Jobs in Travel, Hotel & Tourism companies, UAE

Develop and deliver engaging EHS training programs to ensure all employees understand safety protocols and compliance requirements.Monitor and analyze workplace incidents and near misses to recommend improvements and prevent future occurrences.Stay updated on federal, state, and local EHS regulations, ensuring the organization remains compliant and avoids penalties.Conduct thorough risk assessments to identify potential hazards and implement corrective measures for a safer workplace.Create and maintain detailed documentation of safety procedures, incident reports, and compliance audits for regulatory reviews.Collaborate with various departments to foster a culture of safety, integrating EHS practices into daily operations.Lead internal EHS audits and inspections, providing actionable feedback to enhance safety performance across the organization.Investigate accidents and incidents, compiling reports that detail findings and recommend actionable changes to prevent recurrence.Manage EHS-related records, ensuring they are accurate, accessible, and up-to-date for both management and regulatory bodies.Act as the main point of contact for EHS-related inquiries, providing expert guidance to employees and management on safety best practices.

Present and explain the menu items expertly, including daily specials, to enhance guests' dining experience.Take accurate orders and relay them to the kitchen efficiently, ensuring minimal wait times and maximum satisfaction.Serve food and beverages with precision and attention to detail, ensuring presentation meets the establishment's standards.Collaborate with kitchen staff and management to ensure smooth service flow, especially during peak hours.Upsell menu items and promotional offers skillfully, contributing to revenue growth and enhancing guest satisfaction.Greet and seat guests promptly, ensuring they feel welcomed and valued from the moment they arrive.

Oversee daily restaurant operations, ensuring that all standards of service and food quality are met consistently.Manage budgeting and financial tracking, including cost control measures to maximize profitability.Lead, train, and mentor staff, fostering a collaborative team environment that encourages professional growth.Monitor customer feedback and satisfaction, addressing concerns promptly to maintain high service standards.Oversee inventory management, minimizing waste and ensuring that stock levels meet operational requirements.Analyze sales trends and performance metrics, using data to inform decision-making and improve restaurant operations.Create and update menus in collaboration with the culinary team, reflecting seasonal trends and customer preferences.

Assist in sourcing suppliers by conducting market research to identify potential vendors and evaluate their capabilities.Prepare and issue purchase orders, ensuring accuracy in specifications and terms to avoid procurement discrepancies.Collaborate with internal departments to understand their procurement needs and provide tailored solutions that support their objectives.Monitor supplier performance and maintain relationships to ensure compliance with contractual obligations and delivery timelines.Conduct price comparisons and analyze cost proposals to secure the best value for the organization.Support contract negotiations by gathering data and insights to aid senior procurement staff in decision-making.Maintain accurate procurement records and databases to facilitate efficient tracking and reporting of purchasing activities.Assist in resolving any procurement-related issues or disputes by acting as a liaison between suppliers and internal stakeholders.Stay updated on industry trends and best practices to contribute innovative ideas for process improvements.Participate in team meetings and training sessions to enhance procurement knowledge and skills.

Reservations Handling: Manage incoming reservations through the phone, email, or in-person, ensuring accuracy in booking details.Internal Communication: Coordinate with other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure guest needs are met and requests are fulfilled in a timely manner.Accurate Billing: Prepare and ensure that guest bills are accurate and complete, including room charges, additional services, and taxes.Upselling Opportunities: Upsell hotel services, such as room upgrades, spa treatments, dining options, or tours, to enhance the guest experience and increase hotel revenue.Security Protocols: Follow and enforce hotel safety and security protocols, including emergency procedures, reporting suspicious activity, and ensuring guest safety.Record Keeping: Maintain accurate guest records, including personal information, reservation details, and guest preferences for future stays.Guest Complaints: Handle guest complaints or dissatisfaction professionally, striving to resolve issues and ensure a positive experience.Confidentiality: Maintain the confidentiality of guest information, respecting privacy laws and hotel guidelines for data protection.

Lead, manage, and motivate the front office team to provide excellent customer service.Assign daily tasks, ensuring that all front office operations are carried out efficiently.Ensure that guests are welcomed, checked-in, and checked-out smoothly and efficiently.Handle guest inquiries, complaints, and requests professionally, ensuring satisfaction.Maintain a calm and effective response to difficult or emergency situations.Ensure that communication between departments is clear and effective for smooth operations.Oversee daily front office operations such as guest check-ins/outs, reservations, billing, and concierge services.Ensure proper handling of guest data, including checking the accuracy of reservation details.

