Jobs in Banking - Retail companies, UAE

Strategic DevelopmentIdentify and develop new business opportunities in the crypto space, focusing on partnerships and collaborations that enhance our market presence.Sales StrategyDevelop and execute effective sales strategies to achieve revenue targets, including identifying target markets and potential clients.NegotiationLead negotiations and close deals with clients and partners, ensuring favorable terms and conditions.Revenue GrowthDevelop and implement strategies to increase trading volume on the platform, focusing on attracting new users and retaining existing customers.Partnership DevelopmentEstablish and nurture partnerships with key stakeholders, including financial institutions, fund houses, and potential investors, to expand our market reach and influence.Client EngagementBuild and maintain relationships with high-value clients, providing support and insights to enhance their trading experience.Cross-Functional CollaborationWork closely with marketing, product development, and compliance teams to ensure alignment in business strategies and execution.Industry NetworkingRepresent the company at industry events, conferences, and networking functions to promote our brand and establish connections within the crypto ecosystem.

Manage and organize office supplies, ensuring inventory levels are maintained and reordering occurs efficiently to avoid shortages.Assist in scheduling appointments and meetings, coordinating with multiple stakeholders to ensure optimal timing and venue arrangements.Handle incoming and outgoing communications, including phone calls and emails, ensuring a professional and timely response.Support the preparation of reports by gathering data, formatting documents, and ensuring accuracy in information.Maintain a clean and organized office environment, including managing filing systems and ensuring all documents are easily accessible.Conduct basic data entry tasks, ensuring that all information is accurately captured and updated in relevant databases.Assist with travel arrangements, including booking accommodations, and transportation for team members.Provide administrative support to various departments, adapting to specific needs and assisting with projects as required.Monitor and maintain office equipment, coordinating repairs and servicing to minimize downtime and disruptions.Foster a welcoming atmosphere for clients and visitors, ensuring that they feel valued and their needs are promptly addressed.

• Meet and exceed sales targets every month • Selling Banking products (Credit Cards & Personal Loans) to customers. • Identify new business opportunities to generate pipeline • Leverage sales tools and resources to identify new sales leads and get repeated business from existing customers • Collaborate and give timely reports to Sales Leaders • Achieving the monthly sales targets assigned to them.

Liaison with Business Team, Regulators, Vendors and Corporate Office for Product related matters.End-to-end execution of New Digital Projects and initiatives.Handle incidents and service requests from all internal stakeholders with respect to digital products and execution of day to day operational activitiesMonitoring and day-to-day execution of Digital Function Policy and Manuals.End-to-end procurement process including requirement finalization, negotiation/RFP, approval, payments and reporting.Analyzing and understanding the market best practices for various digital products and formalize the strategy for implementation of same. Develop comprehensive project plans that align with the strategic goals of the digital banking department. Define project scope, objectives, and deliverables in collaboration with respective teams and stakeholders. Create and manage detailed project timelines, ensuring achievement of milestones. Effectively manage relationships with vendors and service providers. Ensure projects meets with all regulatory compliances/ timeline and banks norms.Handling the operational activities of digital products and maintenance of Physical Asset like ATM, TAB etc.Working closely with vendors, management and regulatory authorities regarding for digital productsPreparing written proposals or requestsCoordinate with cross functional teams including developers, tech team and business teams to implement new features and services.SLA monitoring and implementation with external/internal stakeholders.

Selling Banking products (Credit Cards) to customers.Identify new business opportunities to generate pipeline.Leverage sales tools and resources to identify new sales leads and get repeated business from existing customers.Collaborate and give timely reports to Sales Leaders.Achieving the monthly sales targets assigned to them.

· Selling Banking products (Personal Loans) to customers.· Identify new business opportunities to generate pipeline.· Leverage sales tools and resources to identify new sales leads and get repeated business from existing customers.· Collaborate and give timely reports to Sales Leaders.· Achieving the monthly sales targets assigned to them.

We are looking for dynamic and results-driven Business Setup Experts to join our sales team in Dubai. The ideal candidate will have a strong understanding of company formation in the UAE (Mainland & Freezone), along with excellent sales and client-handling skills.Key Responsibilities:Advise clients on business setup procedures in Mainland, Freezone, and Offshore jurisdictions.Generate leads and close deals through consultative sales techniques.Understand client requirements and provide tailored solutions for company formation, visas, and related services.Maintain strong relationships with clients, ensuring high levels of customer satisfaction.Stay updated with UAE business laws, regulations, and compliance requirements.Collaborate with internal teams to ensure smooth service delivery.

