JOB DESCRIPTIONJOB TITLE: Technical Support EngineerJOB PURPOSE: END-USER Support – Field Support EngineerQUALIFICATION: GraduationCERTIFICATIONS: CCNA, MCSA, CompTIA A+EXPERIENCE: 4 + YearsRESPONSIBILITIES (INCLUDES ALL TASKS):Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.Software Installation: Install and configure operating systems, office applications, and other software as required by users.System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.TECHNICAL SKILLS /COMPETENCIES:MANDATORY• Candidate must have hands-on experience in Windows and MAC OS.• Must have supported end-users, Top Management Users.• Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus.• Good communication skills verbal and written.• Working knowledge of office automation products and computer peripherals, like printers andscanners.• Knowledge of network security practices and anti-virus programs.• Ability to perform remote troubleshooting and provide clear instructions.• Excellent problem-solving and multitasking skills.• Customer-oriented attitude.

JOB TITLE: Service Desk EngineerJOB PURPOSE: L1 SupportQUALIFICATION: Diploma in Technology, B.E/B. Tech or EquivalentCERTIFICATIONS: CompTIA A+ or CompTIA N+ or any certificate from MicrosoftEXPERIENCE: + 2 yearsREPORTING TO: Service Delivery ManagerRESPONSIBILITIES (INCLUDES ALL TASKS):• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.• Handling, solving and logging the technical tickets in ticketing system.• Provide quick and effective assistance with IT systems to all users.• Prepare IT assets to the users to meet the requirement.• Responding in a timely manner to technical issues and requests with high quality tomeet SLA.• Installing and configuring computer hardware, software, systems, networks, printersand scanners• Manage user’s account in AD and exchange server.• Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.• Onboarding new users.• Excellent problem-solving and analytical skills• The ability to break down technological processes and deliver clear, step-by-stepinstructions to users.• Provide professional support to VIP users.• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency• Work with the team to provide high quality IT services to the users.• Must be able to communicate in Arabic.• ITIL certification will be an added advantage.TECHNICAL SKILLS /COMPETENCIES:MANDATORY• Comprehensive knowledge of computer systems and experience troubleshootinghardware and software.• Basic networking experience.• Comprehensive experience in OS systems.• Proven experience in ticketing systems.OPTIONALITIL MCSACCNASOFT SKILLS:MANDATORYExcellent communication skills, both written and verbalTime Management. Research Skills. Attention to details.Patience.Work under pressure. Multitask ManagementAnalytical and problem-solving skillsTeamworking skillsArabic Speaking and Writing

JOB TITLE:Technical Support Engineer - NOCJOB PURPOSE:Provide timely response to all incidents, Requests, outages, and performance alerts. QUALIFICATION:Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS:ITILEXPERIENCE:Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.REPORTING TO:Service Delivery ManagerRESPONSIBILITIES (INCLUDES ALL TASKS): Good understanding of monitoring tool (SolarWinds) and ITSM toolProvide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teamsUnderstanding on reporting based on the customer requirement.Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impactCollect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outagesMonitoring Windows server backup and inform in case of any failures.OS and Patch Management knowledge & understandingMonitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applicationsDocument all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues, outages and remediation statusWork with internal and external technical and service teams to create and/or update knowledge base articlesPerform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shiftsTECHNICAL SKILLS /COMPETENCIES:MANDATORY PREFERRED QUALIFICATIONSBasic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)Knowledge of monitoring VMWare clusters in high-availability environmentsBroad experience using a variety of monitoring and ticket management toolsExperience providing remote support using virtual desktop toolsA minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.Knowledge of Microsoft server OS and Network Devices

