and concisely to senior management.Develop robust reporting frameworks to track progress on issue resolution, master plan alignment, and critical development milestones.Lead the preparation of scenario analyses and optioneering reports, providing insights into potential development pathways and their respective cost, time, and risk implications.Present findings and recommendations to executive leadership, facilitating informed decision-making on critical development topics.Who we are looking for:Minimum of 8 years of relevant experience in real estate development, with a focus on complex master planning, infrastructure coordination, and project management.Proven experience in managing multi-phase development projects within a high-stakes environment, with an emphasis on technical problem-solving and strategic issue resolution.Strong understanding of UAE regulatory frameworks, master planning principles, and infrastructure planning standards.

Job Purpose:The job holder will be responsible for the development and execution of data-driven strategies and initiatives to elevate and deliver outstanding customer experience at all touch points within the Company and achieve departmental goals and objectives.Key Accountabilities:Conduct data analysis to extract meaningful insights and patterns from large datasets for strategic decision-making.Utilize statistical methods and data modeling techniques to identify trends and anomalies for optimized performance.Leverage data analysis and visualization tools to extract actionable insights, optimize processes, and drive informed decision-making within the organization for enhanced business outcomes.Assist in data cleansing, transformation, and integration to maintain data quality, ensuring reliable and trustworthy information for accurate analysis and confident decision-making.Serve as subject matter expert for business data and analytics in support of business initiativesDevelop standardized reporting templates and automate recurring reports and create clear and informative data visualizations, reports, and dashboards using tools such as Tableau, Power BI, or similar. Communicate findings effectively to non-technical stakeholders.Collaborate with cross-functional teams to define data requirements and gather relevant data.Manage small to medium-sized data analytics projects from initiation to completion and coordinate with team members to ensure project timelines and deliverables are met.Ensure that data handling and analysis practices comply with relevant data privacy regulations and company policies.Support in the evaluation and implementation of new analytics tools and technologies. Identify areas for process optimization and recommend improvements across various business functions.Prepare relevant reports for the management stating trends, patterns, and predictions using relevant data to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.Stay up-to-date with industry trends and best practices in data analytics and data science.

Job Purpose:The job holder will manage the estimation function, prepare construction cost estimates and involve in the planning, development, negotiation and contract execution of the assigned project to meet DHRE objectives.Key Accountabilities:Act as a Project Lead (of any assigned project) by supervising and managing the development and implementation of estimation function in co-ordination with Project team and stakeholders within the assigned timescale and allocated budget.Provide appropriate budget advise to facilitate Development team in establishing Project budgets by creating estimates for large and complex projects to ensure project completion is within estimated budgets.Perform cost analysis as applicable by managing tasks and deliverables assigned to ensure that resources are managed, and deadlines are met.Oversee design changes at each milestone, identify key variances and guide design team through on cost parameter to align design with the allocated budget.Conduct technical evaluation on Cost Consultancy fee proposal for pre-contractual services and provide feedback to the Commercial department by reviewing cost plan submissions received from Cost Consultant at each design stage to ensure cost estimate capture the latest market trends and reflect the design intent.Lead projects as assigned by section head; including but not limited to taking fully responsibility and accountability to monitor allocated budget set for each Project at Project Initiation Stage and work in collaboration with other departments within the organization.Implement and maintain in-house cost database and benchmarking data from Awarded Contract and Cost Plan developed at each design stage to maintain adherence to business plan.Set up cost monitoring principles, procedures and reporting systems to facilitate upper management with information on the project status.Manage team deliverables for assigned project in co-ordination with DHRE Project Teams and other stakeholders to ensure all deliverables are consistent and that of qualitative standard as per business plan.Manage, train and develop the estimation team to adopt best practices, improve efficiency, ability to utilize on-screen take-off and cost planning systems.Perform site visits and provide timely reports/ dashboard on project status and deliverables as requested.Keep abreast of market influences and trends and advise on pricing and costs as and when requiredEnsure with policies, procedures, processes and controls of procurement at all levels.

