Jobs in Other companies, UAE

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for a Senior Manager- Aviation Account Management to join our Aviation team in our Abu Dhabi Office.Scope: Overall responsibility for the client portfolio for revenue delivery, account management and enhancing and optimizing operational excellence across the assigned customer account portfolio. The individual will be responsible for delivering the targeted revenue and gross contribution, project managing client mobilizations, day-to-day delivery of operations, contribute to the growth of account portfolio as well as manage a team of individuals. There will also be involvement in new business tenders we receive from aviation clients.FinancialDevelop the business growth of the account portfolio, through new business and organic growth, assuming full commercial responsibilityImplicitly understand the commercial aspects of the contracts and monitor the management of the service to ensure delivery within the boundaries of the contracts and adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIsEnsure customer account portfolio are delivering to budgeted targets, revenue, and gross contributions, contributing to the department P&L, accurate reporting for forecasting and revenue is maximizedEnsure the Account Team understand the commercial agreement and manage the service delivery within the timelines and deliverables of the contractEnsure all contracts are always commercially bound and provide clear direction on contract renewals identifying and securing preferred commercial termsWorking closely with the legal and commercial teams be able to provide clear direction on actions throughout the term of contract relating to any breach any actions required to remedyResponsible for management monthly report with operational data to support the review of the financial performance of the contract scorecardCustomerProactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account ManagerManage the key contacts and relationship within your account portfolio, ensure the account is full managed and relationships are developed at every level.Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contactsEnsure all commercials are within the bounds of the contracts and billing accurately reflects all terms and conditionsEffective debtor management across the Account Portfolio ensure risk profiles are fully secured with all clients and decisive actions are taken where necessary to protect the business sample: Respond to queries efficiently within a timely mannerProcessAnalyses trends and metrics to develop and enhance solutions, processes, and programs that address current inefficiencies and creating improved processesMeasuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimizationDeveloping programs and methods that aid in the achievement of measurable improvements in metric results and which avail actionable people management solutions and strategiesResponsible for Management Reporting, the collation of reports for MPR and Control RoomsOperational Excellence: Drive a lean culture within the team, focused on operational excellence and business performanceEnsure direct reports are focused on value added activity, working towards achieving the goals on the balanced score cardsTeam Management: Lead, motivate and develop the team members reporting directly to you and influence the positive behaviour of the wider teamInnovationFully understand the bid / quote request documents to become familiar and well versed with the requirements & scope of work. Develop a plan of action around the deadlines to ensure that solutions are completed on time and in line with RFP requirements providing the business maximum chances of winning the projectReviewing the asset list, BOQ; drawings to understand the magnitude of the scope of work along with the scope falling under the specialist service providersPrepare a complete solution strategy/process, including complete lifecycle starting from receiving tenders to successful closeoutWorking with key members of the other business units and the client organization to obtain the information required to compile the proposalsLeading the solutions team to ensure they gather right information including site visit required to develop a site-specific solution with special attention to technology and providing efficient solution to the client. Generate site visit reports which detail the findings during the visit and enumerate any request for information to be submitted to the client

The RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE. The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy. This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.The unit will also focus on cross selling of other retail banking products when required to increase sales of other bank’s products thus positively affecting the overall sales, revenue and profitability.· Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.· Cross selling of other bank products when required· To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers· To adhere to banks service standards so as to ensure best in class customer service and experience· To follow the laid down policies and procedures of the bank· To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank

Assessing project requirements & researching feasibility.Interpreting & Analysing data.Writing reports & documentationPlanning & supervising the repair of vesselsProviding detail designs using drawing & specialist computer software.

3+ years relevant technical IT experience that includes the following:Hands-on experience in AppDynamics design, deployment and maintenance.Planning, design, Implement, Configure, maintain, report generation, root cause analysis, bottleneck analysis and following up for closure.Good understanding in software operations and development lifecycle.Hands on experience in configuring BT’s, alerts and dashboards as per the business demands.Ensure on time delivery of APM activities.IT Operations and Application Support.Ensure APM standards to be followed across all the key applications.Solid understanding of Operating Systems (Linux/Windows).Any direct experience with development (in any language) helpful.Must understand the interrelationships between the various infrastructure layers O/S, Disk. Network, NAS, SAN.

