Jobs in FMCG / Consumer Goods companies, UAE

1. E-Learning Material Creation:• Develop and update engaging e-learning content using various authoring tools.• Collaborate with subject matter experts to ensure accuracy and relevance of materials.• Ensure e-learning materials are consistent with instructional design standards and best practices. 2. Classroom Training Coordination:• Organize and schedule classroom training sessions, including booking training rooms, arranging materials, and coordinating with Trainers.• Communicate training schedules and details to participants.• Ensure all necessary equipment and resources are available and set up for training sessions. 3. Training Facilitation:• Assist in facilitating classroom training sessions with supervision.• Provide support to participants during training sessions, including addressing questions and concerns.• Gather feedback from participants to help improve training programs. 4. Learning Management System (LMS) Management:• Manage the LMS platform, including uploading and updating courses, enrolling users, and tracking completion.• Troubleshoot technical issues related to the LMS and provide support to users.• Generate and analyze reports from the LMS to track training progress and effectiveness. 5. Training Dashboard Maintenance:• Maintain training dashboards to provide up-to-date information on training activities and outcomes.• Compile and analyze data to measure the effectiveness of training programs.• Present training metrics and insights to the training team and management.

Sales Target Achievement:Develop and execute sales plans to achieve or exceed monthly, quarterly, and annual sales targets. Identify and pursue new sales opportunities while maintaining existing customer relationships. Utilize effective sales strategies to drive revenue growth and market penetration. Route Planning and Execution:Plan efficient and cost-effective daily routes to maximize customer visits and sales opportunities. Ensure timely delivery of products to customers while adhering to delivery schedules and service level agreements. Optimize route efficiency to minimize travel time and expenses, maximizing productivity. Customer Relationship Management:Build and maintain strong relationships with customers, understanding their needs and preferences. Address customer inquiries, concerns, and complaints promptly and professionally, ensuring high levels of customer satisfaction. Proactively identify opportunities to upsell or cross-sell products to existing customers. Product Knowledge and Promotion:Stay updated on product offerings, pricing, and promotions to effectively communicate with customers.

Develop and implement effective sales strategies to drive sales growth in the assigned territory.Identify potential clients, schedule meetings, and present our food service products and solutions.Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and loyalty.Understand and anticipate client needs, providing appropriate recommendations and solutions.Negotiate and close sales deals, ensuring profitable outcomes for the company.Monitor market trends, competitor products, and pricing strategies to identify new opportunities.Prepare and deliver detailed sales reports, forecasts, and presentations to management.Coordinate with the logistics and operations teams to ensure timely delivery of products to clients.Attend industry events, trade shows, and networking events to expand market reach and stay updated on industry developments.

Prepare quotations and proforma invoices, providing all relevant information required by customers.Actively work to ensure orders progress, including obtaining price and credit approvals and securing product allocation.Collaborate with shippers and transloaders to execute bookings, ensuring timely payment to vendors, suppliers, and service providers.Execute required export documentation for multiple accounts at various stages of completion in a highly time-sensitive environment.Manage multiple lines of communication between suppliers, shippers, customers, and internal parties, maintaining details and relaying pertinent information.Obtain export certificates from various government agencies in compliance with each shipment.Ensure compliance with customs, export, applicable foreign trade/importation laws, as well as relevant federal transport regulations.Initiate timely invoicing and collaborate closely with the accounting department to ensure billing accuracy.Identify risks and opportunities when developing logistics plans and freight estimates for super loads and complex international shipments, ensuring cost-effective, safe, and efficient transportation of the company’s products.Process freight claims and customer complaints, reviewing, preparing, and invoicing for payment, and audit export files for compliance, scanning them into the database.Handle secretarial, accounting work, and other relevant tasks as assigned by the manager.

