Jobs in FMCG / Consumer Goods companies, UAE

Roles & Responsibilities With an incredible portfolio of food & beverage products, NFPC currently has a fantastic opportunity for a talented Sales Coordinator to join our team. JOB PURPOSE The purpose of this position is to assist the sales team by setting monthly goals. Takes the team lead to meet sales goals as provided by the sales management. Acts as liaison between various departments and customers. This position will be working closely with Area Sales Managers on sales analysis and reports and will assist the Area Sales Managers in the day-to-day sales operations. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Maintaining a healthy business relationship with NFPC customers by providing timely and appropriate services and products. · Coordination with concerned departments in terms of dispatching UHT and Chilled products. · Coordination with Fleet department for maintenance of all delivery vans/trucks as well as the spare vans/trucks. · To assist Sales Team for any sales related requirements. · Budgeting and Forecasting · Preparation of daily, weekly or monthly detailed reports of floor Stocks like UHT and Chilled · Monthly preparation of Sales Force Targets (Channel wise, Area wise, Route wise & Product wise) · Preparation of Sales Review Presentation for the monthly review meetings · Preparation of Key Group Review Presentations - Sales vs. Spending · Works with a variety of software programs and enters data into the department's computerized functions · Geographical Route Structuring · Coordination of Marketing Activities · Preparation of Staff Vacation Schedule · Preparation of Merchandising Schedules Other: UAE working Experience is must Desired Candidate Profile SKILLS AND QUALIFICATIONS · 2+ years of experience in FMCG industry; handling Fresh products F&B will be an advantage · Minimum 2-5 years of experience as a Sales Coordinator or similar role · Understanding of sales process · Knowledge in working with UAE market · Good time-management skills · Organization and planning skills · Strong communication, analytical and administrative skills

Posted a year ago

JOB PURPOSE The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers’ need to the appropriate resource within the company in a timely and accurate manner. The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products, or services, and to handle all call centre communication. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Building a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. · Provide relevant and accurate information to existing and potential customers. · To deliver quality service to the customers. · To ensure adequate information is given to the concerned. · To cascade the problem to relevant people when needed. · Handling a large volume of inbound calls in a timely manner. · Follow communication scripts and use knowledge of the company’s products and services. · Identify customer needs, research issues, resolve complaints, and provide solutions. · Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. Process customer orders, returns, and exchanges in a timely and efficient manner. Desired Candidate Profile · 2+ years of experience in similar field · High school degree or equivalent · Experience working in a call centre or customer support role · Strong active listening and excellent verbal and written communication skills · Proficiency in problem-solving · Ability to multitask and manage time effectively

Posted a year ago

JOB PURPOSE The purpose of this position is to ensure 100% implementation of merchandising, product rotation, availability and visibility for the consumer and as per the business development agreement. All expired stock issues have to be minimized by keeping the Supervisor well informed on the stock status. Ensure for the best shelf position, display site and brand blocking opportunities by developing a good relationship with the customers. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs Merchandise all NFPC products implementing the planograms to maximize visibility Maintain the shelves and products on the shelves in good condition and ensure that no expired or damages products are displayed controlling monthly DER Responsible for all in-store shelf space, OOS, gondolas and displays Ensure the highest possible visibility of products in the outlets Ensure the availability of POS and other in-store materials Make sure the stock is properly monitored and available Prepares the order on time as per the branch ordering schedule Ensure all the price is updated for all the items on display Implement and maintain sales fundamentals (product availability, visibility, on time delivery etc.) Report shelf stock shortage, non-moving items to Supervisor Ensure GRV handled in an efficient manner Build and maintain healthy business relationships ensuring customer satisfaction and retention by providing timely and appropriate service and products Desired Candidate Profile 2+ years of experience in merchandising with FMCG brands and industry High school or bachelor’s degree holder Must have merchandising experience Good communication skills, interpersonal skills and analytical skills Must have valid UAE Driving License