Technical -Must have - Good Architectural understanding and Experience in managing large enterprise IT Infrastructure & Datacenters.Must have - Experience in IT Infrastructure Managed Services environment as a Senior Technical Manager. Team size of 50+ (Engineers, leads and Managers).Must have - Hands on experience in managing 24x7x365 Operations. Act as MIM during Critical Incidents, Major Change, etc.Must have - Experience in planning and Executing Full Site to Site DR.Must have - Strong domain knowledge in Compute (Windows & Linux), Virtualization (VMware), Commvault Backup, Infrastructure Tools/Applications.Good to have - Domain knowledge in Cyber Security and SOC.

1. Website Development & Maintenance:o Develop, deploy, and maintain 10 active websites.o Handle both front-end and back-end development tasks.o Work with designers to ensure user-friendly interfaces.o Ensure responsiveness and compatibility across various devices and browsers.2. Full Stack Development:o Write clean, maintainable code using modern development technologies.o Build scalable APIs and integrate third-party services.o Implement server-side logic and ensure efficient database management.o Ensure seamless communication between the front-end and back-end.o Assist front-end developers through PHP backend supporto Developing custom plugins. Build, test, and maintain custom plugins to expand functionality and improve user experience.o Develop responsive WordPress websites that align with user needs and meetproject specifications.3. Performance Optimization:o Continuously monitor website performance and identify areas for improvement.o Implement caching strategies, reduce load times, and enhance the overall speed of websites.o Customizing themes. Adapt WordPress themes to enhance visual appeal and website architecture, ensuring alignment with branding guidelines.4. Troubleshooting & Debugging:o Respond to and troubleshoot bugs, issues, and server-related concerns quickly and efficiently to maintain website functionality..o Implement solutions to enhance the stability of websites.o Troubleshoot technical problems, fix bugs, and resolve performance issues5. Cross-platform Compatibility & SEO:o Ensure all websites are cross-platform compatible and optimized for search engines.o Implement basic SEO practices and tools to enhance website visibility.6. Version Control & Documentation:o Use version control tools (e.g., Git) to maintain code integrity.Write and maintain detailed documentation for each project

Conduct thorough research to create well-informed and engaging content tailored to target audiences.Develop a content calendar that aligns with marketing strategies and ensures timely delivery of content.Write compelling copy for various formats including blogs, articles, social media posts, and newsletters.Optimize content for SEO to enhance visibility and drive organic traffic to the website.Collaborate with designers and marketers to create multimedia content that complements written copy.Monitor content performance using analytics tools and adjust strategies based on insights.Stay updated with industry trends and incorporate relevant topics into content planning.Participate in brainstorming sessions to generate innovative content ideas and campaigns.

Selling Banking products (Credit Cards) to customers.Identify new business opportunities to generate pipeline.Leverage sales tools and resources to identify new sales leads and get repeated business from existing customers.Collaborate and give timely reports to Sales Leaders.Achieving the monthly sales targets assigned to them

Training clients , Explaining Product , with demo & generating new leads .making strong follow-up's , Onboarding Them professionally.

Oron Limited, a leading Forex trading company, is looking for an experienced Sales & Customer Support Executive to join our team in Business Bay, Dubai. The ideal candidate should have a strong background in Forex sales and customer service, with at least 2 years of experience in the industry.Key Responsibilities:Sales & Business Development: Generate and convert leads into active traders, develop new business opportunities, and maintain strong relationships with clients.Customer Support: Assist clients with account setup, platform navigation, and transaction-related queries to ensure a seamless trading experience.Market Knowledge: Stay updated on Forex market trends, trading platforms, and industry regulations to provide accurate information to clients.Client Retention: Engage with existing customers, address their concerns, and ensure high levels of satisfaction and retention.Collaboration: Work closely with the marketing and compliance teams to ensure smooth operations and adherence to regulatory requirements.