JOB TITLE:Technical Specialist – End User Support/ Desktop Support EngineerJOB PURPOSE:To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.QUALIFICATION:Bachelor’s degree with knowledge of ITCERTIFICATIONS:Mandatory knowledge of Microsoft products and ITIL ProcessesEXPERIENCE:2-3 YearsREPORTING TO:TBDRESPONSIBILITIES (INCLUDES ALL TASKS):Excellent communications skills in English & ArabicTroubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.Install, configure, and maintain operating systems (Windows, macOS).Deploy and support software applications (e.g., productivity suites, antivirus, security tools).Provide technical assistance with printers, scanners, and other peripherals.Troubleshoot network connectivity issues, including wireless and wired connections.Configure network settings and troubleshoot VPN connections.User Account Management - Create, modify, and delete user accounts. Manage user permissions and access rights.Provide remote technical support using tools like TeamViewer or Remote Desktop.Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.Proactively look at root causes for repeated incidents.Track and manage IT assets, including computers, peripherals, and software licenses.Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.Provide management reports (Statistics, Trend analysis, Corrective Action)Perform remote software distribution.Improve skills in line with the new technology roll outs in the IT DepartmentGathers user requirements fully, analyzes them and makes recommendations.Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately. Perform other duties and responsibilities related to the job and as assigned by line Manager. TECHNICAL SKILLS /COMPETENCIES:MANDATORYOPTIONALITIL certification (Foundation level or higher).Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).Experience with remote support tools (e.g., TeamViewer, Remote Desktop).Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).Experience with Active Directory, Exchange, and Office 365.The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.The role may involve working outside of regular business hours to support critical systems.A strong commitment to continuous learning and professional development is essential.SOFT SKILLS:MANDATORYOPTIONALAbility to explain technical concepts in a clear and understandable manner to non-technical users.Effective listening skills to accurately understand user problems and concerns.Patience and empathy to deal with frustrated or anxious users.Ability to build rapport and trust with end-users.Ability to work effectively as part of a team, collaborating with other IT professionals.Willingness to share knowledge and assist colleagues.Ability to adapt to changing priorities and work environments.Openness to learning new technologies and processes

JOB TITLE:Sr. Technical Specialist - Network and Network Security Engineer (Dubai)JOB PURPOSE:We are seeking a highly skilled Network and Network Security Engineer with extensive hands-on experience in implementing, configuring, integrating, and supporting network and security technologies. The ideal candidate will be responsible for maintaining a secure and resilient network infrastructure while ensuring high availability and performance across various platforms.QUALIFICATION:Engineering Degree (Computers / Electronics)CERTIFICATIONS:Cisco CCNP / CCIEPalo Alto PCNSEF5 Certified AdministratorFortinet NSE CertificationITIL FoundationEXPERIENCE:6 YearsRESPONSIBILITIES (INCLUDES ALL TASKS):We are seeking a highly skilled Network and Network Security Engineer with extensive hands-on experience in implementing, configuring, integrating, and supporting network and security technologies. The ideal candidate will be responsible for maintaining a secure and resilient network infrastructure while ensuring high availability and performance across various platforms.Key Responsibilities:Implement, configure, integrate, and support network and security solutions across multiple technologies.Manage and maintain F5 Load Balancers, Palo Alto, Aruba ClearPass, Fortinet, Cisco ASA, Cisco ISE, Cisco Firepower (Mandatory).Configure and troubleshoot Cisco Nexus, Catalyst, Aruba, and D-Link routers and switch platforms with a strong understanding of IOS.Provide expertise in WAN connectivity, transport types, and network protocols.Troubleshoot and configure IPsec and SSL VPNs.Deploy and manage wireless technologies for environments with over 500 users.Configure and manage Juniper switches and networking environments.Identify security threats and develop appropriate protection measures.Perform Vulnerability Assessments and ensure compliance with security standards.Conduct Endpoint security management, Privileged Access Management (PAM), and Forcepoint DLP administration.Review system changes for security implications and recommend improvements.Collaborate with stakeholders at Operational and Business Levels.Perform Root Cause Analysis (RCA) for all reported network-related incidents.Ensure compliance with ITIL processes and Project Management principles.Maintain DHCP, DNS, and Proxy (IronPort/Forcepoint) configurations.Work under pressure in a fast-paced environment while multi-tasking efficiently.Demonstrate excellent problem-solving skills and attention to detail.Provide 24/7 network and security support as required.TECHNICAL SKILLS /COMPETENCIES:MANDATORY Mandatory experience with F5 Load Balancers, Palo Alto, Aruba ClearPass, Fortinet, Cisco ASA, Cisco ISE, Cisco Firepower.Extensive knowledge of Cisco networking and strong hands-on experience with routers, switches, and security appliances.Familiarity with network monitoring tools and best security practices.Strong understanding of network infrastructure, design, and troubleshooting.Excellent communication skills in English (both verbal and written).Ability to work efficiently in a team-oriented environment with high self-motivation.Customer-focused mindset with strong delivery service ethics.Willingness to work in a 24/7 support window.