Posted a year ago

Roles & Responsibilities JOB PURPOSE The purpose of this position is to service, deliver and achieve the Route Sales and Distribution objectives communicated by the Sales Supervisor for the direct delivery and sales in the assigned route. Ensuring high level of customer satisfaction through excellent sales service. Maintaining outstanding store condition. Handling complaints or forwarding serious issues to the area Supervisor. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs Assisting route Helper in unloading truck at the site Service outlets as per daily route plan including additional off route service requests. Ensure all deliveries are accurately completed on time. Maintain good customer relationship with on time delivery and service. Accurate invoicing for the deliveries as per company policy. Service issues that are beyond individual’s capabilities are to be communicated timely to the appropriate person within the Company. On time collection of payments. Grow customer base within assigned route and identify geographical growth opportunities. Upsell additional products and services to end user available through the NFPC portfolio. Achieve the highest possible visibility of NFPC products in the outlets. Remove expired and damaged products. Assist with on location promotions and other Sales activities. Inform and update the immediate Supervisor of any Competitor activities whenever observed. Proactively suggest ideas for sales increase and product visibility. Submit settlement sheets / cash / cheque to the cashier including the accounts statement reconciliation within the set timeframe. Desired Candidate Profile 2+ years of experience in Sales & Distribution High secondary school certificate holder Must have driving and selling skills experience Good communication, presentable and customer service skills Must have valid UAE Driving License

Posted a year ago

Roles & Responsibilities Understand and assess the current ITSM/ESM/CSM business processes, tools, and operating model. Understand customer requirements, challenges, and business objectives, translate them to solution design by leveraging the features in ITSM tool. Maintain all project plans and ensure compliance with timeframe and collaborate with stakeholders for ITSM implementation process. Create project workflow for ITSM tool implementation processes and coordinate with required stakeholders. Develop the project milestones and tasks for core ITIL processes during ITSM tool implementation and provide an efficient interface with all stakeholders from project initiation till sign-off closure. Proficient in implementing, configuring, optimizing ITSM tool and automate business workflows on the ITSM platform. Ability to perform technical and presales support for ITSM solutions over mail, call and remote session. Integrate ITSM tool with third-party solutions and platforms. Perform user acceptance testing, transition, and knowledge transfer to customers. Proficient in writing SQL queries to generate custom reports, out of the box reports using BI tools. Desired Candidate Profile Bachelor's degree in a relevant field (such as IT, Computer Science, or Information Systems) or equivalent work experience. Proven experience in administering IT Service management platforms like Summit Symphony AI/ Manage Engine/ Freshworks/ Kaseya/ Ivanti/ etc. Strong analytical and troubleshooting skills. Knowledge of ITIL processes Excellent communication and interpersonal skills. Ability to work collaboratively in a team and with cross-functional teams Mandatory - ITIL v3 or above certification Preferred - Experience with other IT Service management and End Point Mgmt or Infrastructure monitoring tools (e.g., SCCM, ServiceNow, Desktop Central, Intune, Whatsup gold/ Ops Mgr/ etc.).

Posted a year ago

Roles & Responsibilities Design, implement, and continually improve comprehensive onboarding programs that encompass orientation, training, and integration strategies for new employees. Collaborate with various departments to schedule and facilitate onboarding sessions, including orientation, training modules, and introductions to key team members. Act as a point of contact and support for new hires, guiding them through paperwork, policies, and procedures while addressing their questions and concerns. Tailor onboarding processes to different roles and levels within the organization, ensuring relevance and effectiveness in each case. Keep onboarding materials, resources, and documentation up-to-date, ensuring accuracy and compliance with company policies and regulations. Gather feedback from new hires and stakeholders to evaluate the effectiveness of onboarding programs and make continuous improvements. Ensure all onboarding activities comply with legal and regulatory requirements, maintaining accurate records and documentation. Desired Candidate Profile Bachelor’s degree in Human Resources, Business Administration, or related field. Proven experience 3 years in HR, with a focus on onboarding or employee orientation. Strong understanding of HR best practices, employment laws, and compliance requirements. Excellent communication, interpersonal, and organizational skills. Ability to work collaboratively across departments and levels within the organization. Detail-oriented with a focus on delivering a high-quality onboarding experience.

Posted a year ago

Roles & Responsibilities Processing accounting receivables and incoming payments in compliance with financial policies and procedures Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted Open new customer accounts on operation system and maintain customers’ updated information. Prepare Weekly basis AR Ageing report to management, PDC missing Report, Cash Sales Short Excess Report. Responsible for chasing outstanding debts from both Local and Export. Block and Unblock Customer’s. Review Credit Limits, Credit Term’s, identify slow moving debts and escalate to management. Cleanup AR Aging report from old debts, Reconciliation of customer A/c and escalate to sales team if any discrepancies. Issue Statement of Accounts Receivable (SOA) monthly basis, as well as on special Request of sales Team and check balances directly with costumers. Cash and cheques Reconciliation with Cashier System (Monthly Basis). Calculation of Segment Manager Commission on Monthly basis Verification of Export Documents and Sending to Concern bank. Follow up with bank for collection. Performing physical stock count Quartey basis. Preparing Stock count Comparison. Month End Provision. (Commission Payable, Export Freight Payable…etc.). Assist in Internal and external Audit. (Providing Audit Samples). Handover external customer Invoices from Coordinator verify physical invoices and keep in safe custody Resolve any billing discrepancies or issues with customers. Desired Candidate Profile experience on preparing aging reports Bachelors Degree in Finance/Accounts 3-7 years of experience. MS excel Journal entries (sales/collection) Knowledge on provision Review Credit Limits, Credit Terms Issue Statement of Accounts Receivable (SOA) monthly basis knowledge on employee incentive schemes experience in handling outstanding customers/debts

