Healthcare Jobs in UAE

Job DescriptionResponsible for overall management of pharmacy from MOH and organization perspective. Ensuring highest level patient/customer service and administrative work in pharmacy. Work strictly within the scope of Pharmacy.Responsibilities• Responsible for welcoming and greeting patients/customers as they enter the pharmacy.• Dispensing must be performed accurately in an orderly manner in the correct dosage & quantity as prescribed by the physician with clear instructions and in a package that maintains the potency of the medicine.• Assign, delegate and work closely with pharmacy staff. Facilitate, induct, train & develop staff on their job and evaluate them periodically. Encourage effective teamwork.• Ensure every patient walk’s in has been taken care and nobody is left unattended and unsatisfied.• Each member of staff will be responsible for maintenance of medicine and general products on the rack and ensure locating the correct medicine from the rack as per prescription, maintain inventory and make sure it is handled properly. Under no circumstances lying of medicine on pharmacy floor would be entertained. Strict action would be taken against any pharmacy violating this procedure.• Responsible for handling phone calls in the pharmacy and providing information to customer queries.• Implement and Improve Quality SOP’s in the pharmacy as per MOH guidelines and work closely with Quality Manager.• Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy.

Job DescriptionDevelop and maintain a learning culture amongst nurses, particularly in the specialist field in which they work.Be an expert registered nurses with advanced education, training or certification in their specialized area of practice. Specialty practice may be defined by population, clinical setting a disease/medical subspecialty and type of care or type of problem.Be a role model and always seek to improve the safety and quality of care delivered to patients in the specialist field.Be a member of the interprofessional team as a subject matter expert in his/ her field of specialization.Support and lead audit and data collection in their area of specialisation for KPIs and benchmarking.Support the nurse educator with training programs, training needs analysis within the specialised field.Support patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.Develops problem solving and decision-making skills.Serves as a resource person regarding policy, procedure, and standards.Conduct Infection Control link nurses’ meetings, prepare Minutes and submit to Head of PCID for approval.Develop, revise, and implement plans to facilitate goal attainment Values differences by listening to and appreciating others’ points of view.Establish quality criteria, identify and maintain Key Performance Indicators      against which infection control practice can be measured in line with evidence-based     data and standards set by CDC and JCI.Recommend space, technology, equipment, staffing and other resources needed by the department or service.

