Requirement:1. Operating Systems:• Proficiency in Windows (10, 11) and macOS.• Mobile OS (IOS and Android)• Patching and upgrading OS using tools.2. Hardware Knowledge:• Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.• Basic understanding of hardware replacement and upgrades.3. Networking Basics:• Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.• Setting up and configuring network devices (e.g., routers, access points).4. Software Troubleshooting:• Installing and maintaining applications (e.g., Microsoft Office 365, browsers).• Identifying and resolving software compatibility issues.• Troubleshooting office 365 applications like outlook issues5. Remote Support Tools:• Experience with tools like Quick Assist, Manage Engine products ,MDT, SCCM or Microsoft Remote Desktop6. IT Security:• Basic knowledge of antivirus tools, firewalls, and security best practices.• Awareness of endpoint protection tools like Kaspersky or Intune.• Bitlocker Encryption7. Active Directory & User Management:• Creating, updating, and managing user accounts.• Understanding of group policies and permission settings.• Understanding of a Domain network• Understanding of DHCP8. ITIL Foundations:• Basic understanding of incident, problem, and change management processes.9. Mobile Device Management (MDM):• Managing devices through tools like Intune SOTI , AirWatch or any other platforms.10. Backup and Recovery:• Knowledge of backup tools and restoring data for end users (iPhone ,Laptop,Desktop ,Mac OS)• Data recovery from encrypted device• Replace laptop and mobile with data transferCertifications and Tools1. Certifications:• CompTIA A+ (optional)• Microsoft Certified: Modern Desktop Administrator Associate• ITIL Foundation2. Tools and Systems:• Ticketing systems like ServiceNow, Symphony, or ManageEngine Service Desk Plus• Familiarity with asset management tools.Additional Skills (Advantageous)• Familiarity with cloud platforms (Azure, AWS).Scripting knowledge (PowerShell, Bash, VB,or Python).