Posted a year ago

Roles & Responsibilities - Responsible for the sales, receivables collection, gross profit generation as well as the business development activities within the corporate/ enterprise/ institutional market of UAE, based on the mutually agreeable sales targets, broken month-wise in value & G.P, fixed at the beginning of each financial year. - Managing existing clients by staying in regular touch with each one of them, in order to generate enquiries. Once enquiries are in receipt, need to quote accordingly with multiple options, by contacting the relevant suppliers and taking the best possible pricing, for requested products / services. - Regular follow-ups on quoted enquiries with relevant purchasers / decision makers is imperative to ensure that the maximum quotes are getting converted to purchase orders. Following up on quote conversions will help in understanding the hindrances and hiccups that are blocking us from winning orders, and in order to circumvent such hindrances, need to prune and finetune our offers accordingly by working on price negotiations, service enhancement, shortening delivery deadlines, expediting responses and so on. - The most professional activity of a corporate sales consultant, which is of paramount importance, is right sourcing at precise pricing. Albeit, getting orders might seem as the important activity and achievement, but the key to the sustenance as well as income generation of the division is right and correct sourcing, and hence will be the activity of prime and uttermost importance of corporate sales consultant. Desired Candidate Profile - Corporate sales consultant should screen the market for prospective as well as reputed and reliable suppliers, who are trustworthy and can ensure uninterrupted supply of stocks, as and when required. - Maintaining a healthy and transparent relationship with all suppliers which will be critical to clinch the best possible deals, thus maximizing the margins from each and every purchase order received, which is directly proportional to the bottom line of the division. - Developing new clients and adding them to the existing corporate clientele of Jacky’s corporate sales division will be a regular and ongoing activity of corporate sales consultant.

Posted a year ago

Roles & Responsibilities The Training Specialist will create, develop, implement, and conduct training and development programs for employees based on established business priorities and gaps identified through training needs analysis. The Training Specialist works to improve employees’ competency levels and capabilities to deliver better business results. Develops, plans and rolls-out Employee Engagement initiatives – Engagement calendar, Company events, Communication Key Accountabilities in detail with sub tasks Learning & Development Planning and execution Assesses training and development needs through surveys, interviews, Performance Development Plans in coordination with HR Business Partners and in communication with Line Managers, Functional Heads, and instructors. Create training calendar as per the needs identified. Provides inputs to the training strategy and the development of specific training development plans Creates, organizes, plans, and presents various forms of, and skills training for employees Develops unique training programs to fulfill role specific training requirements or for employees to improve job skills covering both behavioral and technical competencies for both white- and blue-collar employees Creates and/or acquires training procedure manuals, guides, course outlines, and course materials Presents training and development programs using various forms and formats including classroom training, eLearning, Learning Bites, and videos. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Assesses training materials prepared by instructors. Evaluates program effectiveness through assessments, surveys, and feedback. Follows Procurement process in the sourcing, selection, and negotiation with external vendors. Manages external vendor relationships and ensures that contracts are maintained Maintains knowledge of the latest trends in training and development. Provides input to training budget; maintains records and reports of expenses. Demonstrate the desired culture and philosophies of NFPC throughout the learning & development process. Build strong working relationship with key internal and external partners Performs other related duties as required. Measurable KPIs Performance evaluation bell curve/summary Planned vs executed programs Nomination Vs Attendance of Training programs - 80% Feedback rating – 80% Satisfactory Mandatory Trainings Keep abreast of compliance requirements in various locations. Ensure the mandatory trainings are executed as per the geographical / functional requirements. Ensure 100% coverage on mandatory trainings and the records are available for internal / external audit purpose. Measurable KPIs 100% mandatory training coverage Systems, Process & resources Tracks, documents, and reports all training and development activities (on/re-boarding, mandatory training, formal training, eLearning, etc) Assist Learning Manager in setting up LMS Organize and manage self-learning training content on selected learning platforms Review learning programs and suggest recommended changes for better learning delivery. Ensure that training is tracked and recorded in an organized controlled system in alignment with set process and procedure. Prepare historical data of learning & development (employee wise, department wise and organization wise). Modify programs, materials, platforms etc. based on the market benchmarking and best practices to upskill NFPC employees to the market level. Measurable KPIs System efficiency Training Data Accuracy – 100% Desired Candidate Profile Minimum 4 years of experience. Preferably coming from FMCG or similar industry (not a must) Must come from in-house L&D team Experience in creating career development journeys Very strong communication/English skills Presentable E Learning experience (any platform) Very strong presentation skills Strong stakeholder management skills Learning experience (any platform) Strong analytical skills Outgoing personality Driving license