**Urgent Hiring: Sales Specialist, Sales Officer – POS & Acquiring Solutions**Location: Abu DhabiJob Type: Full-TimeIndustry: Payments, Fintech, Merchant Acquiring ServicesAbout the Role:We are looking for dynamic and results-driven Sales Executives to join our team, specializing in POS & Acquiring Solutions. If you have a strong background in B2B sales, merchant acquiring, and payment processing, this is an excellent opportunity to grow your career in a fast-paced, high-reward environment.Key Responsibilities:Identify, prospect, and onboard new merchants for POS and acquiring solutions.Develop and maintain strong relationships with businesses across various industries.Present and sell payment solutions, including POS terminals, payment gateways, and acquiring services.Negotiate contracts, pricing, and service agreements to meet client needs.Achieve and exceed sales targets and KPIs.Stay updated on industry trends, competitor activities, and regulatory changes.Work closely with internal teams to ensure smooth on boarding and customer satisfaction.Requirements:Proven experience 1-2 Years in POS sales, acquiring, or payments industry.Strong understanding of merchant acquiring, card payments, and transaction processing.Excellent communication, negotiation, and presentation skills.Self-motivated with a results-driven approach.Ability to work independently and manage a sales pipeline effectively.Familiarity with digital payments, fintech solutions, and banking relationships is an advantage.Fresher with finance background may also apply.What We Offer:Competitive salary with attractive commissions and incentives.Career growth opportunities in a rapidly expanding sector.Comprehensive training and ongoing professional development.A dynamic and collaborative work environment.Join us and be part of the future of payments!

Analah DIFC Limited OverviewAnalah DIFC Limited is a DFSA-regulated, Category 4 investment and property crowdfunding platform, dedicated to democratizing investment opportunities by offering access to startups, pre-IPO investments, unlisted stocks, and fractional real estate investments. Job Title: Head of Business – Investment & Real Estate Crowdfunding Location: Dubai Number of Positions: 1 Company: Analah DIFC Limited Job Type: Full-Time Reports to: Head of Department Position OverviewThe Head of Business will lead our real estate and financial crowdfunding operations, managing the deal sourcing and fundraising teams, ensuring compliance with DFSA regulations, and strategically driving growth. This senior role requires substantial expertise and experience in real estate, particularly fractional and residential investments, alongside a strong understanding of startup investment ecosystems and fundraising dynamics. Key Responsibilities:Strategically oversee real estate crowdfunding and startup investment operations.Lead and manage deal sourcing, fundraising, and compliance teams.Direct fundraising strategy, building robust relationships with institutional investors, venture capital firms, HNWIs, and key market stakeholders.Ensure comprehensive compliance and adherence to DFSA regulatory standards and requirements.Guide teams on deal sourcing, market analysis, financial modeling, and risk management specifically in real estate investments.Represent Analah DIFC at key industry events to strengthen brand presence and market positioning.Provide leadership, mentorship, and professional development to team members. Qualifications:Education: Master’s degree in Business Administration (MBA), Finance, Real Estate, or a related field.Experience: Minimum 7 years of senior management experience, specifically within real estate crowdfunding or financial sectors Proven expertise in fractional real estate, residential investments, startup ecosystems, and fundraising within DFSA-regulated environments. Skills:Strong strategic leadership, fundraising expertise, and regulatory compliance management.Advanced analytical, negotiation, and relationship-building capabilities.In-depth knowledge of the Dubai real estate market and financial investment landscape. Compensation & Benefits: Salary Hike: Competitive, including potential salary increase based on experience and previous role. Profit Sharing: Up to 50% based on achieving defined business targets. ESOP: Eligible after three years, subject to management discretion.Visa: Visa & Medical benefits available immediately. This role strategically oversees real estate crowdfunding and financial investment activities to ensure sustainable business growth and regulatory compliance.