Job Purpose:Develop & Implement an Integrated Project Planning System.Develop & Implement Project Progress Monitoring & Reporting System.Develop & Implement Project Controls Procedures & Processes.Drive and co-ordinate the aims of project delivery on all projects to ensure key dates are metKeep track of progress and ensure that all projects are on time and on budgetProvide advice and support on the development of specific planning systemsKey Accountabilities - Senior Manager - Planning:Develop and maintain an updated integrated master schedule for all projects in coordination with all Development Directors/business unitsAssist various business units in developing and updating their master schedule and program expenditure report (Cash Flow).Review with all business units all key & interface milestone/activities that need to be included in their projects for inclusion in the master program.Coordinate with all department projects to ensure that the integrated master program includes all key milestones & activities required at project level to perform the delivery of the project scope. And prepare various presentations and progress reports.Coordinate and meet with individual business units/Development Directors to ensure that progress of milestone/activities is in compliance with the baseline master schedule.Provide the required updated schedule information to be submitted to the concerned Authorities as and when required e.g. DEWA, Etisalat, etcProvide recommendations to business units and Development Directors on corrective actions when their project performance or results deviate from the agreed baseline master program.Assist the business units/Development Directors in compiling the monthly progress report which is submitted by the planning department to the executive management.Assist finance in compiling the monthly finance report (MFR) for key internal stakeholders.Maintain & develop program control system (PCS) and ensure all data is correct and updated.Review and control the consultants and sub-consultants baseline schedule, milestone activities and team activities that need to be included in the master plan program. Ensure to update the activity or milestone biweekly for management review.Provide consultants progress reports weekly.Prepare and develop appropriate detail summary for development control schedules.Coordinate and assist the budget team in preparation of the program to reflect the stages against the budget.Coordinate with the project team to include the construction timeline in the master plan for the project delivery cycle.Review and study the project procedure and timeline.Review with all business units the development procedures (lifetime) for the projects to improve the efficiency of the development stages.Highlight any risk or delays.

Job Purpose:The job holder will oversee all contractual activities including contract administration, contract management and procurement activities related to function to ensure that all are in accordance with DHRE policies and contractual requirements.Key Accountabilities:Strategic Contract Management:Develop and implement comprehensive policies, procedures and templates that optimize value-added contractual support and oversight for the entire company, aligning with DHRE policies and maximizing procurement effectiveness.Drive contract compliance throughout the lifecycle: from inception and negotiation through, contract administration, contract compliance and analytics, closeout, and dispute resolution, minimizing risk and upholding contractual commitments.Contract Administration and Negotiation:Provide expert support in dispute resolution: conducting analyses, recommending settlement strategies, and negotiating favorable outcomes for the company.Manage project execution cost control: administering change orders and claims with meticulous attention to detail and contractual terms.Support leadership in developing, recommending, negotiating and administering contracts and proposals: including bid evaluation awarding and ensuring fulfillment of all terms and conditions.Procurement and Tender Management:Manage divisional procurement activities, ensuring adherence to policies, optimal price points, and consistent high-quality delivery across the organization.Conduct price benchmarking and sensitivity analyses to identify and mitigate cost variances in procurement, contributing to efficient budget management.Implement all procurement policies and procedures, including Contract Standing Orders and risk management processes, upholding high professional standards.Compile and analyze variation order statuses, identifying holding points and actively supporting stakeholders to resolve all pending variations, streamlining project progress.Execute comprehensive procurement strategies: managing all aspects of contract preparation, tendering, evaluation and award, from ITT development to document controlsReview and ensure compliance of Procurement Requests and RFPs: upholding DHRE guidelines, standards, procedures and policies for ethical and compliant procurement practices.Contractual Compliance and Risk Management:Preparation of the draft tender or contract and the issuance of the same to all relative stakeholders including the Legal Team.Review proposals and tenders for adherence to RFP/tender requirements, flagging any deviations and working with stakeholders to address them for optimal project alignment.Coordination of any qualifications with the Legal Team and DHRE stakeholders to ensure agreement of all parties as to DHRE’s position with regard to such qualifications.Preparation of the final draft contract for the award purpose ensuring that the results of any negotiations or recommendations, protecting company interests while securing favorable partnerships and agreed internally within the DHRE structure, are reflected therein.Preparation of the NTP (Notice to Proceed) and the coordination of the sign off by all authorized signatories.Manage contract changes and variations, ensuring these are agreed in a timely manner and formalized as per contractual terms and conditions and company's procedures.Review the performance of contractors and consultants on periodical basis to ensure contract performance and compliance throughout the contract life including up to contract closeout.Manage of CAR & PI Insurance.Support the full lifecycle of all assigned claims files. Conduct thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans.Legal and Claims Management:Liaise and collaborate with the legal team on relevant contract and tender matters, ensuring seamless legal support and compliance throughout the procurement process.Manage the full lifecycle of assigned claims files: performing thorough analyses, investigating exposure, recommending optimal settlement strategies, and executing action plans to effectively resolve claims.Manage CAR & PI Insurance: ensuring policy compliance, claims handling, and optimal risk mitigation strategies.