Job DescriptionSpecific Responsibilities for this RoleContinuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.Responds to client complaints in a timely and effective manner and provides feedback on progress.Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.Focuses on consistently delivering a positive client experience.Completes tasks in accordance with set procedures and guidelines.Takes care to perform all tasks precisely and accurately to minimise errors.Identifies and reports non-compliance to relevant stakeholders, constructively.Continuously evaluates quality of own work and provides feedback on progress.Delivers on work outputs with high level of energy, focussed effort and pace.Remains professional and focussed on attaining results despite obstacles and setbacks.Builds positive working relationships with immediate colleagues.Handles conflict calmly and contributes to find a way forward.Demonstrates openness to diverse views and opinions.Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.Identifies and utilises networks within own work environment.Aligns individual behaviour to support and meet team goals.Proactively and respectfully shares all relevant viewpoints with others and seeks their input.Clarifies and understands own role and responsibilities within the team.Recognises, appreciates and respects individual differences.Actively participates and builds a positive team spirit.Identifies and responds effectively and tactfully in a sensitive or difficult situation.Confronts and defuses difficult situations/conflict in a non-judgemental manner.Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.Effectively manages own feelings, guards against inappropriate displays of emotions.Listens attentively, considers and responds appropriately to the feelings and attitudes of others.Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.The post holder will:Always speak up if safety is a concernTreat all patients with kindness, respect and compassionRecognize and work within the limits of their own competenceTake responsibility for their own actionsCommunicate effectively with colleagues to ensure patients receives the safest, most effective care possiblePerform additional duties when requiredEducation and Training:Ensure relevant training and competency is undertaken to deliver care safely.Maintain up-to-date mandatory training requirements.Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.Support and supervise pre-registration and new nurses and other health care workers when required.Participate in teaching, mentorship and preceptorship when required.Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.Participate in Performance Improvement Plans when required.Share knowledge and skill with others, to improve patient care and services.Ensure they are skilled, trained and competent before using any medical device.Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.The post holder will:Always speak up if safety is a concernTreat all patients with kindness, respect and compassionRecognize and work within the limits of their own competenceTake responsibility for their own actionsCommunicate effectively with colleagues to ensure patients receives the safest, most effective care possiblePerform additional duties when requiredEducation and Training:Ensure relevant training and competency is undertaken to deliver care safely.Maintain up-to-date mandatory training requirements.Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.Support and supervise pre-registration and new nurses and other health care workers when required.Participate in teaching, mentorship and preceptorship when required.Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.Participate in Performance Improvement Plans when required.Share knowledge and skill with others, to improve patient care and services.Ensure they are skilled, trained and competent before using any medical device.Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Job DescriptionThe post holder will always work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.Responsibilities•    Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.•    Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.•    Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.•    Understand and analyse the assessment information and data.•    Determine actual and potential nursing diagnoses, problems, and issues.•    Define the predicted and expected outcomes of the patient’s planned care.•    Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.•    Record vital signs, recognize, address and escalate all abnormalities.•    Maintain and update technical and clinical skills related to nursing practice.•    Employ strategies to promote patients’ health and a safe environment.•    Understand different diagnostic tests and laboratory examinations.•    Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support.•    Prepare patients for medical examination and treatment. •    Administer medications and monitor patients for any side effects and reactions.•    Administer treatments such as IV fluids or blood products and monitor patients for any reactions. •    Provide wound care management.•    Assist in medical procedures invasive or non-invasive as needed. •    Facilitate the process of safe patient`s admission, transfer and discharge.•    Competent with all the mandatory and unit specific competencies supported and assigned on Elsevier platform to ensure adherence to evidence Based practices.•    Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the department.•    Participate in ongoing programs and certification to support professional growth and maintain clinical competency.•    Comply with unit Scope of service.•    Demonstrate on understanding & Utilization of evidence-based health care.•    Performs nursing care for patient who visit Outpatient department in an environment that optimizes patient safety and reduces the likelihood of health care errors.•    Must have excellent observation skills, able to think critically and to make quick and effective decisions.•    Complete care & safety of patients in the assigned clinic.•    Organization of assigned duties.•    Accurately monitor & record patient’s condition.•    Ensures investigation reports are available for consultation if applicable.•    Perform an assessment and reassessments on patient as per assessment policy. •    Perform patient care responsibilities considering needs specific to the standard of care for patient’s age.•    Report any abnormality in patient’s condition immediately to the medical staff and escalate as and when required.•    Preparation of patient for Emergency surgeries. •    Competent in all aspects of nursing care.•    Document on patient record as per current standards and policies.•    Assist physician with procedures and performs services requiring technical and manual skills.•    Perform routine and advanced nursing procedures / Skills.•    Able to function efficiently in patients care within the assigned clinic and relieve other nursing units in the hospital if necessary.•    Ensure all equipment is maintained in good working order, reporting any fault to Nurse Manager/Engineering.