· Excellent communications skills in English & Arabic· Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).· Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.· Install, configure, and maintain operating systems (Windows, macOS).· Deploy and support software applications (e.g., productivity suites, antivirus, security tools).· Provide technical assistance with printers, scanners, and other peripherals.· Troubleshoot network connectivity issues, including wireless and wired connections.· Configure network settings and troubleshoot VPN connections.· User Account Management - Create, modify, and delete user accounts.· Manage user permissions and access rights.· Provide remote technical support using tools like TeamViewer or Remote Desktop.· Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.· Proactively look at root causes for repeated incidents.· Track and manage IT assets, including computers, peripherals, and software licenses.· Create and maintain technical documentation, KBs for troubleshooting procedures and user guides.· Provide management reports (Statistics, Trend analysis, Corrective Action)· Perform remote software distribution.· Improve skills in line with the new technology roll outs in the IT Department· Gathers user requirements fully, analyzes them and makes recommendations.· Identifies misuse and misappropriation of IT assets and report violations to IT Management immediately. Perform other duties and responsibilities related to the job and as assigned by line Manager.TECHNICAL SKILLS /COMPETENCIES:MANDATORYOPTIONAL· ITIL certification (Foundation level or higher).· Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).· Experience with remote support tools (e.g., TeamViewer, Remote Desktop).· Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).· Experience with Active Directory, Exchange, and Office 365.· The IT Service Desk Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.· The role may involve working outside of regular business hours to support critical systems.· A strong commitment to continuous learning and professional development is essential.SOFT SKILLS:MANDATORYOPTIONAL· Ability to explain technical concepts in a clear and understandable manner to non-technical users.· Effective listening skills to accurately understand user problems and concerns.· Patience and empathy to deal with frustrated or anxious users.· Ability to build rapport and trust with end-users.· Ability to work effectively as part of a team, collaborating with other IT professionals.· Willingness to share knowledge and assist colleagues.· Ability to adapt to changing priorities and work environments.· Openness to learning new technologies and processes

Technical -Must have - Good Architectural understanding and Experience in managing large enterprise IT Infrastructure & Datacenters.Must have - Experience in IT Infrastructure Managed Services environment as a Senior Technical Manager. Team size of 50+ (Engineers, leads and Managers).Must have - Hands on experience in managing 24x7x365 Operations. Act as MIM during Critical Incidents, Major Change, etc.Must have - Experience in planning and Executing Full Site to Site DR.Must have - Strong domain knowledge in Compute (Windows & Linux), Virtualization (VMware), Commvault Backup, Infrastructure Tools/Applications.Good to have - Domain knowledge in Cyber Security and SOC.

Total 2+ years of experience in Monitoring and L1 level knowledge in any IT infrastructure domain

· Demand Generation: Responsible for collaborating with sales and marketing to create opportunities through proactive pitching of Digital offerings and solutions/use cases.Large Opportunity Management: Responsible for managing client RFI/RFP's, bid coordination, qualification, technical discussions, design right-fit solutions, and develop compelling technical solutions, proposals and presentations.Presentation skills: The person should have good consultative and storytelling skills while making and pitching their presentations, demo’s and POC’s to clients.Business Requirement Understanding & Proposal writing: The presales consultant should detail the requirements in the form of high level Scope of Work (SoW) documents for delivery estimations and proposal scope definition.Technology Knowledge: Build solutions leveraging application development, BPM, AI, and relevant technologies based on client requirements. The person should also understand and validate solution architecture and collaborate with delivery teams on estimations.Delivery Acumen: Should have a services mindset to work with delivery on planning large-scale programs at a presales stage. The person should have a good understanding of agile and waterfall delivery planning to position the appropriate delivery model with clients.· Domain Knowledge: Be a consultant to customers to drive future growth prospects by continuously improving knowledge of their industry domains, such as Government services, Healthcare, Utilities, or Financial services.Client networking: Establish yourself as a go-to digital transformation consultant with clients with face-to-face relationship development and consultative approach of relating solutions to business outcomes.Partner Management: Manage relationships with OEM partners, attain presales certifications, and negotiate pricing for commercial deal structuring.Collaborative and Persuasive: The person should have strong collaboration skills to work effectively with sales, delivery, partners, and clients.Prior experience with software development is a must. BPM and low code technologies would be an added advantage.Brand building: Routinely write case studies and articles for digital marketing and branding as a thought leader.