Accurately input and update data in databases and spreadsheets, ensuring high levels of accuracy to support business operations.Organize and maintain physical and electronic files, implementing efficient filing systems for easy retrieval of information.Assist in the preparation of reports and presentations by compiling data and creating visually appealing formats.Respond to internal and external inquiries regarding data and administrative processes, providing timely and informative responses.Coordinate and schedule meetings, appointments, and travel arrangements, ensuring all logistics are managed effectively.Perform regular audits of data to identify discrepancies and initiate corrective actions promptly to maintain data integrity.Support the onboarding process for new employees by preparing necessary documentation and assisting with training sessions.Utilize office software and tools to streamline workflows, enhancing productivity and collaboration among team members.

Etisalat by e&, a global technology group pioneering new technologies since 1976, is looking for Enterprise Delivery Manager. Driven by a vision to empower people through innovation and digitization, we aim to drive the digital future.Project Manager is responsible to manage end-to-end project life-cycle from inception to the closure of project, in order to deliver high quality IT solutions and ensure coordination within the IT Department and with external service suppliers. Prepare project plan and coordinate with Design and Development heads to allocate the most appropriate resources for project execution.Project Manager should have the skills and capability to identify and assess risks of projects and take corrective and preventative actions on time. He is responsible for preparing various reports to keep the project team and management aware and to support in decision making processes of management. He is responsible all company guidelines, polices procedures are followed and adhered to in project execution and delivery.

Develop and implement quality control procedures for assessing paper properties such as grammage (GSM), moisture content, tensile strength, and color consistency.Ensure that raw materials (e.g., kraft liner, test liner, recycled liner) meet specific quality standards and are consistent across batches.Conduct inspections on finished products, ensuring they meet specifications for strength, durability, and aesthetic quality.Die-Cut Selection and Sizing:Analyze product requirements and customer specifications to determine appropriate die-cuts and ensure that the sizing of each product is correct.Work with the production team to select and verify die-cut dimensions, layouts, and designs, ensuring products meet exact size and shape specifications for packaging.Optimize die-cut designs to minimize waste and increase efficiency, considering material usage and production constraints.Operational Oversight and Process Improvement:Oversee general production processes to ensure they align with quality standards and recommend improvements where necessary.Conduct root cause analysis on production defects and collaborate with production teams to implement corrective actions.Monitor process parameters, track quality metrics, and provide regular reports on quality performance to management.Compliance and Standards:Ensure compliance with industry standards, such as ISO 9001, as well as health, safety, and environmental regulations in the cardboard manufacturing industry.Establish and uphold safety protocols related to quality control processes, including the handling of materials and machinery in production.

We are seeking experienced AutoCAD 2D Draughtsmen for the following disciplines: HVAC, Plumbing, Electrical, Structural, and Architectural, to join our team for ongoing and upcoming projects. The ideal candidates will have at least 5 years of experience in their respective field, strong proficiency in AutoCAD 2D, and an ability to work in a fast-paced, collaborative environment. UAE-based experience is preferred, and immediate joiners will be prioritized.Key Responsibilities:HVAC Draughtsman:Prepare detailed 2D AutoCAD drawings for HVAC systems, including ductwork, ventilation, and piping layouts.Coordinate with engineers to develop technical solutions and ensure compliance with relevant building codes.Produce shop drawings, as-built drawings, and system coordination drawings.Ensure design accuracy and troubleshoot any issues in system layouts.Plumbing Draughtsman:Create 2D AutoCAD drawings for plumbing systems, including water supply, drainage, and waste management systems.Collaborate with the engineering team to ensure system designs meet project specifications and local codes.Prepare detailed schematics and piping diagrams for installation and construction purposes.Ensure drawings are aligned with other trades for system integration and coordination.Electrical Draughtsman:Draft electrical layouts for power, lighting, and low-voltage systems in 2D AutoCAD.Produce single-line diagrams, circuit diagrams, and panel layouts for electrical distribution.Work closely with electrical engineers to ensure designs are aligned with safety standards and project requirements.Assist in preparing as-built drawings, cable tray layouts, and conduit routing diagrams.Structural Draughtsman:Prepare detailed structural drawings, including foundation layouts, beams, columns, and other structural elements.Work closely with structural engineers to draft construction plans and structural details in 2D AutoCAD.Ensure structural drawings comply with local building codes and engineering specifications.Coordinate with other disciplines to resolve any design conflicts.Architectural Draughtsman:Prepare architectural drawings, including floor plans, elevations, sections, and details using AutoCAD.Coordinate with architects and engineers to ensure design accuracy and compliance with building codes.Create detailed layouts for residential, commercial, and industrial projects.Assist with the preparation of construction documents, ensuring all drawings are up-to-date and aligned with the latest design changes.Qualifications & Requirements:Education:Diploma or Degree in Engineering, Architecture, or a related field.Experience:Minimum 5 years of relevant experience in AutoCAD 2D drafting in your specialized field (HVAC, Plumbing, Electrical, Structural, or Architectural).UAE experience is preferred; candidates with prior experience working on construction or MEP projects in the UAE will be prioritized.Skills:Proficient in AutoCAD 2D (experience with other CAD software is a plus).Strong understanding of design, drafting standards, and local regulations.Ability to read, interpret, and create technical drawings.Familiarity with industry-specific codes and standards (UAE-based standards preferred).Good communication and collaboration skills.Other Requirements:Immediate joiners only.Must be able to work independently and as part of a multidisciplinary team.Strong attention to detail and ability to meet project deadlines.

