Roles & Responsibilities
Responsible for designing, implementing and managing Office 365 and directing functions relating to.
Cloud Infrastructure Management
Deploys and ensures smooth operations and optimizations of IT applications and services such as AWS, Azure, and OCI.
Monitors cloud resources such as Virtual machines, Databases, Storage, Windows & Linux server operating systems.
Coordinates and escalates issues to Managed Service Providers (MSPs) for prompt resolution.
Plans and schedules routine maintenance activities, including software updates and hardware upgrades.
Ensures the effectiveness of backup and recovery procedures for business continuity.
Implements and maintains cloud security best practices, including identity / access management and data encryption.
Network Administration
Implements and maintains the organization's network infrastructure, including routers, switches (Cisco/Avaya), firewalls (FortiGate) Indoor/Outdoor wireless networks (Avaya/Altai).
Monitors and identifies network performance and bottlenecks and implements necessary optimizations to ensure high availability of user experience.
System Administration:
Creates and manages user accounts, licenses, and access permissions in Microsoft 365.
Provides technical support to end-users, addressing Microsoft 365-related issues and configures and maintains distributions lists, mailboxes, and email policies.
Configures, manages mobile device, including multi-factor authentication (MFA) and data loss prevention (DLP). and ensures compliance with organizational policies.
Implements and maintains server security measures, including antivirus, intrusion detection systems, and access controls.
Manages and maintains active directory infrastructure, including domain controllers, forests, trusts, DNS and DHCP services.
Manages and maintains Intune and group policies for user configurations and computer system settings.
Performs regular patch updates and fix vulnerabilities as per company policy.
Tests updates in a controlled environment before deployment.
Collaboration, Documentation and Reporting:
Collaborates with internal teams and stakeholders to understand business requirements and translate them into scalable and secure cloud and network solutions.
Provides technical guidance and supports to other IT teams and end-users using service desk.
Prepares regular reports on system performance, capacity planning, and security incidents.
Information Security Management System (ISMS):
Ensures compliance with relevant regulatory requirements, such as GDPR or HIPAA.
Safeguards company information as per Information Protection policies.
Implements and maintains an Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable.
Implements and maintains the necessary information security policies, standards, procedures. and guidelines, in conjunction with the Information Technology Security Committee.
Performs the IT compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations.
Participates and supports an information security awareness, training and educational activities.
Participates and supports an information security risk assessments and controls selection activities.
Participates and supports relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.
Complies with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
Reports an Information Security incident timely manner and action per management direction.
Desired Candidate Profile
The ideal candidate must possess a graduate or post graduate degree in computer science or information technology or equivalent. Any additional certifications such as Azure / AWS Certified Solutions Architect, Cisco Certified Network Professional (CCNP), Microsoft 365, Enterprise Administrator or Fortinet Firewall certification are advantageous.
The candidate must have minimum 5 years of experience in cloud infrastructure management, including Microsoft 365 administration, AWS, Azure, and Oracle Cloud infrastructure and must be knowledgeable of Fortinet Firewalls, Network administration, protocols, and security.