We are seeking a Sales professional to join our team and drive revenue growth through proactive sales efforts. In this role, you will leverage your communication skills and sales expertise to identify and cultivate new business opportunities while nurturing relationships with existing clients. • Lead sales efforts to generate new business• Develop and implementing sales initiatives• Be the main point of contact for customers• Maximise brand awareness and communicate new product opportunities• Build relationships with key decision-makers (fast-food, restaurants, wholesalers and supply food managers)• Coordinate in marketing efforts in order to promote the company & brand• Ensure customer products are implemented correctly and used in optimal manner• Attend trade shows or sales meetings off-site when necessary• Provide insightful and actionable market intelligence feedback• Develop & manage relationships within key customer accounts to maximise growth

We are seeking a Sales professional to join our team and drive revenue growth through proactive sales efforts. In this role, you will leverage your communication skills and sales expertise to identify and cultivate new business opportunities while nurturing relationships with existing clients. Responsibilities• Lead sales efforts to generate new business• Develop and implementing sales initiatives• Be the main point of contact for customers• Maximise brand awareness and communicate new product opportunities• Build relationships with key decision-makers (fast-food, restaurants, wholesalers and supply food managers)• Coordinate in marketing efforts in order to promote the company & brand• Ensure customer products are implemented correctly and used in optimal manner• Attend trade shows or sales meetings off-site when necessary• Provide insightful and actionable market intelligence feedback• Develop & manage relationships within key customer accounts to maximise growth

We are looking to hire an enthusiastic and driven outside sales representative to generate leads and drive sales. The outside sales representative's responsibilities include submitting regular sales reports to management, informing potential and existing customers of product features and benefits, and resolving customer complaints. You should also be able to create as well as present persuasive sales proposals to customers to encourage sales and repeat business.To be successful as an outside sales representative, you should be persuasive and have excellent negotiation skills. Ultimately, an exceptional outside sales representative should be able to demonstrate effective communication and customer service skills to continually meet or exceed sales targets.RESPONSIBILITIES Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory. Traveling within an assigned sales territory to conduct face-to-face meetings with existing and potential customers.Continually meeting or exceeding sales targets by selling company products to new and existing customers.Developing and implementing an effective sales strategy to drive sales.Maintaining an accurate record of all leads, customer accounts, and sales.Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.Researching competitors' products and pricing as well as market conditions.Keeping abreast of the latest industry developments by attending meetings, training workshops, and industry events.Strategically negotiating with potential and existing customers to close sales.

Job Description· Manage the end-to-end logistics operations, including coordinating shipments, managing inventory, and overseeing customs clearance procedures.· Ensure compliance with free zone regulations and customs requirements for importing and exporting food ingredients.· Work closely with customs agents, freight forwarders, and other stakeholders to facilitate the clearance of goods.· Optimize transportation routes and modes to minimize costs and ensure timely delivery of products.· Monitor inventory levels and coordinate with suppliers to maintain adequate stock levels according to the company's internal purchasing policy.· Track and report key metrics related to logistics operations, such as compliance rates and shipping costs.· Identify opportunities for process improvement and implement solutions to streamline logistics operations.

Position Title: Admin Officer - Central KitchenLocation: Central Kitchen Facility, Dubai AirportSummary:The Administrative Officer at the Central Kitchen plays a pivotal role in ensuring the smooth operation of administrative functions within the facility. This position requires a detail-oriented individual with strong organizational skills and the ability to multitask in a fast-paced environment. The Administrative Officer will support various departments within the central kitchen.Key Responsibilities:1. **Procurement Support**: - Process purchase orders and maintain records of procurement activities. - Coordinate with vendors to ensure timely delivery of goods and services.2. **Inventory Management**: - Monitor inventory levels of kitchen supplies and ingredients. - Conduct regular stock checks and update inventory records accordingly. - Coordinate with kitchen staff to ensure adequate stock levels are maintained.3. **Finance and Budgeting**: - Assist in the preparation of budget forecasts and reports. - Monitor expenditure and assist in cost-control measures. - Process invoices and expense claims in a timely manner.4. **Health and Safety Compliance**: - Ensure compliance with health and safety regulations within the central kitchen.

As part of the Internal Audit function at Agthia, the Internal Auditor is responsible for conducting the audit fieldwork and other related activities and tasks under the guidance of the Manager – Internal Audit.Audit ExecutionEvaluate the adequacy and effectiveness of the controls over the activities reviewed.For each audit engagement, ensure that audit reports are submitted timely with minimal review points and revisions.Perform/assist team lead in engagement planning, fieldwork, and reporting in a competent and professional manner. Provide evidential support for all report recommendations.Perform the audit engagement in accordance with the Internal Audit Standard and line with the approved Internal Audit Manual and guidelines provided by the local authority (ADAA).Ensure that working papers are properly prepared, indexed, and cross-referenced with the audit work program.Participate in opening and closing meetings whenever required. Ensure documenting minutes of the meeting and proper archival in the engagement files for future reference.Technology AdoptionEnsure that available audit tool is utilized whenever appropriate and that the Audit Management System is used and updated for each audit engagement.UpskillingPursue a departmental-approved program for continuing education for yourself.Special ProjectsUndertake special projects as per request of the IAD Leadership team.