Analah DIFC Limited OverviewAnalah DIFC Limited is a DFSA-regulated, Category 4 investment and property crowdfunding platform, dedicated to democratizing investment opportunities by offering access to startups, pre-IPO investments, unlisted stocks, and fractional real estate investment Job Title: Compliance Officer / MLRO / Risk Officer Location: Dubai, UAE Number of Positions: 1 Company: Analah DIFC Limited Job Type: Full-Time Reports to: Board of Directors Position Overview The Compliance Officer / MLRO / Risk Officer will be responsible for ensuring the firm's compliance with all applicable DFSA regulations and UAE laws. This role involves overseeing the firm’s anti-money laundering (AML) framework, risk management systems, and ensuring adherence to the highest standards of governance and regulatory requirements. Key ResponsibilitiesEstablish and maintain compliance arrangements, policies, and procedures to ensure adherence to all applicable legislation and DFSA rules.Develop, document, and maintain monitoring and reporting processes to promptly identify, report, and address compliance breaches.Maintain detailed records of compliance breaches and their resolution.Provide training to employees on compliance-related topics and ensure that the firm meets structured Continuing Professional Development (CPD) requirements.Advise the Board of Directors and senior management on compliance risks and recommend mitigating actions.Act as a point of contact with the DFSA and ensure timely responses to any regulatory inquiries. MLRO ResponsibilitiesOversee the implementation and day-to-day operation of the firm’s AML policies, procedures, systems, and controls.Act as the designated point of contact for notifications and suspicious activity reporting under DFSA AML regulations.Submit Suspicious Activity Reports (SARs) in compliance with UAE Federal AML legislation.Ensure AML training programs are in place, and employees are adequately aware of AML obligations.Liaise with UAE authorities and the DFSA on money laundering and financial crime matters.Implement actions in response to regulatory findings, directives, or guidance under DFSA AML Chapter 10. Risk Officer ResponsibilitiesDesign and implement robust risk management systems to identify, assess, and mitigate risks affecting the firm and its stakeholders.Maintain and update the firm’s Risk Register on a periodic basis.Develop and enforce policies to manage risks, including operational, financial, and reputational risks.Ensure alignment with any group-wide risk policies, systems, and controls.Maintain and periodically test the firm’s Business Continuity and Disaster Recovery Plan.Provide regular risk updates and reports to the Board and senior management. Qualifications and Skills EducationBachelor’s degree in Law, Business Administration, Finance, or a related field (Master’s degree preferred).Professional certifications such as ICA, CAMS, or CRCM are highly desirable. ExperienceProven experience in compliance, AML, or risk management within the UAE, preferably in the financial services sector.Familiarity with DFSA regulations and UAE Federal AML legislation is essential.Candidates with experience in Banking, Financial Services, Real Estate, or Legal sectors will be given preference.SkillsStrong analytical and problem-solving capabilities.Excellent communication and interpersonal skills to engage with regulatory bodies, stakeholders, and internal teams.Proficiency in compliance software and tools.Ability to manage confidential information with integrity and professionalism.Strategic thinking with adaptability to a fast-paced and evolving regulatory environment.Key AttributesEthical mindset with meticulous attention to detail.Proactive approach to compliance and risk management.Commitment to maintaining up-to-date knowledge of regulatory changesCompensation & BenefitsSalary Hike: Competitive based on experience and performance.ESOP: Available after 3 years, at management’s discretion

Analah21 OverviewAnalah21 is the UAE-based real estate brokerage platform of the Analah Group, dedicated to delivering exceptional residential property investment opportunities. Job Title: Relationship Sales Manager – Real Estate Location: Dubai, UAE Number of Positions: 15 (10 Relationship Sales Managers, 5 Tele sales) Company: Analah 21 Job Type: Full-Time Reports to: Founders Position OverviewThe Relationship Sales Manager will lead and manage a dynamic sales team, driving property sales through B2B client relationships and B2C broker networks. The role involves overseeing the sales process, managing telesales executives, providing mentorship and training, and developing robust client relationships to achieve business goals.Key ResponsibilitiesRelationship Sales Manager (10 positions)Lead, manage, and mentor a team of real estate sales agents.Drive sales through direct client engagement (B2B and B2C) and channel partnerships with brokers.Conduct market research and financial analyses to identify strategic sales opportunities.Actively participate in the sales process, ensuring timely client follow-up and successful deal closures.Maintain strong relationships with brokers and high-net-worth individual (HNI) clients.Ensure accurate documentation and record-keeping of client interactions and sales activities.Perform comprehensive due diligence, financial analysis, and risk assessments for real estate investments.Frequent travel within the Gulf region to build and sustain relationships.Must possess a valid driving license and own a car. Telesales Executive Management (5 positions)Oversee telesales executives conducting outbound calls to potential clients (B2B and B2C).Guide the team in generating and nurturing leads, ensuring high conversion rates. Qualifications and Skills EducationBachelor’s degree in Business Administration, Marketing, Real Estate, Economics, or related fields.Experience:Extensive direct sales experience (B2B and B2C) specifically in real estate within Gulf countries.Proven track record in real estate sales (apartments/villas), with 2-4 years of direct experience.At least 2 years of dedicated sales experience within the Gulf region.Skills:Excellent negotiation skills essential for effective deal closures.- Proficient in prospecting, lead generation, and managing the sales funnel.- Strong interpersonal and communication skills to clearly articulate and tailor offerings to client needs. Compensation & BenefitsSalary: Competitive, commensurate with experience and performance.Profit Sharing: Up to 50% based on meeting defined performance targets.ESOP: Eligible after three years, subject to management discretion. Brokerage Sharing Structure (Off-Plan & Secondary Market)1. In-House Employees:- 80% commission on self-closed deals.- 60% commission on company-provided deals.2. Market Brokers (Channel Partners):- 95% commission for CPs in UAE who independently close deals.- 70% commission for UAE-based CPs when assisted by Analah.- 60% commission for CPs outside UAE (Russia, China, India, Canada, USA) when assisted by Analah.- 40% commission for referral leads where CPs provide only the name and Analah completes the deal.3. Employees with Salary (With Car & Driving License):- Minimum base salary of ₹5K per month.- 50% commission on revenue above 1x.- Additional 10% commission above 1x for team leads handling deals.4. Visa & Medicals:- Immediate visa discussions possible for experienced real estate professionals.This structure applies to both off-plan and secondary market transactions.