Job DescriptionSupervising and coordinating the activities of the biomedical engineering department. Ensures that medical equipment is installed, maintained and repaired in compliance with healthcare standards and manufacturer specifications, biomedical asset management, assist in medical equipment budget planning, procurement and ensure regulatory compliance.Responsibilities•    Supervising and coordinating day-to-day biomedical engineering work processes•    Asset Management•    Ensure the safe and effective functioning of all patient care equipment throughout the hospital•    Budget preparation for medical equipment in coordination with the management•    Evaluate the need for new equipment or replacement of existing equipment•    Procurement of Medical Equipment within the approved budget in coordination with the Corporate Purchase Department, providing technical and financial comparisons of various equipment and deciding the optimum choice within the budget and technical requirement.•    Coordinate with vendors for delivery, coordination for any pre-installation work, and coordination of handover and user training, approval of payments for purchased equipment.•    Ensure that the purchased medical equipment and strategies comply with the latest industry practice and safety requirements.•    To manage medical devices for accomplishing high quality patient care, clinical and financial governance, and minimizing risks of adverse events.•    To evaluate the condition and performance of medical devices including device failures and issues, utilization, performance, maintenance, repair and calibration history.•    To execute investment, replacement and disposal plans.•    To maintain device records that have evidence of asset identifier, purchase price, installation date, location, any specific legal requirement and whether that has been met, schedule and details of maintenance and repair.•    Management of service contracts for medical equipment•    To ensure that all contractors or in-house contracts stipulated for medical equipment are carefully observed and executed by sticking to agreed periodic schedule of operation and maintenance program.•    To monitor Key Performance Indicators (KPIs) that can show improvements in medical devices management.•    To manage all incidents and risks related to medical equipment safety.

Job DescriptionCarries out obstetric and gynecological services provided by the hospital, both on an in-patient and out-patient basis, for those patients designated as being entitled to such care byResponsibilities3.2 Providing surgical care both in the operating room and in the O.P.D. for gynecologic and obstetric conditions forboth emergency and planned procedures.3.3 Covering the Delivery Room to include admitting patients, reviewing their history, planning a course of action,performing both spontaneous and operative deliveries, and interacting with midwives.3.4 Covering the Emergency Service by promptly responding to calls for consultation.3.5 Providing out-patient care in Clinics, when so assigned by the head of department.3.6 Working evenings, nights, weekends and holidays according to a schedule compiled by the head of department.3.7 Doing and interpreting ultrasound examinations both in hospital and on an out-patient basis.3.8 Interpreting fetal heart rate monitoring and taking appropriate action.3.9 Carrying out formal and informal consultations from physicians from other departments.3.10 Attending committee meetings when so assigned by the Head of department.3.11 Interacting with patients' families to keep them informed of the patient's condition, changes in condition and plans.3.12 Monitors clinical and other established indicators to ensure ongoing quality assurance.3.13 Strictly observes organization’s medical regulations and policies especially those related to infection control, patientsafety, patient assessment, and patient care3.14 Carrying out other duties when requested by the Head of department3.15 Monitors within established guidelines the quality of care provided. Participates in review/study of difficult andspecial cases.3.16 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospitalmanagement to comply those requirements3.17 Work accordance with the documented OSH procedures and instructions, specific responsibilities3.18 Be familiar with emergency and evacuation procedures3.19 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments,incident reports3.20 Comply with Waste management procedures and policies3.21 Attend applicable OSH/Infection control training programs, mock drills and awareness programs3.22 Use of appropriate personal protective equipment and safety systems.3.23 All licensed and eligible healthcare providers participating in DOH’s Cervical Cancer Screening Program must:3.23.1 Provideclinicalservicesandpatient careinaccordancewithDOHPoliciesandStandards, and thelaws and regulations of the Emirate of Abu Dhabi.3.23.2 SubmitdatatoDOHviae-ClaimsinaccordancewiththeDOHReportingofHealthStatistics Policyand as set out in the DOH Data Standards and Procedures.3.23.3 Comply with relevant DOHPolicies and Standards with special attention to:3.23.3.1 Policies and standards on Patient Education and Consent: The licensed provider mustprovide appropriate patient education and information regarding the screening testand must ensure that appropriate patient consent is obtained and documented onthe Patient’s medicalrecord3.23.3.2 Policies and standards on managing patient medical records including developingeffective recording systems, maintaining patient records, maintainingconfidentiality,privacyandsecurityofpatientinformation;andeducatingpatients onservices provided and satisfying the requirements of patient informed consent andpatientrights and responsibilities charter3.23.3.3 DOH Data Standards andProcedures3.24 Comply with DOH’s requests to inspect and audit records and cooperate with DOH authorizedauditors asrequired by DOH; and3.25 Comply with requirements for information technology (IT) and data management including sharingof screening/diagnosis and where applicable, pathology results, electronic patient records anddisease managementsystems.

