Healthcare Jobs in UAE

DietHub is Hiring – On-Field Marketing (Part-Time / Freelance) DietHub is looking for an energetic on-field marketing professional who can promote our services across Dubai and build strong customer leads. DietHub is a science-based nutrition and wellness center specializing in evidence-driven diet programs for individuals and corporate companies. Its team of certified dietitians and nutritionists offers Weight management (loss/gain) programs, Diabetes and hypertension nutrition therapy, Sports and performance nutrition, Corporate wellness programs, Detox and healing diets, Personalized meal planning (culture- and lifestyle-specific), and Global online consultations. What we’re looking for: • On-field marketing & customer outreach • Visiting partner clinics, labs, Hospitals and companies • Distributing materials & driving lead conversions • Confident communication skills • Having your own car is a strong advantage If you’re interested, share your salary expectations and CV

We are looking for Chemist in Abu Dhabi and Al Ain , UAE who should have knowledge in testing construction field.

We are looking for Local Emirati – HR Assistant in UAE.

Greet and welcome visitors with a warm, professional demeanor, ensuring a positive first impression of the organization.Manage phone system, efficiently directing calls to the appropriate departments while maintaining a courteous tone.Maintain an organized reception area, keeping promotional materials and signage up to date and ensuring a tidy environment.Handle incoming and outgoing mail and packages, ensuring timely distribution to the relevant departments.Preferably Female Staff with Health care sector Knowledge, preferably on Dependent/Family Visa

Job DescriptionTo provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.ResponsibilitiesGreets patients and their families, identifying the nature of their inquiry.Provides relevant information or directs patients to the appropriate department or contact.Advocates patient and family rights, responsibilities, confidentiality, and education.Develops and maintains feedback and complaint procedures to support customer redressal.Communicates all required information to the Floor Supervisor on a daily basis.Ensures smooth flow of visitors/patients and delivers outstanding customer service in a friendly environment.Provides accurate information regarding medical insurance coverage and verifies details before sending patients to the doctor.Investigates patient or visitor concerns and takes appropriate action.Maintains accurate records of all discussions and correspondence with customers.Handles patient inquiries, telephone calls, cash transactions, and back-office tasks as per the duty roster.Performs additional related duties as assigned by higher authorities.Complies with all OSH and infection-control policies, standards, and procedures.Works in accordance with documented OSH procedures, instructions, and specific responsibilities.Is familiar with emergency and evacuation procedures.Reports OSH hazards, incidents, near-misses, and assists with risk assessments and incident reports.Complies with waste-management procedures and policies.Attends required OSH and infection-control training programs, mock drills, and awareness sessions.Uses appropriate personal protective equipment (PPE) and follows all safety systems.

Job DescriptionTo ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.ResponsibilitiesCall Centre Executives are responsible for following all call center procedures.Telephones must be answered at all times; phones should never be left unattended.All calls should be attended to on or before the third ring.Maintain clear voice clarity so callers can understand easily.Remember you are representing a hospital; always act responsibly.Keep a notepad and pencil near the phone to avoid miscommunication.Record the caller’s name and confirm the correct spelling.Note the caller’s company or institution.Write down the phone number and extension.Record the reason for calling.Mention the date, time, and your initials.Place the message slip in a visible location for the concerned office.Greet the caller according to the time of day (e.g., “Good Morning”).Mention the organization’s name (e.g., “NMC Royal Hospital”).Introduce yourself by name.Ask how you may assist the caller.Use the hold button when stepping away to maintain confidentiality.When transferring a call, inform the caller and the receiving department about the transfer and the purpose.Understand that you create the first impression of the hospital; handle calls carefully.If the caller reaches the wrong department, politely redirect them and assist further if possible.If the requested person is unavailable, provide a tactful and reassuring response.Direct complaints to the relevant department; transfer difficult cases to Customer Relations.Stay calm, diplomatic, and polite.Show willingness to resolve the issue.Be empathetic and understand the caller’s concern.Offer to connect the caller with a supervisor if needed.Follow all OSH and infection control policies and procedures.Work according to documented OSH procedures and responsibilities.Be familiar with emergency and evacuation procedures.Report hazards, incidents, near misses, and assist with assessments or incident reports.Comply with waste management procedures.Attend required OSH and infection control training sessions, drills, and awareness programs.

ResponsibilitiesGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.Exercises effective interpersonal skills in dealings with department staff, colleagues and management.Maintains patient & staff confidentiality.Maintain high standards of data accuracy while ensuring compliance with privacy regulations.Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.Provide patients with detailed statements and assistance in understanding their charges and payment options.Prepare and process patient invoices for services, ensuring accurate charges.Collect co-pays, deductibles, and outstanding balances at the time of service.Ensure billing practices comply with legal and insurance requirements.

Job DescriptionResponsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.ResponsibilitiesGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department

Job DescriptionMaintains office operations by receiving and distributing communications; maintaining supplies and     equipment; picking-up and delivering items; serving customers.ResponsibilitiesForwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fundServes customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.Updates job knowledge by participating in educational opportunities.Other duty assigned by the Head of the Department

Job DescriptionRegistered Nurse will: • Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. • Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings. • Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation. • Understand and analyse the assessment information and data. • Determine actual and potential nursing diagnoses, problems, and issues. • Define the predicted and expected outcomes of the patient’s planned care. • Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders. • Record vital signs, recognize, address and escalate all abnormalities. • Maintain and update technical and clinical skills related to nursing practice. • Employ strategies to promote patients’ health and a safe environment. • Understand different diagnostic tests and laboratory examinations. • Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc. • Prepare patients for medical examination and treatment. • Administer medications and monitor patients for any side effects and reactions. • Administer treatments such as IV fluids or blood products and monitor patients for any reactions. • Provide wound care management. • Assist in medical procedures invasive or non-invasive as needed. • Facilitate the process of safe patient`s admission, transfer and discharge.

Job DescriptionOur Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:Do the right thingBe the patient’s advocateBe open and transparentDeliver safe, compassionate careRecognize the uniqueness of each patientContribute to an outstanding patient’s experienceEngage with and contribute to, a learning cultureLead and influence changes in healthcareOur Nursing Values: We will achieve this through our core values:SafetyExcellenceEthicsTrustCollaborationThe post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time

Job DescriptionTo support and demonstrate our NMC Nursing Mission, Vision, and Values:Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:Do the right thingBe the patient’s advocateBe open and transparentDeliver safe, compassionate careRecognize the uniqueness of each patientContribute to an outstanding patient’s experienceEngage with and contribute to, a learning cultureLead and influence changes in healthcareOur Nursing Values: We will achieve this through our core values:SafetyExcellenceEthicsTrustCollaborationThe post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time

Job DescriptionAssist in patient care and other ward related duties as directed by and undersupervision of the staff nurse.Respond quickly to patient’s request for assistance.Assist with patient’s hygiene, elimination, mobility, physical comfort, eating and drinking needs while observing and reporting any specific changes to the staff nurse.Assist in the maintenance of cleanliness in all areas including patient’s room within the unit.Assist in the maintenance of supply and storage areas.Transporting specimens to laboratory.Escort patients to and from Radiology Department as directed by nurse on duty.Assist nursing staff in preparing/cleaning patient’s room for admission/discharge.Assist the nursing staff during the lifting and turning of the patients and transporting them in wheel chairs or movable bedsWorks evenings, nights, week-ends and holidays according to the schedule compiled by the head of department.Assist in Patient movement either on wheelchair and stretcher, beds or ambulance transfer within Hospital scope of work.

Job DescriptionRegistered Nurse will: • Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. • Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings. • Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation. • Understand and analyse the assessment information and data. • Determine actual and potential nursing diagnoses, problems, and issues. • Define the predicted and expected outcomes of the patient’s planned care. • Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders. • Record vital signs, recognize, address and escalate all abnormalities. • Maintain and update technical and clinical skills related to nursing practice. • Employ strategies to promote patients’ health and a safe environment. • Understand different diagnostic tests and laboratory examinations. • Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc. • Prepare patients for medical examination and treatment. • Administer medications and monitor patients for any side effects and reactions. • Administer treatments such as IV fluids or blood products and monitor patients for any reactions. • Provide wound care management. • Assist in medical procedures invasive or non-invasive as needed. • Facilitate the process of safe patient`s admission, transfer and discharge.

