Jobs in Travel, Hotel & Tourism companies, UAE

Job Summary: We are looking for skilled AC technicians with a proven track record in AC Diagnosing and Repairing, other MEP experience is a plus.The AC Technician and driver is responsible for supervising a team of technicians to perform various work on residential properties such as AC Cleaning, AC Diagnosing, AC Repairs, and other MEP works assigned to his team. This role requires technical expertise, problem-solving skills, and a strong commitment to safety and quality.Key Responsibilities:AC Maintenance:• Perform regular preventative maintenance on HVAC systems to ensure optimal performance and efficiency.• Clean and replace air filters, inspect ductwork, and check refrigerant levels. AC Repair:• Diagnose and troubleshoot HVAC system malfunctions and failures.• Repair or replace faulty components, including motors, compressors, and thermostats.• Ensure timely and effective resolution of service requests. Safety Compliance:• Adhere to all safety regulations and procedures while performing tasks.• Maintain a clean and safe work environment, ensuring tools and equipment are properly maintained and stored. Customer Service:• Communicate effectively with clients to explain maintenance and repair needs.• Provide excellent customer service and communication to ensure satisfaction.

Develop and implement innovative sales strategies tailored to the leisure segment, focusing on high-impact marketing campaigns to attract new clients.Cultivate and maintain strong relationships with key accounts, ensuring exceptional customer service and tailored solutions that meet client needs.Conduct market research to identify emerging trends and opportunities, using data analytics to inform decision-making and enhance sales performance.Collaborate with cross-functional teams, including marketing and operations, to align sales initiatives with overall business objectives and enhance service delivery.Monitor and analyze sales metrics, preparing detailed reports and forecasts to present to senior management for strategic planning.Negotiate contracts and agreements with clients, ensuring favorable terms that maximize revenue while maintaining client satisfaction.Organize and participate in industry events, trade shows, and networking opportunities to raise brand awareness and generate leads.Stay updated on industry developments and competitor activities, adapting sales strategies to maintain a competitive edge in the leisure market.

Oversee daily reservation operations, ensuring accuracy and efficiency in booking processes to enhance guest experience.Manage and train a team of reservation agents, providing guidance on best practices for customer service and booking procedures.Analyze reservation data and trends to optimize pricing strategies and maximize revenue for the hotel.Collaborate with sales and marketing teams to create promotional packages that attract guests and improve occupancy rates.Develop and implement standard operating procedures for reservations to maintain consistency and quality in service.Handle complex customer inquiries and resolve booking issues promptly to ensure guest satisfaction.Monitor and manage overbooking situations, ensuring appropriate communication with guests and staff.Utilize reservation software efficiently, ensuring all team members are adequately trained and utilizing the system to its full potential.Prepare regular reports on reservation statistics and forecasts to assist management in decision-making.Maintain relationships with travel agents and corporate clients to encourage repeat business and foster loyalty.

Manage relations with collection agencies.Manage relations with credit reporting agencies.Manage relations with credit insurance providers.Manage relations with the sales department.Manage all account queries and disputes.Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.Daily review of Accounts Receivable ledger and monitor incoming payment.Responsible for Ageing of Debtors and maintaining the same under control.Responsible for compiling all group billing.Focus on minimizing the AR outstanding balance.Responsible for maintaining the debtor’s ledger with regular review of the aged accounts.Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after coordinating with the PMS vendor.Ensuring prompt, accurate and efficient system for billing of current and aged accounts.Review the AR Aging report on a daily basis.Review the guest ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.Administer credit processes and policies for other departments in the hotel.Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.Ensure the timely credit collections of all outstanding payments.Follow up on all overdue accounts and send to debt collectors, as required.Monitor any unallocated payments from customers and apply the same with future bills.Monitor credit limits of all outstanding accounts.Check and verify that all open Paymaster accounts were justified and should comply with company’s policy and procedure.Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure. {load position amp-mid}Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.Respond and resolve customer queries.Reconcile all unpaid and short paid aged accounts.

Oversee and manage the design, installation, and commissioning of mechanical, electrical, and plumbing systems in projects.Coordinate with cross-functional teams, including architects, contractors, and consultants, to integrate MEP systems seamlessly into overall project plans.Monitor construction progress and resolve technical issues to maintain project quality and standards.Prepare and review technical drawings, specifications, and documentation.Lead system testing, commissioning, and handover to ensure operational excellence.

Generate new business opportunities by meeting potential clients to understand their needs.Building strong relationships with the existing portfolio of clients.Identifying opportunities for new business development through following up on leads and research on target client.Attracting new clients by innovating and overseeing the sales process for the business.

Understanding of reports from Finance controls as well as IT logic perspective.Independently manages and works with IT for reports.Maintains daily reconciliation of the data derived from different systems and what is reported on client portal .Provides training to customers for reports (if required).Highlights the gaps and deficiencies on the reports in a timely manner.Assists Auditors in IT verification of the system.