Supervise the operations and ensuring that any issues are dealt with immediatelyShare best practice amongst other kitchen units and help foster the communityOversee projects from idea to execution to potentially make a huge impact on the whole organizationMaintain an impeccable level of hygiene and food safety and that all company policies are met in the KitchensDrill down on numbers to make sure KP'Is are met - you need to quickly understand your P&LMonitor stocktaking and the management of stock control

Maintaining Kitchen Inventory:Oversee and manage the inventory of kitchen supplies and ingredients.Conduct weekly inventory checks and ensure adequate stock levels.Implement inventory control procedures to minimize waste and optimize resources.Supervise Food Prep and Cooking:Supervise kitchen staff in the preparation and cooking of meals.Ensure all food is prepared to the highest standards and in a timely manner.Monitor the consistency and quality of dishes served.Ensure Compliance with Food Safety Regulations:Ensure all kitchen activities comply with food safety and sanitation regulations.Conduct regular checks to maintain high standards of hygiene and safety.Maintain up-to-date knowledge of food safety guidelines and regulations.Maintaining Health and Safety Standards:Implement and enforce health and safety protocols within the kitchen.Ensure that all kitchen equipment is maintained and used safely.Conduct regular safety drills and training sessions for kitchen staff.Scheduling Shifts:Schedule kitchen staff shifts according to business hours, days, and special occasions.Ensure adequate staffing levels to meet business needs.Adjust schedules as necessary to accommodate peak times and events.Maintaining Clean Working Environments:Ensure the kitchen and food preparation areas are kept clean and organized.Enforce the restaurant’s preventive maintenance measures among staff.Regularly inspect the kitchen to maintain high cleanliness standards.Evaluating and Disciplining Kitchen Personnel:Monitor and evaluate the performance of kitchen staff.Provide constructive feedback and guidance to improve staff performance.Implement disciplinary actions when necessary, following company policies.

Fully handle incoming calls to clear off any calls waitingEnsure all calls are handled, and getting back on line while following up when there is a call waiting (reducing the waiting time)Maximize New Customer SalesExcellent call quality and ensuring all aspects covered (etiquette, information, tone and following process) as per the assessment formMaximize the efficiency through outbound projects, follow ups and surveysEnsure calls handled within the agreed thresholdCustomer Retention: Retaining customers by convincing them about the high product quality and excellent services that we offerFollow the workplace safety and health instructions and proceduresReport any injury, illness, unsafe acts or conditions immediately

Roles & Responsibilities Job Responsibilities: Identify and develop new business opportunities through prospecting and networking. Negotiate and close deals to meet or exceed sales targets. Provide exceptional customer service to ensure client satisfaction and retention. Maintain accurate records of sales activities and track progress towards targets. Compensation and Benefits: Salary: AED 3000 per month Incentives: Ø Monthly Incentive - Based on Monthly Sales Achievement Ø Annual Retention Bonus – Based on accumulated Annual Sales Achievement Benefits: Ø Medical Insurance for self Ø Air ticket allowance once in every completed 2 years of Service Ø 30 days of Annual Leave every completed year Ø All other leaves as per UAE Labour Law Ø Gratuity as per UAE Labour Law Desired Candidate Profile   Jumbo Electronics is HIRING!!!   Jumbo Electronics is looking for Sales Executive who can join immediately and is on their own visa.   We are looking for highly skilled, energetic individuals who has exemplary skills in sales.   Skills: Communication– Ability to speak in English fluently Sales – Capability to convince and close sales with customers Interpersonal – Excellent interpersonal skills to handle all types of customers Computer Based – Should be able to update information in system   Experience Mandatory – Sales Experience Add on – Sales Experience in Telecom products/services