Posted a year ago

Roles & Responsibilities Manage and administer the helpdesk, overseeing incident logging, diagnosis, and escalations to maintain quality standards. Maintaining a help desk ticketing system to record, track, and prioritize customer inquiries. Facilitate the timely resolution of issues within stated service level agreements (SLAs). Prioritize and resolve incidents in alignment with client-set priorities, adhering to Service Level Agreements (SLAs) and escalating when necessary. Collaborate seamlessly with cross-functional teams, including Systems, Network, and Vendor Engineers, to track and resolve incidents across IT domains. Verify and renew Service Level Agreements, promptly notifying customers of SLA expirations and activations for transparent communication. Efficiently coordinate with vendors for deliveries, ensuring streamlined operations and effective tracking. Maintaining a record of customer invoices and ensuring that invoices are generated in accordance with the SLA-specified payment milestone. Takeresponsibilityforcustomershipments,guaranteeingpunctualandaccurate deliveries. Identify renewal opportunities, obtaining vendor quotations, and preparing proposals to enhance customer relationships and drive business growth. Maintain accurate customer databases encompassing installed base information, assets, and contracts, supporting operational efficiency. Review customer and supplier contracts meticulously, highlighting any concerns to ensure alignment with organizational objectives. Produce comprehensive monthly reports detailing calls status and resolutions, contributing to continuous improvement strategies. Coordinate between sales team and freight forwarders, filing important documents and communicating relevant information. Ensure the adequacy of sales-related equipment or material. Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports. Desired Candidate Profile Proven experience in sales or as a sales coordinator or in other administrative positions will be considered a plus; Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving. Excellent verbal and written communication skills. A team player with high level of dedication.

Posted a year ago

Roles & Responsibilities • Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site. • Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site. • Provide all technical support during the installation, configuration, and rollout phase. • Provide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users. • Monitor and maintain computer systems and networks. • Responding in a timely manner to service issues and requests • Basic knowledge of Active Directory • Repair and replace parts/equipment, as necessary. • Troubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues. • Prioritize and manage many open cases at one time. • Manage the stock of equipment, consumables, and other supplies. • Manage user accounts, and emails, assign rights and access to the digital services. • Upgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit. • Troubleshoot system and network problems, diagnose and solve hardware or software faults, document problems, and resolutions, and assess the impact of issues. • Maintain availability, performance, integrity, and security of digital systems within the site. • Check Security logs from (Servers firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches. • Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution. • Manage user accounts, and emails, assign rights and access to the digital system and services. • Provide the required awareness and training to the end user to ensure the proper use of digital systems and services. Desired Candidate Profile Up-to-date knowledge of the latest IT and software trends • Strong technical background in IT systems and support • Sound problem-solving and decision-making skills • Good knowledge on cybersecurity • Ability to quickly establish good working relationships with end users. • Ability to prioritize the workload. • Ability to work well in a team. • Flexible and open to change • Excellent communication and time management Skills. • Willingness to travel within UAE when necessary as and when required. MINIMUM QUALIFICATIONS: • Degree in IT/computer science. • Minimum Experience: • 2+ years total experience in IT support.