• Drive Collaboration and work closely with Group CFO to deliver results. • Consolidate and analyze financial data (budgets, income statement forecasts etc.) considering company’s goals and financial standing. • Assemble and summarize data to structure sophisticated reports on financial status and risks. • Develop financial models, conduct benchmarking and process analysis. • Conduct business studies on past, future and comparative performance and develop forecast models. • Identify trends, advise company and recommend actions to a senior financial analyst based on sound analysis. • Track and determine financial status by analyzing actual results in comparison with forecasts. • Gain and update job knowledge to remain informed about novelty in the field. • Consult with management to guide and influence long term and strategic decision making within the broadest scope. • Drive process improvement and policy development initiatives that impact the function.

Role OverviewWe are looking for a versatile and experienced Customer Service Manager to oversee and actively participate in all aspects of client interactions. This role combines managerial responsibilities with hands-on tasks, ensuring the seamless operation of customer service while maintaining a personal connection with clients. The ideal candidate will have a strong customer service background, prior experience in property maintenance or specialized cleaning services, excellent problem-solving skills, and the ability to manage operations effectively in a growing business environment.You will directly report to the General Manager.Key ResponsibilitiesHandle client inquiries through phone, email, and WhatsApp, providing detailed service information.Book appointments, create quotations, and prepare invoices while ensuring accurate and timely follow-ups.Oversee payment collection and maintain organized financial records.Manage escalated customer issues and complaints, delivering prompt and effective solutions.Monitor and improve customer service processes to enhance client satisfaction.Analyze client feedback and operational trends to identify areas for improvement.Act as a liaison between clients and the operations team, ensuring clear communication of service requirements.

As an HR Manager you are responsible for a wide range of human resources HR activities including the following:1.) Hiring and recruitment 2.) Creating job description3.) Planning and schedules4.) Onboarding and training5.) Performance management6.) Conflict Resolution7.) Managing Compensation and Benefits

Design and curate authentic North and South Indian menus, ensuring a balanced representation of regional flavors and culinary traditions.Oversee daily kitchen operations, including food preparation, cooking, and presentation, while maintaining high standards of hygiene and safety.Manage inventory and procurement of ingredients, emphasizing the use of fresh, high-quality produce and spices unique to each region.Experiment with innovative recipes while respecting traditional cooking methods, aiming to enhance the restaurant's reputation and customer satisfaction.Collaborate with management to create seasonal menus that highlight regional festivals and special occasions, attracting diverse clientele.Ensure consistency in food quality and presentation by implementing standard operating procedures and regular quality checks.Maintain knowledge of current food trends and dietary restrictions, adapting recipes to accommodate diverse customer preferences.Engage with patrons to receive feedback and suggestions, using insights to refine dishes and enhance the dining experience.Participate in local culinary events and competitions, representing the establishment and promoting the unique aspects of North and South Indian cuisine.

Coordinate and manage all commercial activities for the company.Ensure compliance with all commercial, legal, and regulatory requirements.Manage customer accounts and relationships, including order processing, invoicing, and resolving any issues or disputes.Monitor and analyze market trends and competitor activities to identify opportunities and risks.Collaborate with cross-functional teams to develop and implement strategies to drive sales and profitability.Negotiate and finalize contracts and agreements with customers, suppliers, and other partners.Maintain accurate and up-to-date records of all commercial activities and transactions.Provide regular reports and updates on commercial performance to management.Support the sales team by providing pricing, product, and market information.Stay informed about industry trends and developments to identify new business opportunities.

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.

Valuing Completed Works & certifying the Payments. · Select subcontractors, agree the scope of services and allocate work. · Sharing relevant documentation and reports with project teams · Oversee project procurement management · Monitor project progress and handle any issues that arise · Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) · Help prepare budgets · Track any changes to the design or actual work and adjust budget projections. · Ensuring deadlines are met. · Providing administrative support. · Organizing project team meetings and recording minutes. · Liaising with clients to determine the project’s objectives. · undertake cost analysis for repair and maintenance project work · assist in establishing a client's requirements and undertake feasibility studies · identify, analyses and develop responses to commercial risks · prepare and analyses costing for tenders · allocate work to subcontractors · provide advice on contractual claims

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.

Guest Assistance: Anticipate and address all guest needs and inquiries.Product Knowledge: Maintain a thorough understanding of spa services, treatments, and products.Reception Area Maintenance: Ensure cleanliness and tidiness of the reception area and waiting lounge.Warm Welcome: Greet and welcome guests warmly, assisting with check-in and check-out procedures.Appointment Management: Coordinate spa appointments and manage booking systems efficiently.Guest Relations: Provide special assistance to guests as needed.Collaboration: Assist colleagues in various spa functions when required.Task Completion: Complete all shift duties outlined on the checklist.Transportation Assistance: Arrange transportation for guests as needed, including taxis and private vehicles.Support: Support other areas of the spa and hotel as necessary.