Job Purpose:The Job holder will be responsible for all BTS (Built to sell) resale activities and address all inquiries to foster positive relationships with stakeholders ensuring a seamless and transparent BTS resale experience.Key Responsibilities:Provide support to the section head with BTS resales activities including change of ownership transactions, gifting, court order, musataha etc ensuring that all transactions are executed efficiently and in compliance with established procedures.Collaborate closely with internal teams, developers, and external parties to facilitate successful resale transactions.Follow-up on settlements agreements and documentations to ensure completion, accuracy and adherence to contractual obligations.Co-ordinate with relevant parties to resolve any settlement-related issues promptly.Ensure strict compliance with novation agreements and contractual obligations throughout the resale process.Respond to all BTS inquiries related to resale transactions and provide timely and accurate responses to queries, clarifications, and information requests to ensure a transparent resale process. Escalate queries to section head and seek consultation as required.Prepare, update, and manage documentation related to BTS inquiries and responses and ensure transparent communication and accurate information exchange.Maintain comprehensive and organized repository of resale-related activities, settlements, and agreements to ensure easy access and retrieval.Regularly update records to reflect the latest information, changes, and developments accurately.Foster positive relationships with stakeholders, developers, legal teams, and internal departments to facilitate effective communication and collaboration.Prepare regular reports summarizing resale transactions, settlement progress, and BTS related interactions to senior management to make informed decisions.Ensure all resale transactions and agreements are in full compliance with legal, regulatory, and industry requirements.Responsible for administrative tasks related to the BTS resale, ensuring compliance with company policies and procedures.Maintain accurate and up-to-date records of BTS resale properties, including listings, sales data, and customer information.Generate reports and provide data insights to support strategic decision-making within the BTS resale division.Any other tasks as assigned by the superior in line with the job scope.

Job Purpose:The job holder is responsible to lead Business Development activities including business planning, financial modelling and market research that drive the business towards sustainable growth and profitability in line with the vision, mission and strategic objectives of the company.Key Accountabilities:Create project business plans and seek approvals to proceed with launch / award, etc in-order to support the approved business plan and the roll-out / launch strategy for company assets.Conduct feasibility studies for masterplan / project level for new projects at pre-concept and / or concept stage to support stakeholder decision making.Prepare pricing of Company inventory for sale; manage the inventory systems and report inventory performance metrics to comply with the Company business plan.Lead and implement Business Development process automation or policy optimization / analysis tools / commercial initiatives that improve the day-to-day efficiency and analytical performance of the department.Provide financial oversight in the development of new projects by preparing bespoke financial and business models from market intelligence data and stakeholder feedback to deliver growth and profitability to the company.Lead the relevant Delegation of Authority approval process for business plans; ensure timely submissions in-order to meet internal deadlines and support the roll-out schedule.Work closely with senior team members to provide the management with an informed view of the project, its design / development rationale, financial and profitability metrics, market positioning and identify any risks involved / suggest appropriate mitigation strategies.Prepare reports for management providing valuable insights to facilitate informed decision-making.Maintain strong relationships with existing clients / customers by proactively addressing requirements ensuring satisfaction.Stay updated with industry trends, best practices, and emerging technologies in market dynamics, and competitive landscape relevant to the organization.