We are looking for a proactive and reliable Field Executive to join our team. The ideal candidate will be responsible for performing payment follow-ups, collecting cheques, and ensuring that outstanding payments are collected on time. The role requires traveling to client locations, building strong relationships with customers, and maintaining accurate records of all payment activities. A valid driving license and the ability to operate a vehicle are essential for this role.Key Responsibilities:Payment Follow-ups:Contact clients and customers for overdue payments via phone calls, emails, or in-person visits.Maintain a detailed record of communication, including dates, amounts, and client responses.Coordinate with the accounts department to track pending payments and ensure timely follow-ups.Cheque Collection:Visit client locations to collect payment cheques as per the agreed terms and schedules.Ensure that cheques collected are accurately recorded and deposited into the company’s bank account.Verify that the cheque details are correct, including payee name, amount, and date.Documentation and Reporting:Keep detailed records of all payments collected, outstanding amounts, and client communications.Prepare daily or weekly reports on collections status and submit them to the supervisor/manager.Ensure all documentation, including receipts and cheques, is handled securely and accurately.Customer Relationship Management:Build and maintain good relationships with clients to facilitate timely payments and resolve any issues related to payments.Provide excellent customer service while ensuring that payment collections are carried out professionally and courteously.Field Visits:Travel to client locations, businesses, or offices within the designated area to follow up on payments and collect cheques.Ensure all travel expenses are tracked and reported according to company policies.Compliance & Security:Adhere to company policies, including security protocols for handling payments and cheques.Ensure all collections are compliant with legal and financial regulations.Skills & Qualifications:Any Graduation, additional certifications in finance or business is a plus.Proven experience in payment collection, debt recovery, or a similar role.Valid driver’s license with a clean driving record.Strong communication skills, both written and verbal.Good organizational skills and attention to detail.Ability to work independently and manage time effectively.Basic knowledge of MS Office (Word, Excel, etc.) and email communication.A reliable vehicle for travel (if applicable).Key Personal Attributes:Professional and polite demeanor.Strong problem-solving abilities.Self-motivated and target-driven.Ability to handle sensitive financial information with confidentiality.Adaptability to changing schedules and client needs.Working Conditions:The role involves regular field visits, so the candidate must be willing to travel within UAEFlexible working hours may be required depending on client availability and payment schedules.

1) Carrying out detail designing of instrument and Electrical (MCC) control systems, associated, and not limited to design documents (D&ID, I/O List, instrumentation and control wiring diagram, Instrument Data Sheets, Material Data Sheets, SLD, Load List, MCC design. 2) Review of Instrument and control equipment specifications, vendor drawings and equipment including design calculations. 3) Ensure all Electrical and Instrumentation documentation is fully coordinated with mechanical discipline before they are formally submitted to client. 4) Act as a multidiscipline coordinator between electrical and instrumentation and mechanical team. 5) Development and maintenance of Instrumentation and control design/engineering documents. 6) Detail design and checks of hook up drawings, UCP, panel drawings, functional design specifications, control, philosophies, I/O list, ducting and instrumentation diagrams, instrument list, HMI screens, control systems. 7) Participation in design reviews, HAZOP, and other safety studies and contribute to the design to ensure design complies with all HSE standards. 8) Production of hook up drawings, system architecture drawing and review and approval of vendor system packages. 9) Review or provide support to multi-discipline reviews of Vendor engineering work to provide technical assurance, confirm adequacy of design and ensure compliance with Contract requirements. 10) Provide technical support for equipment selection and design as required. 11) Ensure proper and accurate documentation is provided and maintained through life cycle of the project. 12) Carry out operability, maintainability and constructability reviews and assess requirement design. 13) Coordinate design and liaise with client on matters relating to the design of control and communication systems, general arrangement drawing, data sheet and control and instrumentation equipment/systems. 14) Participate in instrumentation and control co-ordination meetings to resolve technical matters with client and internal multi-discipline engineering teams. 15) Coordinate instrumentation and control works associated with 3D Modelling and resolve interface issues with other disciplines. Smart plant (SPI/SPEL/SPPID) knowledge to coordinate with engineers to prepare required documentation required. 16) Prepare cost estimates, budgets, and scope of works. 17) Project management skill for planning to meet the delivery deadlines. 18) Attending technical review meetings internal and external meetings. 19) Any other tasks that may be requested by the line manager from time to time