Roles & Responsibilities · Responsible for the development and maintenance of in-house applications Participate in the development, testing and implementation of small-to-medium size software programs that effectively meet client requirements · Participate in training clients in system usage. · Assist with the development of user manuals that comply with I.S. quality · Provide support to resolve operating issues in application systems · Train subordinates to ensure that procedurally compliant practices/standards are adhered · Compliance in accordance with HSE standards, Quality objectives & Company procedures Educational Desired Candidate Profile · Bachelor’s degree in Computer Science or Related discipline · 2 Years’ relevant experience Competencies · Leadership potential · Excellent written and spoken English language skills · Strong analytical and problem-solving skills · Advanced diagnostic and technical skills · Good communication skills · Good report writing skills · Good team player

- Planning of the trade plan of the chain and the brands represented (retail store and online), preparation of reports on the results of the actions- Implementation of the distribution of the advertising budget of brands for the effective conduct of activities- Monitoring the implementation of plans for the marketing budget of partners and the implementation of categorical sales plans- Monitoring the functioning of the department- Development, planning and control of marketing and trade marketing activities, including the request for analytics based on the results of the activities carried out- Drafting and sending technical tasks to partners on agreed activities Requirements - Proven experience as a trade marketing manager or marketing manager- Bachelor's degree in Marketing, Sales- Strong time management- English and Arabic Fluent- Project and time management skills- Hight knowledge of marketing instruments

- Devise and execute social media strategies that resonate with MENA market audience;- Guiding the creative team to produce engaging and visually appealing content for various social media platforms, including;- Facebook, Instagram, LinkedIn, Twitter, Snapchat, TikTok, and others;- Owning the process of daily, weekly, monthly operation: Campaign launches, briefing, etc. Requirements - Minimum 3 years of proven experience as a Social Media Marketing Specialist based on Dubai market;- Proficiency in social media management tools and ad platforms (e.g., Facebook Ads Manager, Google Ads);- Excellent understanding of social media algorithms and trends.

Gold Apple is a progressive and rapidly developing business in the beauty segment. We desire to be the first in everything: we experiment, try and implement new, including all innovative technologies.The dynamics of business development allow each of us to work on interesting projects, grow within the company and just enjoy tasks that are to be solved every day.We are looking for a content manager to join our team.Responsibilities:• Developing and implementing content strategies to meet the company's goals and objectives• Creating, editing, and publishing engaging and informative content across various platforms, including websites, blogs, social media, and email marketing campaigns• Conducting thorough research on industry-related topics to ensure content accuracy and relevance• Collaborating with cross-functional teams, such as marketing, design, and sales to ensure content aligns with brand guidelines and marketing objectives• Tracking and reporting on content performance using analytics tools, providing insights and recommendations for improvement• Staying up-to-date with industry trends and best practices in content marketing and digital communications Requirements Qualifications:• Experience in the production of advertising content• Knowledge of the region's key trends in advertising content• Literacy, perfect knowledge of languages Arabic and English• Strong time management• Flexibility and the ability to prioritize new tasks as they come in• Attention to details

- Manage all paperwork for department- Supports team by performing tasks related to organization- Planning meetings and taking minutes- Support budgeting and process of payments, closing of documents on the results of advertising campaign procedures- Create and update records and databases with personnel, financial and other data Requirements - Understanding in market regulations and reporting rules- 2 years of administrative assistant experience- Exceptional attention to detail and a knack for innovation- Strong time management- Knowledge of office management systems and procedures- Strong organizational skills with the ability to multi-task