Job DescriptionPrepares clinical and progress notes, coordinates services, work as liaison between treating physician and other personnel of changes in the client's condition and family members.Counsels the clients and family in meeting nursing and related needs, participates in in- service programs, and supervises and teaches other nursing personnel.Monitoring and recording vital signs and reporting to the treating physicians for the abnormal valuesAdministering prescribed medicationsMonitoring intravenous infusions and parenteral therapiesCaring of clients with Tracheostomy, gastrostomy and colostomyCarrying out nursing care to clients with Pace maker, peritoneal dialysis , and clients on ventilatorDelivering Nursing care of clients with hemiplegic, paraplegic, Bells palsy, cerebral palsy, terminally ill, and elderly etc.Caring new born, pre and post-partum mothersCaring of clients with physically challenged and those who need special care at home or at their educational facilityDelivering simple exercises, helping in ambulation and accompanying clients to social gathering, hospitals, other treatment facilities and out doorsCaring for the wound of the patient in order to prevent exacerbation of pressure ulcersReporting and recording of medical events, procedures and other medical parametersMaintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager, or Medical Doctor.

Job DescriptionPerforming document typing and formatting functions according to an established format. Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, other documents and assisting designated department for administrative work.ResponsibilitiesInterpret and transcribe a variety of medical reports and correspondence regarding patients’ assessment, work-up, therapeutic procedures, clinical course, diagnoses, prognosis, etc. in order to document and facilitate delivery of healthcare.Operate and utilize designated word processing, dictation, and transcription equipment as directed to complete assignments.Meet the required efficiency set by the doctors/department.Provide quality transcription by the use of proper resources and proofreading of own work.Ensure the confidentiality of the contents of the reports transcribed.Excellent listening, written and oral communication skills, including English usage, grammar, punctuation, and style.Assisting and coordinating for department admin work.Work under pressure with time constraints.Follow department’s/doctors’ formats in doing reports.Understand diverse accents and varying dictation styles.Good eye, hand, and auditory coordination.Comply with all OSH and infection control policies, standards, and procedures and cooperate with hospital management to comply with those requirements.Work in accordance with the documented OSH procedures and instructions, specific responsibilities.Be familiar with emergency and evacuation procedures.Notify OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.Comply with waste management procedures and policies.Attend applicable OSH/infection control training programs, mock drills, and awareness programs.Use appropriate personal protective equipment and safety systems.

Job DescriptionThe post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time.

ResponsibilitiesGreet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.Appointment management including no-shows, rescheduling of patients and confirmations.Register new patients and ensure the records of current patients are up to date.Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.Provide claim forms in case the patient wants to claim reimbursement.Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.Check emails daily, ensuring you respond to queries in a timely manner.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.Participate in the Hospital training programs.Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.Exercises effective interpersonal skills in dealings with department staff, colleagues and management.Maintains patient & staff confidentiality.Maintain high standards of data accuracy while ensuring compliance with privacy regulations.Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.Provide patients with detailed statements and assistance in understanding their charges and payment options.Prepare and process patient invoices for services, ensuring accurate charges.Collect co-pays, deductibles, and outstanding balances at the time of service.Ensure billing practices comply with legal and insurance requirements.

Job DescriptionTo support NMC Healthcare’s Funder Relations Department in managing payer contracts, pricing structures, and reimbursement analytics across hospitals, clinics, and home care services. The role ensures compliance with DOH, DHA, and MOHAP regulations and provides analytical support for optimizing funder relationships and financial outcomes.ResponsibilitiesKey ResponsibilitiesReview and analyze payer contracts to ensure alignment with NMC pricing strategy and UAE regulatory frameworks.Support contract negotiations and renewals through data-driven financial and utilization analysis.Maintain up-to-date pricing databases and ensure accurate tariff implementation in HIS and billing systems.Assist in developing and updating service price lists in line with DOH Standard Price List and DHA Tariff Guidelines.Conduct reimbursement and utilization analysis to evaluate payer performance and contract profitability.Support financial modeling for Alternate reimbursement modelsCoordinate with finance, operations, and revenue cycle teams to ensure correct application of funder terms.Ensure compliance with UAE healthcare regulations and payer-specific claim policies.Prepare periodic performance and financial reports for management review.