·· Relevant sales/business development experience of minimum 5 to 8 yearsDevelop and execute strategic business plans targeting Chinese-speaking markets to drive revenue growth.Identify and forge partnerships with key stakeholders and clients in China, leveraging cultural nuances for successful negotiations.Conduct market research to analyze trends, customer needs, and competitive landscape specific to the Chinese market.Collaborate with cross-functional teams to tailor products and marketing strategies that resonate with Chinese consumers.Utilize strong communication skills to present business proposals and conduct persuasive pitches in Mandarin.Monitor performance metrics and sales forecasts, adjusting strategies as necessary to meet or exceed targets.Attend industry events and conferences in China to network and identify potential business opportunities.Provide insights on regulatory and compliance issues affecting business operations in the Chinese market.Create detailed reports and presentations for senior management on market opportunities and performance.Foster relationships with existing clients to ensure satisfaction and explore further business opportunities.Preferably from a reputable financial services, banking or marketing/sales background.

Formulate and execute product roadmap for the card suite, including but not limited to Travel Card, Prepaid Card, WPS Salary Card, and Gift Cards. Develop comprehensive product specifications for new product innovations and strategic partnerships, aligning with the overarching product roadmap.Execute comprehensive market research and competitive analysis to identify consumer demand, conduct product gap assessments, and drive product optimization to elevate customer experience.Partner with cross-functional stakeholders to define product features, and specifications, ensuring strict adherence to regulatory and compliance standards.Translate high-level product strategy into exhaustive product specifications, leading the end-to-end product lifecycle including design, development, QA, and deployment.Define, monitor, and report on KPIs to measure product performance and success metrics.Analyze key revenue and cost drivers to sustain a competitive edge in product offerings.Formulate product pricing models and positioning frameworks in collaboration with marketing, along with crafting go-to-market strategies and execution plans. Identify and cultivate partnerships with external entities to diversify the product portfolio and drive business growth.Assist in business plan formulation, creation of management presentations, and collaborate with sales teams to drive revenue objectives.Act as the primary point of contact for all internal and external stakeholders, ensuring seamless communication and alignment.

We seek skilled Emirati nationals to join our team across various departments, including Administration, Accounts, Engineering, and Installation & Service. If you’re interested in advancing your career with a company that values Emirati talent, we encourage you to apply!Available Positions:· Administration: Support office operations, assist in coordination, and ensure smooth day-to-day activities.· Accounts: Handle invoicing, record-keeping, and financial documentation with accuracy and attention to detail.· Engineering: Participate in project planning, technical analysis, and design.· Installation & Service:Work on installation and maintenance projects, providing high-quality service to our clients.

Greet and welcome guests in a friendly and professional manner.Park and retrieve guests' vehicles responsibly and efficiently.Maintain a clean and organized parking area.Handle cash transactions accurately and provide guests with appropriate receipts.Assist guests with loading and unloading luggage or other items from their vehicles.Provide directions and recommendations to guests regarding the venue or local area.Ensure the security and safety of guests' vehicles at all times.Communicate effectively with guests and colleagues to provide excellent customer service.Adhere to all traffic regulations and parking policies.

Develop, implement, and manage health, safety, and environmental (HSE) policies and procedures in line with regulatory requirements and company standards.Conduct HSE risk assessments and safety audits for fabrication and servicing operations, ensuring a safe working environment for all employees.Provide guidance and support during refinery shutdown projects, particularly those involving high-risk activities.Manage and supervise HSE protocols during heavy fabrication processes and refinery shutdowns to ensure adherence to industry best practices.Coordinate HSE-related training sessions for staff, focusing on safe working practices in heavy fabrication and servicing, hydrojetting, and refinery maintenance.Liaise with clients, contractors, and regulatory authorities to ensure compliance with local laws and safety regulations, including ADNOC’s HSE standards.Develop and oversee the emergency response plan, ensuring all staff is prepared for potential emergencies.

