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Senior Client Servicing Executive
Administrative Support:1. Assist with the daily administrative functions related to insurance documentation and client servicing.2. Manage client databases, ensuring all records are up-to-date and compliant with internal and regulatory standards.3. Prepare and process application forms.4. Coordinate with internal departments for new application, renewal and servicing needs.5. Coordinate with the client to arrange for medical checks as and when needed during new application process.6. Support the Manager in providing timely update and management report on business and pipeline.High-Value Client Servicing:Work in conjunction with the Manager and back-office servicing team to offer client servicing to high-value clients, providing personalized support and addressing their needs promptly and efficiently.Coordination and Communication:1. Liaise between clients and internal teams (new business, servicing and finance) to ensure seamless communication and timely resolution of issues if any.2. Assist with the coordination of policy renewals, endorsements, and amendments, ensuring all necessary documents are provided on time.3. Draft professional correspondence, reports, and summaries for clients and internal teams.Compliance and Reporting:Ensure that all client interactions and documentation comply with company policies and regulatory requirements.
Posted 9 days ago
Sales Professional - Life Insurance - Abu Dhabi
Your job is to help people remain financially well-prepared for all events in life.You will help them build up savings in a systematic manner for specific goals like University Education of Children, Buying a house, Marriage Expenses, Retirement etc.. You will provide them and their families financial security against the uncertainties in life.Your Functions:Your daily activities will include: Finding out names and contact details of people who could need our services, Doing a preliminary research about them, Reach out to them, Fixing appointments for meetings, Build rapport, Introduce yourself, your company and services to them, Do a thorough fact-find by asking the right questions using a state-of-the-art Digital Adviser Tool, Help them analyze and quantify their goals, Understanding their priorities, risk profile and budget, Capturing the information digitally, Explaining the solution recommended by the Digital Adviser, Helping the client buy Insurance, Savings or Investment products using a consultative sales approach, Providing a life-long after-sales service, Conduct periodical review meetings, Expand the client base continuously by seeking referrals from clients as well as arranging lead generation events, networking and relationship building.
Posted 2 months ago
Individual Medical Officer
Managing individual medical new business and renewal enquiries of direct clients and of the Advisors.Coordinate with Advisors or clients to gather necessary information for policy placement.Ensure all new business submissions are complete, accurate, and meet underwriting guidelines.Getting competitive rates for the clients from different insurance providers.Monitor and track new business submissions to ensure timely processing.Being the point of contact between our Advisors and underwriters and helping them resolve all issues relating to rate negotiations, policy issuance & claims settlement.Timely escalation of issues if any with the reporting manager and insurers for resolution.Regularly keeping abreast of local market developments and acting on them so as to safeguard and enhance the interests of company and our clients.Liaising with the insurance providers regularly for maintaining and enhancing the relationships.
Sales Executive
We are working to build a strong sales team and seek to hire outdoor competitive Insurance Sales employees to develop sales strategies and attract new clients.The insurance advisor will generate leads, meet with clients, complete a financial needs analysis, and present them with customized financial proposals.Duties:Making technical presentations and demonstrating how a product meets client needs.Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs.Negotiating and closing sales by agreeing terms and conditions.Solving client problems.Recording and maintaining client contact data.Offering after-sales support services.Supporting marketing activities by attending trade shows, conferences and other marketing events.