Job Purpose:To work closely with master planning, development and commercial teams to prepare budgets, undertake benchmarking and research, feasibilities, financial analysis and business cases and reports required to drive the business towards sustainable growth and profitability in line with the vision, mission and strategic objectives of the company.Key Accountabilities - Assistant Director - Business Development and Strategy:Conduct feasibility studies for masterplan / project level for new projects at pre-concept and / or concept stage to support stakeholder decision making.Perform portfolio analysis and cash flow forecasts.Obtain and review property valuations and inspection reports developed by third parties for completeness and accuracy and for benchmarking as needed.Conduct financial analysis and market valuation of the current and potential assetsProvide clear and concise summary of property attributes, including but not limited to market trends and their impact on value and marketabilityLead and implement business development process automation or policy optimization / analysis tools / commercial initiatives that improve the day-to-day efficiency and analytical performance of the department.Provide high level scenario testing and comparisons for informed decision making.Develop financial models for large scale multi-phased projects, along with cashflow forecasting and scenario analysis purposes.Prepare financial & visual reports for management providing valuable insights to facilitate informed decision-making.Liaise with senior team members to provide the management with an informed view of the project, its design / development rationale, financial and profitability metrics, market positioning and identify any risks involved / suggest appropriate mitigation strategies.Maintain strong relationships with stakeholders by proactively addressing requirements ensuring satisfaction.Stay updated with industry trends, best practices, and emerging technologies in market dynamics, and competitive landscape relevant to the organization.

Job Purpose:The Job holder will support residential resale activities and address residential inquiries to foster positive relationships with stakeholders ensuring a seamless and transparent residential resale experiences.Key Responsibilities:Provide support to superior with residential resales activities including change of ownership transactions, gifting, court order, musataha etc ensuring that all transactions are executed efficiently and in compliance with established procedures.Collaborate closely with internal teams, developers, and external parties to facilitate successful resale transactions.Follow-up on settlements agreements and documentations to ensure completion, accuracy and adherence to contractual obligations.Co-ordinate with relevant parties to resolve any settlement-related issues promptly.Ensure strict compliance with novation agreements and contractual obligations throughout the resale process.Respond to residential inquiries related to resale transactions and provide timely and accurate responses to residential queries, clarifications, and information requests to ensure a transparent resale process.Escalate queries to section head and seek consultation as required.Regularly update records to reflect the latest information, changes, and developments accurately.Foster positive relationships with residentials, developers, legal teams, and internal departments to facilitate effective communication and collaboration.Prepare regular reports for senior management to make informed decisions.Ensure all resale transactions and agreements are in full compliance with legal, regulatory, and industry requirements.Any other tasks as assigned by the superior in line with the job scope.

Job Purpose:The Senior Executive – Operations supports the COO by ensuring the seamless execution of operational and strategic priorities through effective coordination, communication, and analysis. While not responsible for making technical recommendations, the role requires a strong ability to understand technical information, liaise with specialized departments, and present updates in a clear and actionable format.This individual will act as a critical link between technical teams, corporate operations, and leadership, enabling informed decision-making and streamlined processes.Key Accountabilities - Senior Executive – Operations:Operational Coordination:Act as a central point of coordination for operational activities, ensuring alignment across departments and timely execution of priorities.Facilitate communication between technical teams, corporate departments, and the COO to ensure shared understanding and alignment.Technical Liaison and Communication:Engage with technical departments to gather updates, clarify progress, and ensure alignment with operational goals.Communicate technical updates and summaries to non-technical stakeholders in a clear and concise manner.Performance Monitoring and Reporting:Monitor key performance indicators (KPIs) and project milestones to track progress and identify risks.Prepare regular updates and reports for the COO, summarizing technical and operational information effectively.Project Coordination:Support the planning and execution of operational projects by coordinating with technical and non-technical teams.Ensure smooth workflows by addressing bottlenecks and facilitating timely communication between stakeholders.Data Analysis and Summarization:Analyze operational and project data to identify trends, challenges, and opportunities.Summarize complex technical and operational information into actionable insights for leadership.Presentation and Documentation:Prepare and deliver presentations on operational progress, project updates, and key initiatives for internal and external audiences.Maintain accurate records and documentation for audits, compliance reviews, and project tracking.Stakeholder Engagement:Act as a liaison between the COO’s office, technical teams, and external stakeholders, ensuring clear communication and alignment on priorities.Represent the COO’s office in meetings and discussions, providing updates and gathering feedback to inform decisions.Compliance and Governance:Ensure operational activities adhere to Dubai Holding’s policies, procedures, and regulatory requirements.Support internal reviews to ensure alignment with governance frameworks.Support for Strategic Initiatives:Assist in the development and implementation of strategic initiatives, ensuring operational support and alignment with corporate goals.Conduct research and prepare feasibility summaries for proposed initiatives.Administrative and Organizational Support:Manage schedules, agendas, and follow-ups for the COO to ensure effective prioritization and time management.Handle administrative tasks with confidentiality and professionalism.