Customer Service: Ensure guests are greeted warmly, check-ins and check-outs are smooth, and that guests' needs are promptly addressed.Issue Resolution: Handle guest complaints or concerns efficiently and professionally, ensuring a satisfactory resolution.Guest Communication: Provide guests with information about hotel facilities, services, local attractions, and anything else they need during their stay.Team Supervision: Oversee and coordinate the front desk team (receptionists, concierge, bellboys, etc.) to ensure efficiency and excellent guest service.Staff Training: Provide training and guidance to new employees and conduct ongoing training to ensure staff is up to date on procedures, systems, and customer service standards.Shift Management: Schedule shifts, manage daily operations, and monitor team performance to ensure smooth front office functions.Check-in/Check-out Management: Oversee and assist with check-in and check-out procedures, ensuring accuracy in guest billing and records.Reservations: Assist in managing reservations, ensuring that all guest bookings are accurate and up-to-date.Guest Billing: Ensure correct charges are posted to guest accounts and that billing inquiries are handled efficiently.System Usage: Operate property management systems (PMS), handle check-in/check-out, reservations, guest requests, and billing.

Job briefWe are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.ResponsibilitiesContact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the company’s reputationKeep records of calls and sales and note useful information

We’re seeking a qualified sales specialist to sell our products & services. The ideal candidate will have a strong understanding of the sales process and excel at generating leads, building relationships, and closing deals. As a Corporate Sales Specialist, you will be responsible for generating new business opportunities and managing existing corporate client accounts. Objectives of this roleRepresent the company effectively by developing comprehensive knowledge of its offerings.Maximize sales performance through strong relationships with clients and awareness of their needs.Generate leads by committing to customer service and building relationshipsAdjust sales techniques according to interactions and results in the fieldConduct incisive and insightful research of markets and competitorsResponsibilitiesIdentify and prospect potential corporate clients through various channelsDevelop and maintain a pipeline of qualified leadsConduct sales presentations and product demonstrations to clientsUnderstand client needs and recommend suitable solutions to achieve their business objectivesNegotiate contract terms and pricing to close dealsCollaborate with internal teams to ensure successful implementation and deliveryProvide ongoing support and assistance to clients to ensure customer satisfactionStay updated on industry trends and competitor activities

Developing and executing marketing campaigns across various channels to drive brand awareness and lead generation.Collaborating with cross-functional teams such as sales, design, and product to execute marketing initiatives.Conducting market research and analyzing data to identify trends and opportunities for growth.Managing social media accounts and developing content for social media platforms.Creating and managing email marketing campaigns and newsletters.Coordinating events and sponsorships to promote the brand and generate leads.Creating and maintaining marketing collateral such as brochures, presentations, and case studies.Tracking and reporting on the effectiveness of marketing campaigns and initiatives.Managing the marketing budget and ensuring all initiatives are within budget.Staying up-to-date on industry trends and best practices to continually improve marketing strategies.

Job Summary: We are looking for skilled AC technicians with a proven track record in AC Diagnosing and Repairing, other MEP experience is a plus.The AC Technician and driver is responsible for supervising a team of technicians to perform various work on residential properties such as AC Cleaning, AC Diagnosing, AC Repairs, and other MEP works assigned to his team. This role requires technical expertise, problem-solving skills, and a strong commitment to safety and quality.Key Responsibilities:AC Maintenance:• Perform regular preventative maintenance on HVAC systems to ensure optimal performance and efficiency.• Clean and replace air filters, inspect ductwork, and check refrigerant levels. AC Repair:• Diagnose and troubleshoot HVAC system malfunctions and failures.• Repair or replace faulty components, including motors, compressors, and thermostats.• Ensure timely and effective resolution of service requests. Safety Compliance:• Adhere to all safety regulations and procedures while performing tasks.• Maintain a clean and safe work environment, ensuring tools and equipment are properly maintained and stored. Customer Service:• Communicate effectively with clients to explain maintenance and repair needs.• Provide excellent customer service and communication to ensure satisfaction.

