Jobs in Travel companies, UAE

Safe Transportation:Provide safe, reliable, and timely transportation to clients.Ensure the vehicle is driven in accordance with all traffic laws and regulations.Plan routes efficiently, considering traffic and weather conditions to guarantee punctual arrival.Customer Service: Deliver exceptional customer service to all clients.Assist clients with luggage and other belongings.Ensure a comfortable and pleasant experience for passengers, addressing any special requests or needs.Vehicle Maintenance:Perform routine checks and maintenance on the vehicle to ensure it is in excellent working condition.Keep the vehicle clean and presentable at all times.Report any mechanical issues or damages to the appropriate department promptly.Record Keeping: Maintain accurate records of trips, including mileage, fuel consumption, and any incidents or delays.Complete any necessary paperwork related to the job.Adherence to Protocols:Follow company protocols and procedures strictly.Uphold the highest standards of confidentiality and professionalism.Attend any required training sessions and stay updated on best practices and company policies.Flexibility:Be available for a variety of shifts, including evenings, weekends, and holidays.Adapt to last-minute changes in schedules or routes as needed.

Main duties will include:-Carry out routine servicing, call outs and minor repairs, within a service route area, on all types of electrical and hydraulic goods, passenger and service lifts.To complete maintenance schedules in accordance with agreed Service ContractsComplete worksheets using company and customer systems.Participate in an out of hours on-call Rota.Conform to and utilize best practice within Health and Safety at all timesPerson Specification

Advise clients on holiday destinations, accommodations, and activities.Develop customized holiday itineraries based on clients' preferences and budget.Make travel arrangements including flights, accommodation, and transportation.Provide detailed information about local attractions, cultural activities, and dining options.Assist clients with visa applications, travel insurance, and other necessary documentation.Handle client inquiries and resolve any issues or complaints promptly and professionally.Stay updated on the latest travel trends, destination information, and industry regulations.Collaborate with suppliers and vendors to negotiate the best rates and secure exclusive deals for clients.Maintain accurate records of bookings, payments, and client interactions.Continuously strive to exceed client expectations and deliver exceptional customer service.

ü Ensure exclusive delivery of travel services to the assigned corporate clients.ü Attend clients calls/emails as per the Service Level Agreement and company standards to ensure on time response for each request.ü Follow up with clients to understand if the quotation meets the client’s expectation and explain or negotiate to convert leads into deals.ü After client confirmation, send the final proposal on time and in proper format.ü Initiate ticket bookings as per the travel requirements of the corporate clients in line with the Nirvana policies and the rules of Airlines & other suppliersü Coordinate with holidays department if the requirement is for visa, hotel, or any other leisure related services.ü Attending complaints and suggestions liaising with respective departments Quality / Sales etc & responsible to maintain brand image.ü In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay.ü Recheck before the travel date and ensure that the required services of customers are arranged properly.ü Develop and maintain professional relationship with customers.ü Develop and maintain professional relationship with different airlines in ethical manner.ü Take feedback from the corporate clients, individuals or groups, about the services offered.ü Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.Airline Reservations:ü Monitor all airlines bookings and take action on all reservations received from corporate and walk in Passengers. Pre & Post Flight checks (Queues) and handling ticket issuance as per the process by respective airlines.Preferred Suppliers Focus:ü Refer and follow Nirvana Travel Preferred airlines program including specific corporate deals for customers based on contracts, always obtain, and ensure updated information of all product knowledge on a regular basis through the reporting lines and internal meetings.Fare Quotations:ü Ensuring Accurate fare quotes as per respective GDS / Airlines procedures including all the services booked from suppliers and strictly follow accounting procedures including methods of minimizing debit advice.ü Ensure optimum utilization of all available resources, office discipline and adherence to company policies, procedures, integrity, and work ethics are always maintained.Document Reporting:ü Liaise and adhere to company standard process while reporting of documents and Liaise with Accounts Dept.ü Make regular follow up to ensure that the LPO is received by the staff within a maximum of three days of the sale to close the sales file.ü In case of credit sale, attach all required documents (LPO, E-Mail, Official Letter, etc…) as proof for the sale.ü Prepare sales report with all relevant documents including agent coupon and send them to account department (cashier) on daily basis before 11 am of the next day.

- Assist clients in planning and booking their travel arrangements, including flights, accommodations, and tours.- Provide visa assistance for various destinations, including the USA, Canada, Australia, New Zealand, Europe, Japan, and Morocco.- Handle customer inquiries and provide exceptional customer service.- Stay updated with the latest travel trends, destinations, and regulations.- Manage reservations and bookings using our travel software.- Ensure all travel arrangements comply with the client’s preferences and budget.