To Manage Dynamics 365 finance and operationsDemonstrable experience and capability in the delivery of projects requiring the creation of large project teams with multiple elements on a cross discipline and/or multi supplier basis.Expert understanding of concepts, procedures and application of project management and an extensive knowledge in other subjects or disciplines, which are relevant to the content of the project.Ability to work with shared resources and off shore teamsBrings this knowledge to bear to ensure reuse and best practice across projects.Plans, manages, and delivers the larger and more complex long-term projects that will significantly affect the client organization, and which will deliver strategic benefits to client and/or stakeholders.Evaluates situations using multiple sources of information. Solution will typically require some new planning and resource elements, potentially generating bespoke adaptations.Projects will typically involve a significant element of risk to the business and/or external clients and require the ability to use and adapt recognized project management methods and processes, depending on the elements of the risk profile and governance needs.Delivers projects to contracted service levels and within defined financial targets whilst maintaining and developing customer satisfaction.Is recognized as the key supplier in delivery of a client critical or internal medium/long term business benefit.Must have proven ability to apply relationship management skills in medium terms and to be able to build and own client and stakeholder relationships at executive levels during and beyond the project duration.Ability to channel resources effectively internally developing best delivery practice or ability to identify the change impact on the organization, identify stakeholders and manage relationships, risk and engagement to deliver the project’s outcomes successfully.Seeks innovative ways to expand the business scope of projects and to manage the cost base.

As a Sales Head for KSA, the incumbent will be responsible for leading and driving the sales strategy, achieving revenue targets, and managing client relationships in the Kingdom of Saudi Arabia. This role requires a deep understanding of the regional market, the ability to engage with senior stakeholders, and strong leadership skills. The Sales Head will work closely with other departments such as marketing, pre-sales, and services to ensure a seamless customer experience and drive business growth.Growth Strategy & Planning•Responsible for bringing new business / managing current business in KSA by implementing effective and innovative Sales Strategies and successfully managing the sales process from beginning to end•Create a roadmap for each area of business like Digital e-services and Microsoft Business Applications, Security, Cloud, Managed Services and Enterprise Asset management•Be responsible for aggressive growth in KSA for above mentioned areas of business•Plan Vertical business growth plan by—Healthcare Regulators, Municipalities, Smart Cities, Utilities, BFSI, Enterprise•Planning along with OEMsBranding•Be the face of Intertec for all external affairs in KSA. Participate in various corporate activities like press notes; advertising campaigns; training programs as a faculty; external seminars/conferences as a speaker; as a part of the group for planning & implementing Users’ Forums, etc,.Customer Relationships•Develop the network with the CXOs and CIOs in KSA•Responsible for ongoing Customer satisfaction and management of Customer relationship-- (expectations, communications, negotiations, escalation, feedback, etc), specially with relationships with key client stakeholders and their Business executives•OEM relationship managementMarket Insights•Develop market intelligence aligning to the Business Vertical strategyTeam Management•Manage the local team and ensure their performance to plan

Worked on Outbound/Inbound Communications related activities such as Bill Completion, Bill Segment Freeze etc and multiple Real time Integration with CC&B.Design, prepare and execute test cases related to billing as part of CC&B process.Actively participate on client calls. Provide solutions for client requests.Worked on UI maps, Scripts, Zones, BS and BO, Portals, base JSP and SSRS reports.Worked on UAT activities and Handling production issues and routing to concern developers.Worked on configuring of Extendable Lookups, MasterConfiguration, Plug-in driven Batches etc.Developed on existing Complex Case Types and worked on their process flow.On-site Visit for Client Integration and Functional requirement gathering and presentation of POC demo.Prepared UTP, Technical design preparation (TDD) and Codereview documents.

To Manage Dynamics 365 finance and operations.EXPERIENCE:10 – 14 YearsDemonstrable experience and capability in the delivery of projects requiring the creation of large project teams with multiple elements on a cross discipline and/or multi supplier basis.Expert understanding of concepts, procedures and application of project management and an extensive knowledge in other subjects or disciplines, which are relevant to the content of the project.Ability to work with shared resources and off shore teamsBrings this knowledge to bear to ensure reuse and best practice across projects.Plans, manages, and delivers the larger and more complex long-term projects that will significantly affect the client organization, and which will deliver strategic benefits to client and/or stakeholders.Evaluates situations using multiple sources of information. Solution will typically require some new planning and resource elements, potentially generating bespoke adaptations.Projects will typically involve a significant element of risk to the business and/or external clients and require the ability to use and adapt recognized project management methods and processes, depending on the elements of the risk profile and governance needs.Delivers projects to contracted service levels and within defined financial targets whilst maintaining and developing customer satisfaction.Is recognized as the key supplier in delivery of a client critical or internal medium/long term business benefit.Must have proven ability to apply relationship management skills in medium terms and to be able to build and own client and stakeholder relationships at executive levels during and beyond the project duration.Ability to channel resources effectively internally developing best delivery practice or ability to identify the change impact on the organization, identify stakeholders and manage relationships, risk and engagement to deliver the project’s outcomes successfully.Seeks innovative ways to expand the business scope of projects and to manage the cost base.