Develop and implement innovative sales strategies tailored to the leisure segment, focusing on high-impact marketing campaigns to attract new clients.Cultivate and maintain strong relationships with key accounts, ensuring exceptional customer service and tailored solutions that meet client needs.Conduct market research to identify emerging trends and opportunities, using data analytics to inform decision-making and enhance sales performance.Collaborate with cross-functional teams, including marketing and operations, to align sales initiatives with overall business objectives and enhance service delivery.Monitor and analyze sales metrics, preparing detailed reports and forecasts to present to senior management for strategic planning.Negotiate contracts and agreements with clients, ensuring favorable terms that maximize revenue while maintaining client satisfaction.Organize and participate in industry events, trade shows, and networking opportunities to raise brand awareness and generate leads.Stay updated on industry developments and competitor activities, adapting sales strategies to maintain a competitive edge in the leisure market.

Oversee daily reservation operations, ensuring accuracy and efficiency in booking processes to enhance guest experience.Manage and train a team of reservation agents, providing guidance on best practices for customer service and booking procedures.Analyze reservation data and trends to optimize pricing strategies and maximize revenue for the hotel.Collaborate with sales and marketing teams to create promotional packages that attract guests and improve occupancy rates.Develop and implement standard operating procedures for reservations to maintain consistency and quality in service.Handle complex customer inquiries and resolve booking issues promptly to ensure guest satisfaction.Monitor and manage overbooking situations, ensuring appropriate communication with guests and staff.Utilize reservation software efficiently, ensuring all team members are adequately trained and utilizing the system to its full potential.Prepare regular reports on reservation statistics and forecasts to assist management in decision-making.Maintain relationships with travel agents and corporate clients to encourage repeat business and foster loyalty.

Manage relations with collection agencies.Manage relations with credit reporting agencies.Manage relations with credit insurance providers.Manage relations with the sales department.Manage all account queries and disputes.Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.Daily review of Accounts Receivable ledger and monitor incoming payment.Responsible for Ageing of Debtors and maintaining the same under control.Responsible for compiling all group billing.Focus on minimizing the AR outstanding balance.Responsible for maintaining the debtor’s ledger with regular review of the aged accounts.Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after coordinating with the PMS vendor.Ensuring prompt, accurate and efficient system for billing of current and aged accounts.Review the AR Aging report on a daily basis.Review the guest ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.Administer credit processes and policies for other departments in the hotel.Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.Ensure the timely credit collections of all outstanding payments.Follow up on all overdue accounts and send to debt collectors, as required.Monitor any unallocated payments from customers and apply the same with future bills.Monitor credit limits of all outstanding accounts.Check and verify that all open Paymaster accounts were justified and should comply with company’s policy and procedure.Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure. {load position amp-mid}Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.Respond and resolve customer queries.Reconcile all unpaid and short paid aged accounts.

Oversee and manage the design, installation, and commissioning of mechanical, electrical, and plumbing systems in projects.Coordinate with cross-functional teams, including architects, contractors, and consultants, to integrate MEP systems seamlessly into overall project plans.Monitor construction progress and resolve technical issues to maintain project quality and standards.Prepare and review technical drawings, specifications, and documentation.Lead system testing, commissioning, and handover to ensure operational excellence.

Generate new business opportunities by meeting potential clients to understand their needs.Building strong relationships with the existing portfolio of clients.Identifying opportunities for new business development through following up on leads and research on target client.Attracting new clients by innovating and overseeing the sales process for the business.

Understanding of reports from Finance controls as well as IT logic perspective.Independently manages and works with IT for reports.Maintains daily reconciliation of the data derived from different systems and what is reported on client portal .Provides training to customers for reports (if required).Highlights the gaps and deficiencies on the reports in a timely manner.Assists Auditors in IT verification of the system.

• Drive Collaboration and work closely with Group CFO to deliver results. • Consolidate and analyze financial data (budgets, income statement forecasts etc.) considering company’s goals and financial standing. • Assemble and summarize data to structure sophisticated reports on financial status and risks. • Develop financial models, conduct benchmarking and process analysis. • Conduct business studies on past, future and comparative performance and develop forecast models. • Identify trends, advise company and recommend actions to a senior financial analyst based on sound analysis. • Track and determine financial status by analyzing actual results in comparison with forecasts. • Gain and update job knowledge to remain informed about novelty in the field. • Consult with management to guide and influence long term and strategic decision making within the broadest scope. • Drive process improvement and policy development initiatives that impact the function.