Job Purpose:Provide support to the Company CEO to manage the design and implementation of programs and initiatives in order to drive improved business, client focus, financial and service delivery performance as well as engage the stakeholders.Key Accountabilities – Senior Manager - Business Management:Lead and manage high-impact special projects, delivering comprehensive solutions from initiation to completion including spearheading key tasks like due diligence, historical and current document review, commercial assessments, negotiations, and contract review.Identify opportunities that will support the Company in meeting/exceeding targets across each of the Company scorecard metrics.Roll-out activities that will support the Company in meeting/exceeding targets to relevant stakeholders and monitor stakeholder activity/progress to ensure that targets are met/exceeded.Identify issues/challenges to the Company CEO in conjunction with the various chief officers for targets that are at risk of not being met.Manage large-scale land transactions (typically range from AED 100 million to AED 2 billion), ensuring smooth execution.Oversee and finalize settlements (generally upward of AED 50 million) for major investors.Facilitate efficient resolutions involving various stakeholders, including obtaining decrees and navigating Dubai Municipality matters.Serve as the link between various internal and external stakeholders and prepare and present approval documentation to Company and senior management.Manage key relationships with Company and its verticals' internal and external stakeholders for the coordination of business unit-related programs, processes, and initiatives related work in order to ensure that these relationships continuously serve the best interests and support the achievement of the strategy.Present relevant Company-related information to the Group CEO and CFO as required.Identify issues/challenges to the Company CEO on the opportunities that cannot be concluded.Manage key submissions to DH senior management on Company-related matters (land swaps, government-related matters, infrastructure issues, JV partner issues, etc.) including approval requests and matters that highlight key issues/challenges within the Company.Design and oversee the delivery of priority projects and initiatives of the business unit and represent the business unit in project steering committees as required in order to ensure delivery of client focus, engagement, and service excellence agenda at Dubai Holding Real Estate and its verticals as well as ensure continuous improvement and enhancements.

Job PurposeDirector of Master Development will lead the master planning and architectural design, test fits of mixed use residential (single/multifamily) for all ongoing developments across the company and its verticals.Key Accountabilities: Specify the output required for the job. Identify 8-10 key accountabilitiesProvide Urban Design Leadership throughout the entire lifecycle of master planning projects, from vision masterplan to final masterplan approval and further authority approvals.Collaborate with stakeholders including the company/verticals/subsidiaries, consultants and authorities to understand project goals, functional requirements, and design constraints.Provide Architectural design Leadership throughout the entire lifecycle of projects, from concept design to construction and handover.Architectural Design and Planning.Lead multidisciplinary design consultants (Structural, MEP, Façade, VT, Landscape, etc.) to ensure delivery of design vision (concept) aligned with market requirements and management directions.Apply deep understanding of design principles to develop innovative and functional design solutions.Ensure compliance with applicable codes, regulations and standards including safety, accessibility and environmental requirements.Manage development from inception to completion in accordance with Management Approvals to ensure timely delivery within established parameter (primarily Time and Cost)Make recommendations to the management on optimal and balanced solutions to problems arising during the development process.Continuous monitoring of design and project deliverables, program and cost / budgetSupport in collaboration with Sales, leasing and legal departments in production of the head of terms for Sale Purchase Agreements.Support in deciding on refined commercial strategy based on recommendations from commercial for product mix, phasing, etc.Support in deciding on marketing strategy during preparation of Annual launch Calendar.Propose and implement various initiatives to improve exiting process to achieve higher efficiency in Development BU operations.Leading organizational sustainability goals and setting of policy and guidelines to ensure implementation across all developments.Provide data and Cost inputs to feasibility teamReview and process masterplan submission in line with authority requirementsEnsure masterplan compliance with KPIs; target efficiencies and optimal land use distribution.Coordinate masterplans with infrastructure, utilities, public realm, amenities and marine works.Implement sustainability practices in-house as a core part of the master planning process.