Job Description2.1 Emergency Medical Technician-Basic (EMT-B) responds to emergency calls to provide efficient and immediate care to the critically ill and injured patient, and to transport the patient to a medical facility.2.2 Ensures both personnel and vehicle readiness and availability to respond to accident or sudden illness or emergencies.Responsibilities3.1 Responds to medical and surgical emergency calls, accompany the ambulance driver to the scene and provides basic life support to the victims before they are transported to the hospital.3.2 Evaluates the nature and extent of illness or injury to determine the right course of actions. Conduct patient assessment, including interpretation of ECG.3.3 Provides medical aid such as AED, CPR, prevention of spinal damage, airway and ventilation management, control severe bleeding, prevent shock, bandaging wounds, and splinting fractures, in order to stabilize the patient’s condition.3.4 Administration of activated charcoal, oral glucose and oxygen as per hospital guidelines.3.5 Continued assessment of the patient during transport to the emergency facility, and the administration of additional care to the patient as indicated or directed by medical control.3.6 Maintains operational and functional readiness of medical equipment, consumables and drugs as per daily and monthly ambulance checklists.3.7 Restock all supplies in the ambulance and replaces used blankets, linens and other supplies.3.8 Cleans all equipment following appropriate disinfecting protocols.3.9 Continuously reassures the patient during transfer to the emergency facility.3.10 Works closely with communication officers, field supervisors, emergency department and other hospital personnel, the police department, the fire department, and other individuals, to deliver basic emergency and non-emergency medical services to the public.3.11 Respond to calls from communication dispatcher, use appropriate radio communication skills and read and interpret GPS maps.3.12 Assists in lifting, carrying, transporting patients to ambulance and to a medical facility, reassuring patients and bystanders, avoiding mishandling patient and undue haste, and to provide additional emergency care following established protocols.3.13 Assists and conducts medical events, home and hotel visits as per hospital guidelines and policies.3.14 Follow established departmental policies, procedures and objectives, continuous quality improvement objectives, safety, environmental, and infection control standards in the performance of duties.3.15 Conducts scene size-up.3.16 Conducts primary and secondary survey according to the BLS principles.3.17 Measurement, interpretation and recording of vital signs.3.18 Open and maintain airway by positioning the patient's head.3.19 Proper use of oropharyngeal and nasopharyngeal airway devices.3.20 Ventilate with a non-invasive positive pressure delivery device.3.21 Perform tracheobronchial tube suctioning on endotracheal intubated patient.3.22 Provide CPR and rescue breathing for infant, children, and adults according to the BLS principles.3.23 Provide care for soft tissue injuries and control bleeding through direct pressure.3.24 Immobilization techniques, using spinal board, cervical collar, and splints.3.25 Obtain capillary blood specimen for blood glucose monitoring.3.26 Administer epinephrine by subcutaneous injection or automatic injection device for anaphylaxis according to hospital policy.3.27 Administer aspirin for suspected myocardial infarction according to protocol.3.28 Perform defibrillation with an automatic external defibrillator.3.29 Functions within the scope of practice as defined by state, region and local regulatory agencies.3.30 Complies with regulations on the handling of the deceased, notifies authorities and arranges for protection of property and evidence at the scene.3.31 Complete and document all ambulance forms as per hospital guidelines and ambulance transfer policy.3.32 Maintain and update ambulance register regarding ambulance transfers.3.33 Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, OSHMS, DOH and JCI and to attend in-service training and to report any incidents or near miss.3.34 Supports continuous Quality Improvement projects, participates and contributing to all the quality assurance activities of the service.3.35 Maintains confidentiality as per the agreement signed.3.36 Demonstrates the ability to listen to others in promoting effective communication.3.37 Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.3.38 Assist management during potential emergency situations such as Code Red, Code Orange and Code Blue events.3.39 Identify, label and maintain hazardous materials, MSDS and its current inventory.3.40 Use of appropriate personal protective equipment (gloves, face shield, goggle’s, respirators, apron etc.)3.41 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements3.42 Work accordance with the documented OSH procedures and instructions, specific responsibilities3.43 Be familiar with emergency and evacuation procedures3.44 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports3.45 Comply with Waste management procedures and policies3.46 Attend applicable OSH/Infection control training programs, mock drills and awareness programs3.47 Use of appropriate personal protective equipment and safety systems