Role OverviewWe are looking for a versatile and experienced Customer Service Manager to oversee and actively participate in all aspects of client interactions. This role combines managerial responsibilities with hands-on tasks, ensuring the seamless operation of customer service while maintaining a personal connection with clients. The ideal candidate will have a strong customer service background, prior experience in property maintenance or specialized cleaning services, excellent problem-solving skills, and the ability to manage operations effectively in a growing business environment.You will directly report to the General Manager.Key ResponsibilitiesHandle client inquiries through phone, email, and WhatsApp, providing detailed service information.Book appointments, create quotations, and prepare invoices while ensuring accurate and timely follow-ups.Oversee payment collection and maintain organized financial records.Manage escalated customer issues and complaints, delivering prompt and effective solutions.Monitor and improve customer service processes to enhance client satisfaction.Analyze client feedback and operational trends to identify areas for improvement.Act as a liaison between clients and the operations team, ensuring clear communication of service requirements.

As an HR Manager you are responsible for a wide range of human resources HR activities including the following:1.) Hiring and recruitment 2.) Creating job description3.) Planning and schedules4.) Onboarding and training5.) Performance management6.) Conflict Resolution7.) Managing Compensation and Benefits

Design and curate authentic North and South Indian menus, ensuring a balanced representation of regional flavors and culinary traditions.Oversee daily kitchen operations, including food preparation, cooking, and presentation, while maintaining high standards of hygiene and safety.Manage inventory and procurement of ingredients, emphasizing the use of fresh, high-quality produce and spices unique to each region.Experiment with innovative recipes while respecting traditional cooking methods, aiming to enhance the restaurant's reputation and customer satisfaction.Collaborate with management to create seasonal menus that highlight regional festivals and special occasions, attracting diverse clientele.Ensure consistency in food quality and presentation by implementing standard operating procedures and regular quality checks.Maintain knowledge of current food trends and dietary restrictions, adapting recipes to accommodate diverse customer preferences.Engage with patrons to receive feedback and suggestions, using insights to refine dishes and enhance the dining experience.Participate in local culinary events and competitions, representing the establishment and promoting the unique aspects of North and South Indian cuisine.

Coordinate and manage all commercial activities for the company.Ensure compliance with all commercial, legal, and regulatory requirements.Manage customer accounts and relationships, including order processing, invoicing, and resolving any issues or disputes.Monitor and analyze market trends and competitor activities to identify opportunities and risks.Collaborate with cross-functional teams to develop and implement strategies to drive sales and profitability.Negotiate and finalize contracts and agreements with customers, suppliers, and other partners.Maintain accurate and up-to-date records of all commercial activities and transactions.Provide regular reports and updates on commercial performance to management.Support the sales team by providing pricing, product, and market information.Stay informed about industry trends and developments to identify new business opportunities.

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.

Valuing Completed Works & certifying the Payments. · Select subcontractors, agree the scope of services and allocate work. · Sharing relevant documentation and reports with project teams · Oversee project procurement management · Monitor project progress and handle any issues that arise · Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) · Help prepare budgets · Track any changes to the design or actual work and adjust budget projections. · Ensuring deadlines are met. · Providing administrative support. · Organizing project team meetings and recording minutes. · Liaising with clients to determine the project’s objectives. · undertake cost analysis for repair and maintenance project work · assist in establishing a client's requirements and undertake feasibility studies · identify, analyses and develop responses to commercial risks · prepare and analyses costing for tenders · allocate work to subcontractors · provide advice on contractual claims

Assist in recruitment processes, including posting job ads, screening candidates, scheduling interviews, and conducting initial assessments.Support employee onboarding and orientation to ensure a smooth transition into the organization.Maintain accurate employee records and HR databases, ensuring compliance with company policies and labor laws.Handle employee inquiries, provide information on HR policies, and address general HR-related issues.Organize and participate in employee engagement initiatives, training programs, and development activities.Coordinate with payroll and benefits administration to ensure timely and accurate processing.Assist in managing employee attendance, leave requests, and performance records.Provide support in HR-related projects and initiatives as needed.