Collaborate with senior leadership to understand critical and high-impact roles, proactively mapping talent from the external market to meet strategic needs.Oversee the complete recruitment lifecycle, including sourcing, screening, conducting HR assessments, interviewing, and closing candidates for strategic roles.Assess candidates for job alignment, cultural fit, and organizational requirements through structured HR evaluations.Build and maintain a robust talent pipeline for strategic roles, engaging potential candidates, and ensuring diversity and inclusivity in hiring processes.Act as a trusted advisor to hiring managers and leadership teams, providing regular updates, market insights, and strategic hiring guidance.Collaborate with marketing and HR teams to enhance the company’s employer brand through campaigns, events, and targeted outreach efforts.Monitor and analyze key recruitment metrics (e.g., time-to-fill, quality of hire, pipeline health), offering actionable recommendations for continuous improvement.Contribute to talent management initiatives and manage salary administration.

Achieving the allocated targets by a consultative selling approach and ensuring Customer satisfaction.·Understand the business needs of customers/prospects and recommend & present proposals for the technology products, solutions, and services to improve customer operations.·Coordinating with product, marketing, and support teams to ensure revenue and customer satisfaction goals are met.·Build new business cases for software solutions based on identifying appropriate return on investment, defining strategy for a particular area of business, and presenting recommendations for future approaches.Create new customers in UAE from the corporate & government sectors.Previous experience in working with software solutions like applications, BPM, RPA, and e-services.Regular meetings with strategic customers and prospects.Good negotiation skills, self-starter, self-motivated, and high-energy person with a passion for achieving his goals. Should be result-oriented· An account manager focuses on increasing brand awareness, bringing in new customers, and meeting quarterly targets.Good understanding of cost & margin and other relevant financial terms.Having good communication skills.Manage product/service mix, pricing, and margins according to agreed goals and quotas.Present at customer meetings, seminars, trainings, and webinars as requiredMaintain sales certifications as required for product vendors.Individual responsibility for new business and are expected to self-manage; however, you will be part of a growing team of people with the same job title.

Achieving the allocated targets by a consultative selling approach and ensuring Customer satisfaction.·Understand the business needs of customers/prospects and recommend & present proposals for the technology products, solutions, and services to improve customer operations.·Coordinating with product, marketing, and support teams to ensure revenue and customer satisfaction goals are met.·Build new business cases for software solutions based on identifying appropriate return on investment, defining strategy for a particular area of business, and presenting recommendations for future approaches.Create new customers in UAE from the corporate & government sectors.Previous experience in working with software solutions like applications, BPM, RPA, and e-services.Regular meetings with strategic customers and prospects.Good negotiation skills, self-starter, self-motivated, and high-energy person with a passion for achieving his goals. Should be result-oriented· An account manager focuses on increasing brand awareness, bringing in new customers, and meeting quarterly targets.Good understanding of cost & margin and other relevant financial terms.Having good communication skills.Manage product/service mix, pricing, and margins according to agreed goals and quotas.Present at customer meetings, seminars, trainings, and webinars as requiredMaintain sales certifications as required for product vendors.Individual responsibility for new business and are expected to self-manage; however, you will be part of a growing team of people with the same job title.