Roles & Responsibilities Purpose of the Job Oversees the warehouse daily operations and activities, including shipment and deliveries, conducting stock checks, recording warehouse transactions, storage of inventory, and responsible for safe and efficient operation of the material handling equipment in a warehouse. KEY ACCOUNTABILITIES IN DETAIL WITH SUB TASKS Ensure all the inbound & outbound shipments are physically inspected for quality, quantity, and matching documents (Temperature, Quality, Quantity, Items, Packing Dimensions etc.) before receiving in the system. Report any defect or deviation from accepted standards to concerned department and superior. Ensure that all transport vehicles are adequate to the products handled. Check, Receive and Inspect all incoming materials against the packing list and shipping documents; escalate any defects or damages and any discrepancies on shipment received to relevant departments Responsible for 100% accuracy in completion of system transaction (SSE & JD) and cross Verification for Inbound and outbound on daily basis. 100% adherence to FEFO procedures, for production issuance and shipment; any deviation from FEFO needs to be reported to supervisor, or authorised by the concerned manager prior to issuance Initiating and performing weekly & monthly health stock checks. Achieve 100% inventory accuracy throughout the year Convey daily Inbound & outbound reports when necessary or requested Control and monitor car wash activities to ensure missing pallet and QUAD and LGV transactions (Smart Store/Automation) Monitor smart store transactions and timely report any deviation from common practice to concerned department (Smart Store) In the Event of Product Recall, support Operation team for product traceability & provide required inbound & outbound data to carryout successful Product recall fast and efficient Prepare and update reports as requested by superiors and as deemed necessary by supervisor’s self-judgment. Maintain the warehouse floor, the storage space, the filing cabinets and desk space in a neat and orderly manner+ Train and develop assistant storekeepers, Helpers and forklift operators on the best utilisation of warehouse tools. (HHT, Toolbox, System Knowledge) Ensure self and subordinates’ full adherence to company policies and trade regulations Measurable KPIs 1. Inventory Accuracy and Cycle Counts 2. Productivity-Pallets handled per Man hour 3. Compliance with GWP & HSE 4. Warehouse Utilization 5. Warehouse Damages Desired Candidate Profile Qualification / Certification Graduate degree will be an added benefit 3-8 years of experience Experience on ERP systems (SAP, Oracle) Knowledge on WMS Familiar with GMP and SOPs of Warehouse Experience with Warehouse activities; like receiving/dispatching RM/PM/FG deliveries to production and logistics transporters.

  Roles & Responsibilities JOB PURPOSE The purpose of this role is support sales operations by monitoring and analyzing master data within the organization. The role includes in managing accurate daily operations and receipt of all inbound and outbound transactions. Develop operating frameworks and procedures for delivery of assigned activities in conjunction with MDM (Master Data Management). For business support the role includes capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs Administrate and maintain accurate data within the systems used by the Contact Center and sales team. Assist with the maintenance and review of system user guides to ensure they are accurate and up to date at all times. Support internal projects to ensure activities are completed within given timelines. Install, upgrade, and manage database applications, including diagnose and troubleshoot database errors. Create and manage database reports, visualizations, and dashboards. · Validate all NCF created by different users, ensuring that mandatory fields are filled. Desired Candidate Profile 3+ years of experience in FMCG industry Previous experience in tech support or a similar job will be an advantage Experience in help desk software Knowledge in database security, system performance monitoring standards Excellent problem-solving skills Strong communication

Roles & Responsibilities Quickly and accurately key in numbers for invoices and product reports Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data Matches data from reports to paper copies File matching documents Communicate document deficiencies through reporting. Work with backend team and pickers determine the source of the deficiencies and correct the errors Perform document review to identify missing documents, report on the condition of the documents Process all tasks in a highly efficient manner Exercise a high attention-to-detail 1. Document Creation and Processing: - Create and format various business documents using Microsoft Word and other relevant software. - Ensure accuracy, consistency, and adherence to company standards in all documents. - Process incoming documents, such as invoices, purchase orders, and delivery receipts, in a timely manner. - Verify the completeness and correctness of the information provided in the documents. 2. Order Management: - Receive and organize orders - Match products with appropriate documents and ensure proper filing. - Maintain an organized and efficient system for tracking and retrieving receipts. 3. Document and Receipt Merging: - Merge multiple documents and receipts into a cohesive and comprehensive format. - Ensure the integrity and accuracy of merged documents. 4. Computer Skills: - Proficiently work with Microsoft Excel to manage and analyze data. - Utilize other computer programs relevant to document and receipt processing. Skills Requirements: 1. Excellent Communication Skills: - Strong verbal and written communication skills in English. - Ability to communicate effectively with team members, clients, and bank representatives. 2. Proficiency in Document and Receipt Processing: - Demonstrated experience in creating, processing, and merging documents. - Familiarity with organizing and managing receipts. 3. Computer Skills: - Proficiency in Microsoft Word and Excel. - Experience working with other relevant computer programs. 4. Industry Knowledge: - Familiarity with trading building materials and related processes. - Understanding of financial transactions and documentation involved in the industry. 5. Attention to Detail: - Meticulousness in ensuring accuracy and completeness of documents and receipts. - Ability to spot errors and discrepancies. 6. Organizational Skills: - Strong organizational skills to manage and track various documents and receipts. 7. Time Management: - Ability to prioritize tasks and manage multiple deadlines. Maintaining Deliverables filing & retention system for hard copy and electronic originals of documentation. Setting up distribution requirements, including time-frame Coordinating the Document Control cycle from start to finish. Registering the receipt of documents from both internal and external sources. Transmitting documents to internal and external parties for review and information. Transmitting the comments on documents back to originators. Producing and issuing document status reports. Ensuring that all issued Project Deliverables are correct in accordance with document control procedures. You must ensure accuracy in billing invoice, costing/posting of data entry in the system. Desired Candidate Profile • Diploma/Bachelor’s Degree • 1-3 years as customer service representative/documentation clerk • Experience in processing of invoices & Preparing documents • Knowledge in MS Office & any ERP software 1+ year document clerk experience is preferred. Working knowledge of mortgage documents including Deed of Trust, Notes, Endorsement and Riders, title policies and loan assignments High attention to detail and ability to exercise sound judgement Good reading, writing and math skills, computer skills Ability to navigate multiple search engines Ability to create search strings