Posted a year ago

Posted a year ago

Roles & Responsibilities The position ensures the achievement of budgeted revenue, profit and customer growth goals. The outputs are executing exceptional delivery service and on target results within the financial budgets set up by the company. The role through the route team ensures the effective delivery of the company’s products and services to maximize customer satisfaction and retention which generates sales and profits for the company. The position must analyze and monitor route activities and results, develop and implement alternative plans as needed, measure and monitor revenue & profitability levels, take corrective action as required, evaluate the market for opportunities to grow revenue ESSENTIAL ACCOUNTABILITIES AND RESPONSIBILITIES Set and communicate clear goals and sales targets with sales team. Coach, communicate, motivate, and support route teams in their achievement of route targets. Manages employee performance to ensure customer base goals are achieved. Maximizing revenue and profit from existing customers, protection of company assets and safety. Planning and executing assigned coverage/route plan. Ensuring vehicles are utilized in a cost-effective manner (minimize driving time and maximize delivery time) exceeding the specific distribution & service demands of our customers .Conduct regular market surveys to determine existing route plan efficiency and enhance as necessary. Maintaining accurate and to-date records (customer base data management) . Respond and resolve customer issues in a timely and appropriate manner. Continually seek additional revenue opportunities with existing and potential new customers . Careful monitoring of KPI’s (capacity, cost per bottle, failure rates and volume per customer) . Ensure collections are done in a proper timely manner. Conduct daily market visits to assess the adequacy of the sales and distribution network, study market trends and activities. Conduct daily assessment of sales and distribution by meeting the sales team . Report to management any change to current market situation and information on competitor’s activities in order to generate ideas to increase sales & distribution. Daily, weekly, monthly and annual budgeting and planning for route teams Desired Candidate Profile • Degree educated or relevant experience • 2+ years of experience in Route Management • 2+ years of experience in Revenue and Cost Management Experience • Working knowledge with Microsoft Office suite.

Posted a year ago

JOB PURPOSE The purpose of this position is to service, deliver and achieve the Route Sales and Distribution objectives communicated by the Sales Supervisor for the direct delivery and sales in the assigned route. Ensuring high level of customer satisfaction through excellent sales service. Maintaining outstanding store condition. Handling complaints or forwarding serious issues to the area Supervisor. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs Assisting route Helper in unloading truck at the site Service outlets as per daily route plan including additional off route service requests. Ensure all deliveries are accurately completed on time. Maintain good customer relationship with on time delivery and service. Accurate invoicing for the deliveries as per company policy. Service issues that are beyond individual’s capabilities are to be communicated timely to the appropriate person within the Company. On time collection of payments. Grow customer base within assigned route and identify geographical growth opportunities. Upsell additional products and services to end user available through the NFPC portfolio. Achieve the highest possible visibility of NFPC products in the outlets. Remove expired and damaged products. Assist with on location promotions and other Sales activities. Inform and update the immediate Supervisor of any Competitor activities whenever observed. Proactively suggest ideas for sales increase and product visibility. Submit settlement sheets / cash / cheque to the cashier including the accounts statement reconciliation within the set timeframe. Desired Candidate Profile 2+ years of experience in Sales & Distribution High secondary school certificate holder Must have driving and selling skills experience Good communication, presentable and customer service skills Must have valid UAE Driving License

Posted a year ago

Posted a year ago

Roles & Responsibilities With an incredible portfolio of food & beverage products, NFPC currently has a fantastic opportunity for a talented Sales Coordinator to join our team. JOB PURPOSE The purpose of this position is to assist the sales team by setting monthly goals. Takes the team lead to meet sales goals as provided by the sales management. Acts as liaison between various departments and customers. This position will be working closely with Area Sales Managers on sales analysis and reports and will assist the Area Sales Managers in the day-to-day sales operations. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Maintaining a healthy business relationship with NFPC customers by providing timely and appropriate services and products. · Coordination with concerned departments in terms of dispatching UHT and Chilled products. · Coordination with Fleet department for maintenance of all delivery vans/trucks as well as the spare vans/trucks. · To assist Sales Team for any sales related requirements. · Budgeting and Forecasting · Preparation of daily, weekly or monthly detailed reports of floor Stocks like UHT and Chilled · Monthly preparation of Sales Force Targets (Channel wise, Area wise, Route wise & Product wise) · Preparation of Sales Review Presentation for the monthly review meetings · Preparation of Key Group Review Presentations - Sales vs. Spending · Works with a variety of software programs and enters data into the department's computerized functions · Geographical Route Structuring · Coordination of Marketing Activities · Preparation of Staff Vacation Schedule · Preparation of Merchandising Schedules Other: UAE working Experience is must Desired Candidate Profile SKILLS AND QUALIFICATIONS · 2+ years of experience in FMCG industry; handling Fresh products F&B will be an advantage · Minimum 2-5 years of experience as a Sales Coordinator or similar role · Understanding of sales process · Knowledge in working with UAE market · Good time-management skills · Organization and planning skills · Strong communication, analytical and administrative skills

Posted a year ago