Job DescriptionTo manage patient care in allocated area ensuring good standard of care provided.Responsibilities3.1 Renders Total Patient/Client care in the unit according to the Scientific Nursing Process following the guidelines of the International Patient Safety Goals, evidence-based practice, and clinical pathways as per policy.3.2 Reflects Organizational mission, vision, and values in behavior, Integrates and demonstrates NMC culture orientation in daily activities taking into consideration cultural diversity specific to geographical area.3.3 Performs the initial assessment of the patients.3.4 Ensures clinic has relevant patient information leaflets, clinic is safe tidy and neat.3.5 Coordinates with her/his designated area for smooth functioning and optimum patient care3.6 Notify patients’ readiness of reports, arrange patient’s health care related appointments and treatments.3.7 Adheres to patient rights, education, and statutory requirements.3.8 Ensures patients records meet legal requirements, clinical requirement is accurately documented, Maintains safekeeping and confidentiality.3.9 Conducts patient/family education and document it according to hospital policy.3.10 Observes and coordinates Insurance guidelines with ot coordinator/schedulers, between patient, relatives, and insurance personnel, ensures any investigations, blood tests have prior approval under guidance of Physician/Anesthetist.3.11 Demonstrates professional ethics and caring standards in behavior, complies with Nursing professional code of ethics.3.12 Provides care and assistance with unit daily nursing tasks.3.13 Promotes effective communication and interpersonal skills.3.14 Observes patient privacy and confidentiality.3.15 Attends to Unit telephone and follows telephone etiquette, orders stationery and other consumables, monitors usage.3.16 Addresses patients’ needs according to set guidelines.3.17 Updates and submits statistical information if required. Provides ad hoc secretarial support to unit staff.3.18 Adheres to repairs and maintenance procedures where applicable.3.19 Comply with all OSH (Occupational safety and Health) and infection control policies, standards and procedures and cooperate with hospital management to comply with those requirements.3.20 Responsible for maintaining cleanliness of the unit as per infection control and wase management policy of the hospital.3.21 Demonstrate deep knowledge in the nursing care of patients undergoing procedures.3.22 Work accordance with the documented OSH procedures and instructions, specific responsibilities3.23 Be familiar with emergency and evacuation procedures.3.24 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.3.25 Comply with Waste management procedures and policies.3.26 Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.3.27 Use of appropriate personal protective equipment and safety systems3.28 Ensure proper transfer of patient files to concerned departments prior to the day of surgery.3.29 Maintains and updates all relevant patient documentations/medical records as per hospital policy and procedures.3.30 Maintains confidentiality of patient’s records