Analah OverviewAnalah21 is the UAE-based real estate brokerage platform of the Analah Group, dedicated to delivering exceptional residential property investment opportunities. Job Title: Sales Director – Real Estate Location: Dubai, UAE Number of Positions: 2 Company: Analah 21 Job Type: Full-Time Reports to: Board of Directors Position OverviewThe Sales Director will strategically oversee the real estate sales operations, guiding teams to exceed business objectives. The role involves formulating effective sales strategies, managing Relationship Sales Managers and Telesales Executives, cultivating key client relationships, and ensuring robust performance across both B2B client engagements and B2C broker partnerships.Key ResponsibilitiesDevelop and execute strategic sales plans to achieve revenue targets.Provide leadership and mentorship to Relationship Sales Managers and Telesales Executives.Oversee B2B and B2C sales channels, ensuring alignment with corporate goals.Build and maintain high-level relationships with key brokers, developers, and high-net-worth individual (HNI) clients.Conduct comprehensive market research and competitive analysis.Ensure compliance with company policies and regulatory standards.Regularly evaluate team performance, offering guidance and professional development.Engage in direct sales activities and high-level negotiations as necessary.Regular travel within the Gulf region to strengthen client and broker relationships.Must possess a valid UAE driving license and own a car. Qualifications and Skills EducationBachelor’s degree in Business, Marketing, Real Estate, or related fields (MBA preferred).Experience:Minimum of 6-10 years of experience in real estate sales, including at least 3 years in senior management roles within the Gulf region.Skills:Exceptional leadership, negotiation, and strategic management capabilities.Strong communication, interpersonal, and relationship-building skills.Proficient in sales forecasting, lead management, and sales funnel optimization. Compensation & Benefits Salary: AED 10,000 - 20,000 per month, competitive based on experience (with potential salary hike based on previous role).Profit Sharing: Attractive profit sharing on overall business performance.ESOP: Eligible after three years, subject to management discretion.- Visa & Medical benefits discussed immediately.This brokerage structure applies to both off-plan and secondary market transactions as per company policy.

Designation: Relationship OfficerPossess comprehensive knowledge of business banking products and services, including account management, loans, credit facilities, and other banking solutions tailored to SMEs.Actively work towards achieving assigned sales targetsIdentify and understand the needs of SME clients and provide them with tailored banking solutions. .Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a smooth banking experience.Collaborate with internal teams (e.g., credit, operations) to ensure seamless delivery of banking products and services to clients.

Conduct property viewings and provide expert advice to clients.Maintain relationships with prospective clients, understanding their property needs and preferences.Stay up-to-date with market trends and upcoming real estate UAE Properties Launches & Off-Plan Projects.Actively seek out new sales opportunities through networking & social media.