Job DescriptionGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.Exercises effective interpersonal skills in dealings with department staff, colleagues and management.Maintains patient & staff confidentiality.Maintain high standards of data accuracy while ensuring compliance with privacy regulations.Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.Provide patients with detailed statements and assistance in understanding their charges and payment options.Prepare and process patient invoices for services, ensuring accurate charges.Collect co-pays, deductibles, and outstanding balances at the time of service.Ensure billing practices comply with legal and insurance requirements.

Job DescriptionConducts psychiatric interviews and collects data for diagnostic purposes.Provides various psychotherapies, including individual, group and family therapies.Offers counseling for couples with marital conflicts.Uses behavioral methods for the treatment of children and adults and plans the frequency, intensity and duration of therapy.Performs psychometric (mental measuring) testing for diagnosis and evaluation of therapy.Engages in research and educational activities that will improve methods and techniques for the management of emotionally disturbed patients.Keeps current with ideas in the fields of personality development and adjustment, diagnosis, treatment and prevention of mental disorders to assist in the planning of mental health progress.Provides advice to community organizations and participates in related psychological and welfare activities.Takes after hours or weekend calls as required by specific cases or in emergency situations as requested.Performs related duties as assigned by the Chief Psychiatrist.To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

Assess client skin concerns and recommend tailored laser treatments, ensuring a personalized approach.Perform laser hair removal and skin rejuvenation procedures with precision, adhering to safety protocols.Administer pre- and post-treatment care, guiding clients through the process for optimal results.Manage client appointments, maintain treatment records, and ensure a smooth client experience.Promote and sell skincare products and treatment packages, contributing to business growth.Provide exceptional customer service, building rapport with clients and fostering loyalty.

Provide patient care and support in clinical settings. Perform laser treatments (hair removal, skin rejuvenation, etc.)Perform advanced skincare treatments such as chemical peels, dermaplaning, and personalized client consultationsAdminister medications and assist in medical procedures.Monitor patient progress and maintain accurate records.Assist doctors during procedures and medical examinations. Monitor and record vital signs, collect samples, and assist in diagnostic tests.Work closely with doctors, specialists, and other healthcare staff to provide holistic patient care.

Outdoor Sales Executive An Outdoor sales executive is responsible for helping build up a business by identifying new business prospects and selling product to them. They must maintain relationships with current clients and build and maintain relationships with new clients. You must be able to search out business leads and trending products.Responsibilities for Outdoor Sales ExecutiveResearch and recommend prospects for new business opportunities.Build and maintain relationships with clients and prospectsMeet with potential clients to determine their needsCollect and analyze information and prepare data and sales reportsAttend workshops to learn more technical and professional skills for the jobBuild and maintain professional networks Qualifications for Outdoor Sales ExecutiveExperience in Hardcore Outdoor SalesMin 2-5 years of rich experience in B2B sales, (Dubai Market)Competency in English & Hindi LanguageKnowledge of MS Office software and CRM softwareAbility to negotiate and understanding of marketing skillsSelf-motivated and goal-oriented, desire to deliver resultsFast learner and quick thinkerPassionate about salesAbility to adapt and grow in a competitive environment Job Types: Full-time, PermanentSalary : As per Industry Standard Benefits : Car, Fuel, Shalik, Mobile Expense, Incentives, Visa, and Medical Insurance. Note: Candidate Should Have Valid UAE Driving License.Candidate should have good client base for B2B Sales.Should have good geographic knowledge of DubaiLocation: Veesham Printing Press LLC Warehouse no. 14, Quoz, Interchange 3, Al Road, Exit Number 43 - DubaiLocation Link: https://maps.app.goo.gl/zySMEMAHyeVJWvw7AOnly relevant candidates meeting the above requirements will be interviewed