Roles & Responsibilities With an incredible portfolio of food & beverage products, NFPC currently has a fantastic opportunity for a talented Sales Coordinator to join our team. JOB PURPOSE The purpose of this position is to assist the sales team by setting monthly goals. Takes the team lead to meet sales goals as provided by the sales management. Acts as liaison between various departments and customers. This position will be working closely with Area Sales Managers on sales analysis and reports and will assist the Area Sales Managers in the day-to-day sales operations. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Maintaining a healthy business relationship with NFPC customers by providing timely and appropriate services and products. · Coordination with concerned departments in terms of dispatching UHT and Chilled products. · Coordination with Fleet department for maintenance of all delivery vans/trucks as well as the spare vans/trucks. · To assist Sales Team for any sales related requirements. · Budgeting and Forecasting · Preparation of daily, weekly or monthly detailed reports of floor Stocks like UHT and Chilled · Monthly preparation of Sales Force Targets (Channel wise, Area wise, Route wise & Product wise) · Preparation of Sales Review Presentation for the monthly review meetings · Preparation of Key Group Review Presentations - Sales vs. Spending · Works with a variety of software programs and enters data into the department's computerized functions · Geographical Route Structuring · Coordination of Marketing Activities · Preparation of Staff Vacation Schedule · Preparation of Merchandising Schedules Other: UAE working Experience is must Desired Candidate Profile SKILLS AND QUALIFICATIONS · 2+ years of experience in FMCG industry; handling Fresh products F&B will be an advantage · Minimum 2-5 years of experience as a Sales Coordinator or similar role · Understanding of sales process · Knowledge in working with UAE market · Good time-management skills · Organization and planning skills · Strong communication, analytical and administrative skills

JOB PURPOSE The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers’ need to the appropriate resource within the company in a timely and accurate manner. The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products, or services, and to handle all call centre communication. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Building a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. · Provide relevant and accurate information to existing and potential customers. · To deliver quality service to the customers. · To ensure adequate information is given to the concerned. · To cascade the problem to relevant people when needed. · Handling a large volume of inbound calls in a timely manner. · Follow communication scripts and use knowledge of the company’s products and services. · Identify customer needs, research issues, resolve complaints, and provide solutions. · Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. Process customer orders, returns, and exchanges in a timely and efficient manner. Desired Candidate Profile · 2+ years of experience in similar field · High school degree or equivalent · Experience working in a call centre or customer support role · Strong active listening and excellent verbal and written communication skills · Proficiency in problem-solving · Ability to multitask and manage time effectively

JOB PURPOSE The purpose of this position is to assist the Food Service channel to maximize on business opportunities and implement a standard business plan in the assigned channels. This position is responsible to carry out the full scope of activities and processes for the Business Development, Customer Relationship and Lead Generating activities.   ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Achieving the set KPI/ Budget sales targets/ New Customer. · Identifying new business opportunities as per the agreed budget. · Proper distribution based on weightage and timing of the customers, 100% successful deliveries (entire operations). · Build and maintain healthy business relationship with NFPC customers by providing timely and appropriate service and products. · Execution with the approved business plan by assisting the Head of Department to implement the business plans developed for each business channels. Desired Candidate Profile SKILLS AND QUALIFICATIONS · 3+ years of sales experience in Food Service within the FMCG industry · Strong knowledge in UAE market · Proven ability to identify and convert new business opportunities · Strong communication, negotiation and analytical skills Other: UAE working Experience is must