Oversee and manage daily operations of the real estate sales team, ensuring efficient property sales and marketing activities.Develop and implement sales strategies to achieve sales targets and maximize business growth in the off plan real estate market.Lead,train, and motivate a team of real estate professionals, providing ongoing guidance and support to enhance performance.Build and maintain strong relationships with clients, developers, and other stakeholders, ensuring customer satisfaction and retention.Monitor market trends and competitor activities to identify new opportunities and maintain a competitive edge in the market.

Business Development Manager** with a focus on creating business partnerships with banks and dealing with high-profile customers:---*Business Development Manager Job Description*A *Business Development Manager (BDM)* fosters existing client relationships to encourage ongoing sales and pursues prospective clients to win new business. The BDM educates potential customers about the company’s products and services, plans and executes marketing campaigns, and responds to requests for proposals (RFPs) ².*Key Duties and Responsibilities:*1. *Maintain Client Relationships:* Cultivate and maintain relationships with existing clients to encourage repeat business.2. *Prospect and Establish New Business Relationships:* Identify potential clients, reach out to them, and establish new business connections.3. *Expand Sales Areas:* Develop new sales areas and improve sales through various methods.4. *Stay Informed:* Research the latest trends in the business industry and create new opportunities to expand the business.5. *Collaborate with Teams:* Work closely with sales and design teams to ensure requirements are met, such as sales numbers and profit goals.6. *Train Junior Salespeople:* Mentor and train junior sales team members to improve sales goals and meet expectations.7. *Understand the Market:* Have a strong understanding of company products or services, as well as the business position and competition, to keep the business competitive."We are looking for a Business Development Manager to join our team representing our leasing and finance division. This is an exceptional opportunity with excellent training for the right individual."

Job Title: Customer Service Consultant Job Location: DubaiPosition Type: Full-time Job Summary:We are seeking a Debt Consultant to help clients manage and resolve their financial debt. The ideal candidate will be responsible for analyzing clients’ financial situations, offering advice, negotiating with creditors, and helping clients develop practical plans for repayment. The goal is to provide personalized solutions that promote financial health and sustainable debt reduction. Key Responsibilities:Client Assessment:Conduct thorough assessments of clients’ financial situations by reviewing income, expenses, and existing debt obligations.Identify key areas of concern and develop an understanding of the client’s financial goals and challenges.Debt Management Planning:Create customized debt management plans that prioritize financial recovery and debt reduction strategies.Offer guidance on budgeting, saving, and improving credit scores.Creditor Negotiation:Act as an intermediary between clients and creditors to negotiate favorable terms, including interest rate reductions, payment plans, and possible debt settlements.Financial Counseling:Provide expert financial advice on personal finance, including managing credit, loans, and budgeting.Educate clients on debt management tools and services that can assist in achieving financial stability.Follow-up & Monitoring:Continuously track clients’ progress with debt reduction and provide support or modifications to the repayment plans if needed.Schedule regular follow-ups to monitor the effectiveness of implemented strategies.Recordkeeping & Documentation:Maintain accurate records of client communications, agreements, and financial plans.Ensure all client interactions are documented and compliant with legal regulations. Required Skills & Qualifications:Education & Experience:Bachelor’s degree in finance, business, or related field (preferred).Previous experience in financial consulting, debt management, or a related field is highly desirable.Knowledge of debt consolidation, bankruptcy laws, credit counseling, and financial products.Skills:Strong analytical and problem-solving skills.Excellent communication and negotiation skills, with an ability to explain complex financial concepts in an understandable way.Ability to work independently and handle multiple clients and cases simultaneously.Knowledge of financial software and tools used in debt management.Certifications:Certification in debt counseling or financial planning (e.g., Debt Management Specialist certification) is a plus. Preferred Qualifications:Experience working with clients in financial distress, particularly in consumer debt management.Familiarity with industry regulations and legal requirements for debt counseling and financial advising.

Total 2+ years of experience in Monitoring and L1 level knowledge in any IT infrastructure domain

- Able to communicate in Arabic and English- Schedule and manage appointments with customers on behalf of our clients, ensuring all details are accurately recorded.- Communicate with customers via phone, email, and chat in both [Language 1] and [Language 2] to set and confirm appointments.Accurately document appointment details, customer communications, and any changes in our database.- Evaluate the quality of appointments set, ensuring that agents are fully prepared and that customer expectations are being met.- Work with management to identify areas of improvement in the appointment-setting process.