Job DescriptionDUTIES AND RESPONSIBILITIES:Undertake duties in accordance with the philosophy, business practices and policies of NMCSH-Dubai, and practicing within the standards and ethics of the Physiotherapy profession Typical work activities include:working with patients to identify the physical problem;Developing and reviewing treatment programs.assisting patients with joint and spinal problems, especially following surgery;helping patients' rehabilitation following accidents, injury and strokes;writing patient case notes and reports;collecting patient statistics; educating and advising patients and their carers about how to prevent and/or improve conditions;Working as a professional member of a multi-disciplinary rehabilitation team  and actively participating in team meetings.Effectively communicating with staff members, health professionals, clients and family with regards to provision of physiotherapy services.Contributing to, and participating in, education programs for residents, relatives and staff of NMCSH.Participating in continuing education and courses updating Physiotherapy techniques and information.Ensuring Physiotherapy equipment is adequately maintained and liaising with the HOD for the ordering of supplies and equipment.Ensuring Physiotherapy treatments are based on sound evidence of benefit.Ensuring all adverse clinical events are recorded and reported.Maintaining a safe work environment.Assisting in the on-going maintenance of a safe work place through involvement in the implementation of safe systems of work.Identifying and reporting hazards in the workplace.Participating in NMCSH Quality Management System and commitment to processes of continuous improvement activities, including auditing, surveys and needs analysis.Other duties as directed by the HOD or the Medical Director.To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

Hiring: Biomedical Sales Engineer Executive � Location: United Arab Emirates � Company: UAE-Based Medical Device Company We are looking for a Biomedical Sales Engineer Executive with a valid UAE driving license and 1–2 years of experience. Open to male or female candidates who have a positive, professional, and lasting attitude. Key Responsibilities (Single Line): • Develop new business and manage customer accounts in UAE healthcare facilities. • Deliver product demos, presentations, and technical training to clinicians. • Provide technical support and guidance on medical device applications. • Prepare quotations, proposals, and tender submissions. • Coordinate with internal teams for order processing and after-sales service. • Meet sales targets while maintaining strong customer relationships. Requirements: • Bachelor’s degree in Biomedical Engineering or related field. • 1–2 years’ experience in medical device sales (preferred). • UAE driving license required. • Strong communication, presentation, and interpersonal skills. • Motivated, professional attitude with long-term commitment. Interested candidates can apply by sending their CV to:

Greet and welcome visitors with a warm and professional demeanor, ensuring a positive first impression of the organization.Manage a multi-line phone system, directing calls efficiently while maintaining a friendly tone and providing accurate information.Perform administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings to support office operations.Maintain an organized reception area, ensuring that it is tidy and stocked with necessary materials, enhancing the overall professional environment.

Process below day today accounts receivable transactions accurately and efficiently.Creation of Quotation/Invoices/Credit Notes, Payment Links, Invoices approvals and ensuring deliveries are on time.Bank reconciliation for all AR related transactions and ensure no unreconciled entry.Sending receipts along with SOA to customers.Reconciliations of customers count with other dept. database and ensure numbers are matching.Preparation of Dashboard for review and circulating the report with other depts. and Management.Reach out internal and external parties to reconcile the unreconciled entries.Validating the records and obtain necessary approvals for customer refund cases.Collaborate with team members to ensure compliance with company policies and procedures.Assist in month-end and year-end close processes.Support in doing any other task assigned by Senior Executives.

DietHub is Hiring – On-Field Marketing (Part-Time / Freelance) DietHub is looking for an energetic on-field marketing professional who can promote our services across Dubai and build strong customer leads. DietHub is a science-based nutrition and wellness center specializing in evidence-driven diet programs for individuals and corporate companies. Its team of certified dietitians and nutritionists offers Weight management (loss/gain) programs, Diabetes and hypertension nutrition therapy, Sports and performance nutrition, Corporate wellness programs, Detox and healing diets, Personalized meal planning (culture- and lifestyle-specific), and Global online consultations. What we’re looking for: • On-field marketing & customer outreach • Visiting partner clinics, labs, Hospitals and companies • Distributing materials & driving lead conversions • Confident communication skills • Having your own car is a strong advantage If you’re interested, share your salary expectations and CV

We are looking for Chemist in Abu Dhabi and Al Ain , UAE who should have knowledge in testing construction field.