JOB PURPOSE:Process implementation, governance & improvements at IntertecQUALIFICATION:Graduation or aboveCERTIFICATIONS:ISO 9001:2015 and ISO 20000:2018 Internal auditorEXPERIENCE:5yrsRESPONSIBILITIES (INCLUDES ALL TASKS):· Create, roll-out and manage procedure documents, templates, & checklists.· Manage Quality Management System improvement & updates.· Assist in planning, and executing ISO internal Quality Audits· Manage & deliver Quality related communication, presentations, trainings.· Identify and implement process improvements across departments.· Assist in CSAT surveys and reports.· Periodic reports (KPI, Audit reports, Process improvements)CERTIFICATIONS:ISO 9001: 2015 & ISO 20000:2018 Internal auditorTECHNICAL SKILLS /COMPETENCIES:MANDATORYISO audits, QMS management, Presentation skills, communication skills, MS Office, SharePointOPTIONALMS Project, MS EPM, MS BISOFT SKILLS:MANDATORYPresentation, communication, email,

We are hiring a business analyst to join our business analysis unit. You will work alongside different teams in the company to help in delivering the running projects. Your main tasks will include understanding business objectives, performing data analytics, detailed requirements analysis, documenting requirements, evaluating the right fit solution, guiding the project team on requirements/clarifications, and ensuring the quality of delivery. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

JOB TITLE:Graduate Trainee – Security PresalesJOB PURPOSE:SalesQUALIFICATION:FreshersEXPERIENCE:0-6 monthsRESPONSIBILITIES:Participate in training programs covering fundamental and advanced topics in cybersecurity, sales techniques, and product knowledge.Attend workshops, seminars, and certification courses as part of ongoing professional development.Collaborate with the sales team to understand client requirements and develop tailored cybersecurity solutions.Assist in preparing and delivering technical presentations and product demonstrations to prospective clients.Help design and architect security solutions that meet customer needs and align with industry best practices.Support the creation of detailed technical proposals, including scope of work, bill of materials, and project timelines.Participate in client meetings to gather technical requirements and answer technical questions.Assist in building and maintaining strong relationships with clients and partners.Stay up-to-date with the latest cybersecurity trends, threats, and technologies.Gain in-depth knowledge of Intertec's products and services and how they address various security challenges.Maintain accurate records of client interactions, technical requirements, and solution designs.

JOB TITLE:Client Engagement Manager – UAEJOB PURPOSE:Create opportunities and manage the entire sales cycle for the Managed Services, Hybrid Cloud, Digital, Asset Management, Microsoft Applications, Cyber Security & Infrastructure solutions for Retail and Telecom customers in Dubai and Abu Dhabi.QUALIFICATION:Any Bachelor’s Degree / Master’s degree in Sales and Marketing preferredCERTIFICATIONS:Sales Certification, technology certificationsEXPERIENCE:Industry experience of over 8-12 years in direct solution selling (out of which at least five years sales experience working in UAE with Enterprise & Telecom Customers).REPORTING TO:Director - Client EngagementRESPONSIBILITIES (INCLUDES ALL TASKS):a) Should be able to engage customers on technical solution discussions and proposing value on solutions around Hybrid Cloud, Managed Services, Digital, Microsoft Business Applications, Cyber Security & Infrastructure Solutions.b) Excellent customer and vendor relationship management skills, strong analytical and business planning skills, ability to communicate clearly and efficiently including making presentations and negotiating with both clients and vendors.c) Uses consultative solution selling and business development skills at the CXO level to align the client's business needs with the company's solutions.d) Manage & farm large Retail and Telecom Accounts (Strategic Account Management). Lead & grow the Vertical vision for Intertec Systems.e) Capability to make solution presentations to customers with impact.f) Effectively communicate and collaborate with respective Practice, Presale & Project Manager concerned on miscellaneous issues covering pre-sales and post-sales issues till a project is signed off by the customer.g) Attending Tech seminars and exhibitions to enhance product knowledge and updating on the new range of solutions announced.h) Should be able to recognize the client's business needs, interpret them, and produce/prepare appropriate proposals.i) Follow up outstanding receivables from customers.j) Meet monthly/Quarterly and Annual gross margin targets and revenue targets.

JOB TITLE:Business AnalystJOB PURPOSE:We are hiring a business analyst to join our business analysis unit. You will work alongside different teams in the company to help in delivering the running projects. Your main tasks will include understanding business objectives, performing data analytics, detailed requirements analysis, documenting requirements, evaluating the right fit solution, guiding the project team on requirements/clarifications, and ensuring the quality of delivery. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.QUALIFICATION:B.E. / B. Tech / MCA / MCSCERTIFICATIONS:Professional Business Analyst, Data AnalyticsEXPERIENCE:Overall, 5-7 years of experience in Software Projects. Acted as a business analyst for at least 2 complete data analytics projects. Rich experience in handling multiple IT projects. Possess sound expertise in Agile Software Delivery, gathering software requirements, eliciting requirements from users, developing scope documents, and managing teams.REPORTING TO:Lead Business Analyst