We are seeking a highly proficient and culturally aware CRM Specialist to implement and manage our customer relationship management system across our medical clinics in the GCC. The ideal candidate will blend technical expertise with a deep understanding of the regional healthcare landscape to enhance patient acquisition, retention, and care.I. Mandatory Technical & Platform Expertise • Platform Proficiency: Deep, hands-on experience with a major CRM platform. HubSpot or Salesforce are highly preferred, with a strong understanding of its service and marketing modules. • Certifications: Relevant platform certifications are required. For example: o HubSpot: HubSpot CRM Implementation, Marketing Software, and Sales Software Certifications. o Salesforce: Certified Administrator, Sales Cloud Consultant, or Health Cloud Accreditation. • Core Technical Skills: o Data Architecture & Management: Expertise in designing custom objects, fields, and page layouts specific to a clinical environment (e.g., Patient ID, Referral Doctor, Insurance Provider, Treatment Type, Appointment History). o Automation & Workflows: Proven ability to build complex automation rules, approval processes, and email alerts for patient follow-ups, appointment reminders, and internal task assignments. o Reporting & Analytics: Mastery in creating custom reports, dashboards, and funnel analytics to track KPIs like patient lead sources, conversion rates, practitioner performance, and clinic revenue. o Integration Capability: Experience in integrating the CRM with key systems used in GCC clinics, such as: § Practice Management Software (e.g., Cerner, Epic) § Telemedicine Platforms § WhatsApp Business API (Critical in GCC) § Insurance Verification SystemsII. GCC Regional & Industry-Specific Expertise (Non-Negotiable) • Understanding of GCC Healthcare Regulations: Knowledge of data privacy laws (like UAE's PDPL or Saudi's NDMO regulations) governing patient information (PII & PHI) is crucial. • Multilingual & Localization Skills: o Language: Proficiency in English and Arabic is a significant advantage. Ability to manage CRM content and communication in both languages. o Cultural Nuance: Understanding of local communication styles, preferences, and sensitivities. For example, crafting campaigns that respect cultural and religious holidays (Ramadan, Eid).• Mastery of Regional Communication Channels: Must be an expert in leveraging WhatsApp for Business as a primary channel for patient engagement, appointment reminders, and support, fully integrated within the CRM. • Patient Journey Mapping for GCC Demographics: Ability to design distinct patient journeys for: o Local Nationals: Often with specific insurance and cultural expectations. o Expatriate Residents: With varying insurance plans and a need for clear communication. o Medical Tourists: Requiring seamless coordination for travel, visas, and extended stay packages.• Experience with High-Value, Service-Oriented Sectors: A background in industries like premium healthcare, hospitality, or luxury retail within the GCC is highly desirable.III. Key Personal & Professional Qualities • Strategic Advisor: Ability to act as a strategic partner to clinic management, not just a technical operator. Must translate business goals (e.g., "increase patient retention for chronic care") into CRM processes. • Exceptional Communication & Diplomacy: Must communicate effectively with a diverse team of doctors, administrators, and front-desk staff, often in a high-pressure environment. • Data-Driven & Analytical: A proactive approach to using data to identify trends, such as which marketing campaigns bring in the most valuable patients or which referral sources are most effective. • Discretion & Professionalism: Unwavering integrity in handling confidential patient data. • Project Management: Ability to manage CRM rollout or optimization projects across multiple clinic locations, accounting for local variations.

Job DescriptionThese must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator. The post holder will:•    Always speak up if safety is a concern•    Treat all patients with kindness, respect and compassion•    Recognize and work within the limits of their own competence•    Take responsibility for their own actions •    Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible•    Perform additional duties when requiredResponsibilities•    Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.•    Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.•    Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.•    Understand and analyse the assessment information and data.•    Determine actual and potential nursing diagnoses, problems, and issues.•    Define the predicted and expected outcomes of the patient’s planned care.•    Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.•    Record vital signs, recognize, address and escalate all abnormalities.•    Maintain and update technical and clinical skills related to nursing practice.•    Employ strategies to promote patients’ health and a safe environment.•    Understand different diagnostic tests and laboratory examinations.•    Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support and Advanced Cardiac Life Support etc.•    Prepare patients for medical examination and treatment. •    Administer medications and monitor patients for any side effects and reactions.•    Administer treatments such as IV fluids or blood products and monitor patients for any reactions. •    Provide wound care management.

Deliver high-quality patient care by assessing individual needs and implementing personalized nursing interventions.Administer medications and treatments as prescribed, ensuring adherence to safety protocols and monitoring for adverse reactions.Collaborate with multidisciplinary teams to develop and update comprehensive care plans tailored to each patient's condition.Educate patients and their families on managing health conditions, treatment options, and preventive care strategies.

Engage customers with personalized service, actively listening to their needs and offering tailored product recommendations to enhance their shopping experience.Maintain extensive product knowledge to confidently educate customers, addressing questions and concerns effectively.Achieve and exceed sales targets consistently by implementing innovative sales strategies and upselling techniques.Manage inventory levels by conducting regular stock assessments and ensuring merchandise is well-displayed and organized.Collaborate with team members to create a positive and motivating work environment that fosters teamwork and success.Assist in visual merchandising efforts, ensuring that store displays are attractive and align with brand standards.