We are looking for Local Emirati – HR Assistant in UAE.

Greet and welcome visitors with a warm, professional demeanor, ensuring a positive first impression of the organization.Manage phone system, efficiently directing calls to the appropriate departments while maintaining a courteous tone.Maintain an organized reception area, keeping promotional materials and signage up to date and ensuring a tidy environment.Handle incoming and outgoing mail and packages, ensuring timely distribution to the relevant departments.Preferably Female Staff with Health care sector Knowledge, preferably on Dependent/Family Visa

Job DescriptionTo provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.ResponsibilitiesGreets patients and their families, identifying the nature of their inquiry.Provides relevant information or directs patients to the appropriate department or contact.Advocates patient and family rights, responsibilities, confidentiality, and education.Develops and maintains feedback and complaint procedures to support customer redressal.Communicates all required information to the Floor Supervisor on a daily basis.Ensures smooth flow of visitors/patients and delivers outstanding customer service in a friendly environment.Provides accurate information regarding medical insurance coverage and verifies details before sending patients to the doctor.Investigates patient or visitor concerns and takes appropriate action.Maintains accurate records of all discussions and correspondence with customers.Handles patient inquiries, telephone calls, cash transactions, and back-office tasks as per the duty roster.Performs additional related duties as assigned by higher authorities.Complies with all OSH and infection-control policies, standards, and procedures.Works in accordance with documented OSH procedures, instructions, and specific responsibilities.Is familiar with emergency and evacuation procedures.Reports OSH hazards, incidents, near-misses, and assists with risk assessments and incident reports.Complies with waste-management procedures and policies.Attends required OSH and infection-control training programs, mock drills, and awareness sessions.Uses appropriate personal protective equipment (PPE) and follows all safety systems.

Job DescriptionTo ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.ResponsibilitiesCall Centre Executives are responsible for following all call center procedures.Telephones must be answered at all times; phones should never be left unattended.All calls should be attended to on or before the third ring.Maintain clear voice clarity so callers can understand easily.Remember you are representing a hospital; always act responsibly.Keep a notepad and pencil near the phone to avoid miscommunication.Record the caller’s name and confirm the correct spelling.Note the caller’s company or institution.Write down the phone number and extension.Record the reason for calling.Mention the date, time, and your initials.Place the message slip in a visible location for the concerned office.Greet the caller according to the time of day (e.g., “Good Morning”).Mention the organization’s name (e.g., “NMC Royal Hospital”).Introduce yourself by name.Ask how you may assist the caller.Use the hold button when stepping away to maintain confidentiality.When transferring a call, inform the caller and the receiving department about the transfer and the purpose.Understand that you create the first impression of the hospital; handle calls carefully.If the caller reaches the wrong department, politely redirect them and assist further if possible.If the requested person is unavailable, provide a tactful and reassuring response.Direct complaints to the relevant department; transfer difficult cases to Customer Relations.Stay calm, diplomatic, and polite.Show willingness to resolve the issue.Be empathetic and understand the caller’s concern.Offer to connect the caller with a supervisor if needed.Follow all OSH and infection control policies and procedures.Work according to documented OSH procedures and responsibilities.Be familiar with emergency and evacuation procedures.Report hazards, incidents, near misses, and assist with assessments or incident reports.Comply with waste management procedures.Attend required OSH and infection control training sessions, drills, and awareness programs.

ResponsibilitiesGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.Exercises effective interpersonal skills in dealings with department staff, colleagues and management.Maintains patient & staff confidentiality.Maintain high standards of data accuracy while ensuring compliance with privacy regulations.Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.Provide patients with detailed statements and assistance in understanding their charges and payment options.Prepare and process patient invoices for services, ensuring accurate charges.Collect co-pays, deductibles, and outstanding balances at the time of service.Ensure billing practices comply with legal and insurance requirements.

Job DescriptionResponsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.ResponsibilitiesGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department