Role Overview:The Key Account Manager (KAM) for BFSI (Banking, Financial Services, and Insurance) clients in the Middle East is responsible for managing strategic relationships, driving business growth, and ensuring the successful delivery of services to high-value BFSI clients. The role demands a deep understanding of the BFSI landscape in the Middle East, cultural nuances, and the ability to identify opportunities for growth in alignment with the organization's objectives.Key Responsibilities:1. Client Relationship Management:• Build and maintain strong, trust-based relationships with key decision-makers, including C-level executives, in BFSI organizations across the Middle East.• Serve as the primary point of contact for client interactions, ensuring their needs are met and concerns addressed promptly.• Conduct regular client reviews to understand business challenges and propose tailored solutions.2. Business Growth and Revenue Generation:• Develop and implement account strategies to achieve sales targets and expand market share within assigned BFSI accounts.• Identify upselling and cross-selling opportunities for existing and new offerings.• Drive sales of digital transformation solutions, cloud-based services, and regulatory compliance products tailored to the BFSI sector.3. Industry Expertise and Advisory:• Stay updated on BFSI-specific trends, regional regulatory requirements, and market dynamics in the Middle East.• Provide thought leadership and insights to clients, helping them stay ahead of industry developments.• Represent the company at BFSI-focused forums, conferences, and events to enhance visibility and client engagement.4. Collaboration and Stakeholder Management:• Coordinate with internal teams, including delivery, product development, and operations, to ensure seamless execution of client projects.• Lead cross-functional teams to address complex client requirements and ensure high-quality service delivery.• Foster strong alignment between client expectations and the organization's objectives.5. Risk and Compliance Management:• Monitor account risks, including client satisfaction, project delays, and operational issues, and proactively develop mitigation plans.• Ensure all engagements comply with BFSI-specific regulations and standards in the Middle East, such as Sharia compliance, data protection, and financial reporting requirements.6. Reporting and Analytics:• Track and report key account metrics, including revenue, client satisfaction, and project status, to senior management.• Utilize CRM tools to maintain accurate account records and pipeline visibility.• Prepare and present business reviews and strategic plans for client accounts.