Answer any reservation inquiry in the prescribed manner and Hotel standards.Check the no show record as well as pending reservation.Check the VIP arrival, special requests and check traces to action.Check and review all bookings done for the day before sending to Front Office.Processes amendments and cancellations and enters these in the system.Replies to inquiries and reservations through facsimile and e-mail as received.Maintains complete knowledge of PMS and manual systems.Refer requests for initial booking of group rooms to the Sales Department.

Develop and maintain a system of internal controls (financial and otherwise) for managing the Food & Beverage resources, Operating Equipment and Fixed Assets in accordance with corporate guidelines that function in an orderly and efficient manner, ensures adherence to hotel policies, safeguards' resources and secure as far as possible the completeness and accuracy of records.Manage closing of books and preparation of Cost Control Reports as per Hotel Standards.Analyse & interpret financial reports, identify trends and make recommendations where necessary.

Deliver a high standard of personalized service to VIP clients, ensuring all their needs are met in a timely and professional manner.Present menus and provide detailed information about the dishes, beverages, and any specials.Take accurate food and beverage orders from VIP guests and relay them promptly to the kitchen or bar.Manage any special requests or preferences of VIP guests, such as dietary restrictions or personalized service needs.Ensure the cleanliness of the dining area and that all hygiene standards are strictly followed.

1. Time to time Coordination with Management to understand the needs and objectives of the project and any variations therefrom and document them for official sign off.2. Preparation of budget based on management objectives, provide periodical comparison of budget Vs Actuals, make periodical revisions in budgets as per variation from initial objectives and take sign off from management.3. Preparation of Timeline for execution of project based on management objectives, provide periodical comparison of estimation Vs actuals, make periodical revisions in timeline as per variation from initial objectives and take signoff from management.4. Communication and coordination with Various stake holders to ensure execution of project as per Management needs and objective.5. identification of consultants and contractors for whole or part of project.6. Periodical detailed and summarized report submission and discussion with Management on project status including non-urgent potential issues that are foreseen in the project and document the discussion outcomes and communicate with management and relevant stake holders.7. Schedule and award contracts and subcontracts, purchase orders and change orders as needed after official sign off from Management.8. Identify potential urgent issues and communicate on immediate basis to management to ensure timely decisions are made.9. Ensure assigned project is kept on schedule and within budget, proper document control and record keeping and accuracy of project costing.

Oversee daily restaurant operations, ensuring a seamless dining experience that reflects authentic Indian cuisine and culture.Manage inventory and procurement of specialty ingredients, maintaining quality and authenticity while optimizing costs.Recruit, train, and mentor staff to create a knowledgeable team capable of delivering exceptional customer service.Design and implement promotional strategies to attract diverse clientele, enhancing the restaurant's visibility in the community.Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both staff and guests.Monitor customer feedback and reviews, making adjustments to menu offerings and service practices as needed.Cultivate business friendly relationships with guests for better serving and long term partnership .Lead team meetings to foster collaboration and address challenges, ensuring alignment with the restaurant's vision.

To ensure events are managed efficiently and in a timely manner To ensure that all operating standards are adhered to in order to achieve the level of service To assist in monthly inventory checks on all supplies To assign responsibilities to subordinates and to check their performance periodically. To be on the floor at all times during events.To ensure that all banquet venues are kept clean and organized, both at the front as well as the back of house.To liaise and organize with various departments for a smooth flow of events

To ensure events are managed efficiently and in a timely manner To ensure that all operating standards are adhered to in order to achieve the level of service To assist in monthly inventory checks on all supplies To assign responsibilities to subordinates and to check their performance periodically. To be on the floor at all times during events.To ensure that all banquet venues are kept clean and organized, both at the front as well as the back of house.To liaise and organize with various departments for a smooth flow of events

Greet guests with a warm and friendly demeanor, ensuring a positive first impression.Present menus and provide detailed descriptions of daily specials to entice customers.Take accurate orders using a point-of-sale system, ensuring all dietary restrictions are noted.Serve food and beverages promptly, checking in regularly to enhance guest satisfaction.Maintain cleanliness and organization of the dining area, including resetting tables efficiently.Handle guest inquiries and complaints with professionalism, striving to resolve issues immediately.

Key Responsibilities:Manage RFPs: Handle all MICE RFPs generated by inbound or outbound sales offices, ensuring prompt and effective responses in line with company standards and strategies.Sales Execution: Implement and execute sales objectives and action plans to meet and exceed assigned targets, driving overall sales performance.Offer Preparation: Prepare comprehensive offer letters tailored to guest requirements and availability, maintaining adherence to company standards and selling strategies.Information Gathering: Ensure all pertinent details about the event are obtained from the account manager or client directly before preparing offers.Upselling Opportunities: Maximize opportunities for upselling by proposing additional events and activities that complement and enhance the MICE booking.Account Management: Establish and maintain detailed files for major accounts, assisting supervisors in managing the accounts management system effectively.Policy Adherence: Ensure strict adherence to sales policies and standard operating procedures (SOPs) at all times, maintaining consistency and quality in all sales practices.