Responsible for the procurement of electrical equipment, including transformers, motors, distribution equipment, control cabinets, and cables, ensuring compliance with project specifications, budget, and schedule requirementsPrepare and manage tender documents, technical specifications, supplier evaluations, and contract negotiations for electrical equipment, ensuring all procurement activities align with company standards and industry regulations.Conduct market research to analyze suppliers’ technical and commercial capabilities, optimize the supply chain, and reduce procurement costs. Coordinate with project teams and suppliers to track manufacturing progress, quality inspections, testing, and delivery of equipment, ensuring they meet engineering requirements. Participate in supplier qualification assessments and regularly evaluate supplier performance, including quality, service, delivery, and reliability.Manage procurement documentation and records, ensuring data accuracy and traceability, and prepare reports for internal reviews.

Responsible for procurement of materials, equipment, and services for pipeline and piping systems, ensuring compliance with project technical specifications and budget requirements.Establish and maintain strong relationships with suppliers and subcontractors, coordinating schedule, quality, and delivery in the procurement process.Conduct market research to analyze suppliers’ technical and commercial capabilities, optimize supply chain, and reduce procurement costs.Prepare and manage tender documents, technical specifications, bid evaluations, and contract negotiations, ensuring all procurement activities comply with legal, regulatory, and company standards.Participate in supplier qualification processes, evaluating and managing supplier performance, including quality, service, delivery, and reliability.Collaborate with project teams and other departments to ensure procured materials meet engineering and construction requirements.Manage and maintain procurement records, ensuring accuracy and traceability of all procurement data.

Responsible for procurement of instrumentation and control equipment, including field instruments, control systems, and automation devices, ensuring compliance with project technical requirements, budget, and delivery schedule.Prepare and manage tender documents, technical specifications, supplier evaluations, and contract negotiations for instrumentation equipment, ensuring compliance with company quality standards.Establish and maintain relationships with suppliers and subcontractors, monitor product quality, delivery timelines, and services during the procurement process, and resolve issues that may arise.Participate in supplier qualification assessments and periodically evaluate suppliers’ technical and commercial capabilities to optimize the supply chain.Collaborate with project and engineering teams to ensure procured instrumentation equipment meets design and construction requirements.Manage and maintain procurement documentation and records to ensure data accuracy and traceability.

· Preparing tea & coffee for staffs & visitors · Arrange room for meeting (seating/refreshment) · Take charge and arrange kitchen supplies for the assigned location in regular basis · To regularly check the cleanliness of the visitors’ lounge (removing used cups and tidying the place as and when required) · Maintain the cleanliness of pantries · To deliver and pick up mail, messages, documents, packages and other items within the offices as and when required · Cleaning of all accessories like boiler, dish rack, utensils, crockeries, trays, etc · Remove and dispose of all food items in staff and pantry refrigerators on weekly basis · Cleaning of refrigerators & microwaves · General cleaning of pantries · Make sure the office premise is clean

Are you a motivated and detail-oriented professional with experience in sales coordination and lead qualification within the business setup sector? We’re looking for someone like you to join our dynamic team!If you’re passionate about supporting sales teams, nurturing leads, and streamlining processes, we’d love to hear from you!Conduct thorough research to identify potential leads and gather relevant information to qualify them effectively.Utilize CRM software to track interactions with leads, ensuring timely follow-up and accurate data management.Collaborate closely with the sales team to understand their needs and provide qualified leads to boost their efforts.Prepare detailed reports and presentations on lead generation activities and outcomes to inform strategic decision-making.Engage with leads through various communication channels to assess their needs and determine their fit with our offerings.Organize and prioritize leads based on their potential value and readiness to engage with the sales team.

