· Ensure that the ticketing process runs smoothly and efficiently, maximizing revenue and delivering a positive customer experience.· Strategic planning: Maximize ticket sales revenue through supporting Consumer Sales Senior Manager in effective strategy development and implementation, inventory and pricing management.· Ticket operations: Oversee ticket operations for events, including system management, revenue maximization, coordination and ticket distribution success.· Promote the values and vision of COMPANY, such as a commitment to customer satisfaction, innovation, and creativity.STRATEGIC PLANNING:· Support Consumer Sales Senior Manager in the development and implementation of strategies to optimize ticket sales across various channels.· Collaborate with Marketing & Communications department to ensure accurate information and branding is displayed on partner and event landing pages.· Analyze historical ticket sales to assist in forecasting, ticket pricing and sales statistics.· Monitor ticket sales activities and regularly prepare reports with key findings for the Senior Leadership Team.· Support Consumer Sales Senior Manager in the development and execution of a comprehensive strategy for selling group and event packages, including VVIP, suites and tables, to maximize revenue and ensure customer satisfaction.· Develop pricing strategies that align with COMPANY’s strategic objectives, maximize ticket revenue and ensure that ticket prices are competitive with other similar events.· Responsible for generating sales reports and analyzing sales trends, providing insights that help inform decision-making and optimize sales performance.TICKET OPERATIONS:· Manage the ticket sales for all COMPANY events which includes setting up ticketing systems, overseeing ticket sales and ensuring ticket inventory is accurate and up-to-date.· Ensure customers receive excellent service, answering any questions or concerns they may have about their tickets and resolving any issues that may arise.· Manage ticket vendor contracts and ensure that vendors are meeting their contractual obligations.· Forecast ticket sales for all events, taking into account historical sales data, market trends and other factors that may impact sales.· Communicate with various stakeholders, including event organizers, sponsors, vendors and customers, ensuring that everyone is informed and up-to-date on ticketing operations.· Ensure ticket operations comply with all relevant laws and regulations including those related to data privacy and consumer protection.· Build and execute sponsor, artist and COMPANY presales on the ticketing system to ensure trackable data and to ensure the selling order is built correctly.· Provide branding, IT system support and in-store activations to outlets to ensure maximum sales of tickets.· Implement tracking codes through online outlets to enhance data analysis of ticket buyers, help optimize marketing efforts and improve sales performance.· Submit the complimentary ticket allocations report for approval, adhering to COMPANY’s policies and procedures.Manage the reconciliation of ticketing revenue, tickets sold, box office and event upsells, ensuring accuracy and compliance with COMPANY’s policies and procedures.· Ensure partner’s homepage and event landing pages contain accurate information andare conducive to driving ticket sales.· Create the on-sale, sales and operational timeline of an event in collaboration with Event Programs, ensuring that the timeline is comprehensive, realistic and maximizes revenue.OTHERS:· Execute grade requirements according to the Delegation of Authority (“DoA”) while delegating tasks when appropriate.· Ensure compliance with (i) relevant regulatory and legal requirements; and (ii) the Company’s governance structures e.g. Articles of Association, DoA, policies and procedures, trade license requirements, any relevant regulatory requirements.· Execute requests from reporting line i.e. requests within the broad scope of the roles and responsibilities of this job description.