Posted 3 months ago
Officer – Life & Policy Servicing
Responsibilities include but are not restricted to: New business application processing Handling Servicing requests on In-Force policies Transfer of Agency Addition/Change of payor Client personal details update (name change, contact details) Premium overdue reports Renewal notifications Credit decline reports Methods of Payment change/update Premium allocations Premium Change Holidays and Decrease Beneficiary Nominations Transfer of policy ownership Surrender, Partial withdrawals & Maturity Reinstatements Online portal access support Valuations Quotes Handling emails and phone calls related to the aboveLiaise with the providers and follow up on open requests Working with internal teams for AML clearance and new/transferred clients onboarding Supporting team members in day-to-day activities
Posted 4 months ago
Life Insurance Advisor - Abu Dhabi
Your job is to help people remain financially well-prepared for all events in life.You will help them build up savings in a systematic manner for specific goals like University Education of Children, Buying a house, Marriage Expenses, Retirement etc.. You will provide them and their families financial security against the uncertainties in life.Your Functions:Your daily activities will include: Finding out names and contact details of people who could need our services, Doing a preliminary research about them, Reach out to them, Fixing appointments for meetings, Build rapport, Introduce yourself, your company and services to them, Do a thorough fact-find by asking the right questions using a state-of-the-art Digital Adviser Tool, Help them analyze and quantify their goals, Understanding their priorities, risk profile and budget, Capturing the information digitally, Explaining the solution recommended by the Digital Adviser, Helping the client buy Insurance, Savings or Investment products using a consultative sales approach, Providing a life-long after-sales service, Conduct periodical review meetings, Expand the client base continuously by seeking referrals from clients as well as cold-calling, networking and relationship building.
Network Operations Centre Operator
The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.Responsibilities:· Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver)· Proactively monitor backbone network and IT landscape and address issues that may arise.· Troubleshoot network outages and escalate as needed.· Adhere to defined quality guidelines for customer communication.· Review processes and recommend changes to improve the overall effectiveness/efficiencies.· Carry out other work as directed by senior members of the team.· Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.· Update the internal knowledge base with new solutions for support.· Comply with the organization’s conventional guidelines, policies, and processes.· Monitor breaches of service level agreements (SLAs).· Update the departments, teams or third-party providers on events progress.· Aid team members by applying technical knowledge of operations and systems using server, PCs, telephones, and emails.· Diagnose Issues within the IT landscape.· Continuously monitor systems through various tools.· Track all Issues.· Report Incidents.· Generate reports as required.· Maintain internal communication and escalation matrix.· Add monitors to web monitoring tools and network monitoring tools.· Apply system updates to Windows systems utilized by the DCC monitoring solutions.· Update and maintain all internal documents and trackers.· Participate in war rooms for issue resolution.· Join requested meetings.
Posted 5 months ago
Network Operations Centre Lead
· Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.· Primarily deals with users, customers, vendors, engineers, and the whole technical team.· Ensures that the systems and technology used are constantly upgraded to remain relevant.· Constantly update his / her knowledge as the success of a NOC Lead depends on his / her knowledge of the industry and the level of experience in the field.· The NOC Lead must keep upper management informed about what is happening in the organization concerning networking.· Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.· NOC Lead oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.· Responsible for informing Management, partners and peers about network performance and service availability.· Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.· Pursue any other related activities as directed by superiors.· Regular Meetings with Clients.
NOC Service Assurance Lead
The Service Assurance consultant provides assurance to Customers with respect to delivery of Managed Services and the associated deliverables, ensuring delivery to the appropriate standard and quality.To achieve this, this role is responsible for execution of the following activities and associated processes:1. Service Assurance Management2. Quality Assurance3. GovernanceResponsibilities:· Service Assurance Management (as required and assigned)· Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver)· Optimizing and Demonstrating the Value of the Services· Management, Alignment and Reporting of OLAs and SLAs· Taking and Managing feedback for improvements to our Services· Managing Issues and Actions with respect to Delivery, per Client· Service Governance (as required and assigned):· Regular Client-facing Meetings (e.g. Monthly, Quarterly)· Creation and Reporting of Governance Practices, Service Metrics· Managing and tracking of MSS Compliance to appropriate Standards and Regulations (e.g. ISO27001)· Identification of Problems affecting Delivery· Reporting to Customers and Stakeholders· Quality Assurance (as required and assigned):· Ensuring deliver Quality Services (‘how’ we have delivered)· Identifying, tracking and managing issues affecting the Quality-of-Service delivery· Communicating and Co-ordination with internal and external Stakeholders· Act as an Escalation Point for Service Delivery of MSS· Identification,· Evolving, extending and expansion of the Service Delivery and Governance capability
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