Job descriptionRole Overview: We are looking for a dynamic and visionary Business Development Manager managing sales teams, formulating growth strategies, and establishing strong client relationships within the interior design and fit-out sector. This role will focus on expanding our market presence, leading the sales process, and nurturing a high-performing team to achieve ambitious revenue targets with a proven track record of achieving consistent revenue goals.Responsibilities:• Lead the business development and sales strategy to drive revenue growth.• Develop and implement strategic plans, sales initiatives, and expansion strategies aligned with company objectives.• Manage and mentor a team of sales professionals, providing guidance, training, and support to achieve individual and team targets.• Identify new business opportunities, establish relationships with key stakeholders, and foster strategic partnerships.• Oversee the entire sales process, from lead generation to contract negotiation, ensuring seamless project handover to the operations team.• Analyze market trends, competitor activities, and industry developments to identify opportunities for growth and market penetration.• Collaborate with senior management to set KPIs, forecast sales projections, and present regular performance reports.Requirements:• Bachelor's degree in Business Administration, Marketing, or a related field. MBA or relevant advanced degree preferred.• Proven track record of successfully driving sales in the interior design and fit-out industry, with experience achieving revenue targets.• Extensive experience in leading and managing high-performing sales teams, fostering a collaborative and results-driven culture.• Strong network and relationships within the market, with a deep understanding of industry trends and client needs.• Strategic thinker with exceptional negotiation, presentation, and leadership skills.• Proficiency in CRM software, sales analytics, and MS Office suite.

We are seeking a diligent and organized Accountant to join our team. The ideal candidate will play a key role in supporting our accounting operations,ensuring accuracy and efficiency in our invoicing and documentation processes.Responsibilities:Manage invoicing tasks, including scanning and attaching invoices in the ERP system.Coordinate the submission of invoices to clients via courier, drivers, or online portals.Post Non-Stock and stock items in the ERP.Prepare and verify employee time sheets for payroll.Manage accounts payable / accounts receivables activitiesPrepare journal entries for various transactions (e.g., sales, purchases, expenses).Reconcile general ledger accounts, Investigate and resolve discrepancies.Participate in the month-end and year-end closing processes.Being adaptable to additional tasks assigned by the department head, as responsibilities may change based on departmental needs and priorities

Develop and draft clear, concise, and comprehensive job descriptions for new and existing roles within the company.Collaborate with managers and department heads to gather detailed information about job duties, responsibilities, and required qualifications.Conduct job analysis and research to ensure job descriptions are compliant with industry standards and legal requirements.Provide guidance and support to managers on best practices for job documentation and analysis.Ensure all job descriptions align with company goals, values, and strategic plans.

To identify and source retail business opportunities and achieve assigned retail sales targets of Company products from existing and new customers through managing customer relationships and expectations to meet Company growth objectives and targetsPlanning· Develop effective plans to manage customer relationships, anticipate customer needs and provide tailored solutions to position Company as their financial partner of choice.· Prepare a call and visit schedule in consultation with the Manager – Direct Sales for selective list of prospects to be targeted.Business Development· Build good relationships with potential customers and subsequently develop these into successful, ongoing business relationships to add to Company portfolio of satisfied customers.· Achieve the retail product targets assigned by the Manager – Direct Sales by managing customer relationships and expectations within the Company policies and guidelines· Identify and exploit cross-selling opportunities that embed Company and its products with the customer.· Resolve retail customer complaints quickly and effectively ensuring customer satisfaction while complying with the Company policies and guidelines.· Review all the retail applications before submitting them to Credit Department.· Follow up on retail leads from Company Branches, Outlets and Call Centre through customer calls and visits to obtain a better understanding of the customer’s financial needs, check eligibility, provide the required information, and close the sale.· Continuously follow up all existing and still open customer enquiries to ensure every retail finance opportunity is converted to a long-term customer partnership.· Submit all customer leads and enquiries and ongoing progress to the Sales Coordinator team for MIS update and processing successful applications.Marketing· Give feedback on the impact and cost-effectiveness of Retail promotional materials and marketing activities and suggest improvements as appropriate.· Support Company marketing efforts to evaluate, develop, launch and promote new Islamic products and services.· Keep abreast of developments in the local retail banking and financial environment to spot business opportunities.Coordination· Maintain contact with Company Branches, Outlets and Call Centre to follow up on retail leads and opportunities.· Follow up with the departments concerned for any pending or outstanding tasks, analysis or approvals to ensure successful closure of the business opportunity and meeting customer expectations.

We are looking for an Operations Manager with strong business acumen to lead our operations and drive organizational growth. The ideal candidate will be responsible for optimizing processes, enhancing efficiency, and fostering a culture of continuous improvement.Key Responsibilities:Oversee daily operations to ensure efficiency and effectiveness across all departments.Develop and implement operational strategies that align with organizational goals.Analyze performance metrics and identify areas for improvement.Collaborate with cross-functional teams to drive project initiatives and business growth.Manage budgets and resource allocation to maximize productivity.Lead and mentor the operations team, promoting a positive and results-oriented culture.Stay informed about industry trends and best practices to maintain competitive advantage.