Jobs in Telecoms companies, UAE

About the Role: We are seeking a dedicated Technical Support Engineer to join our team in Jaipur, Rajasthan. In this role, you will be responsible for resolving complex technical issues, supporting customers through various channels, and ensuring high levels of satisfaction. You will leverage your expertise in troubleshooting, networking, databases, and Linux to diagnose problems, manage support tickets using Jira or Zendesk, and collaborate with cross-functional teams to deliver timely solutions. Responsibilities: Provide first and second level support via phone, email, and chat Troubleshoot hardware, software, network, and database issues Manage and prioritize support tickets in Jira or Zendesk Perform root cause analysis and document solutions Escalate unresolved issues to engineering teams Maintain and update knowledge base articles Collaborate with product and engineering teams to improve support processes Conduct customer training and produce technical documentation Required Qualifications: 2+ years of experience in technical support or related field Strong troubleshooting and problem-solving skills Solid understanding of networking basics (TCP/IP, DNS, DHCP) Proficiency in SQL for database querying and troubleshooting Hands-on experience with Linux operating systems and shell commands Familiarity with ticketing tools such as Jira or Zendesk Excellent verbal and written communication skills Customer-centric attitude and ability to build positive relationships Preferred Qualifications: CCNA or RHCSA certification Experience with scripting languages such as Bash or Python Exposure to cloud platforms like AWS or Azure Experience in a SaaS environment or supporting web applications Additional language proficiency in Hindi or other regional languages

Posted 20 days ago

About the Role: We are seeking an experienced Python Developer to join our dynamic engineering team in Hyderabad, Telangana. In this role, you will design, develop, and maintain scalable microservices and REST APIs, collaborate with front-end developers, and deploy solutions on AWS using containerization and best practices in Agile environments. Responsibilities: Design, develop, and maintain Python-based microservices and RESTful APIs Collaborate with front-end engineers using JavaScript, React, and Node.js for seamless integration Write efficient SQL queries and optimize database interactions Implement containerization using Docker and manage deployments on AWS Participate in Agile ceremonies and work closely with cross-functional teams Maintain and version-control code using Git and follow best practices Perform code reviews, debugging, and performance tuning Ensure high code quality with unit testing and continuous integration Required Qualifications: 4+ years of professional software development experience Strong proficiency in Python and Python frameworks Hands-on experience with JavaScript, React, and Node.js Proven experience designing and building REST APIs Solid understanding of SQL and relational database design Experience deploying and managing applications on AWS Familiarity with Docker containerization Working knowledge of Git and Agile methodologies Experience building and maintaining microservices architectures Preferred Qualifications: AWS Certified Developer or equivalent cloud certification Experience with Kubernetes or other container orchestration tools Familiarity with CI/CD pipelines and tools like Jenkins or GitHub Actions Bachelor’s degree in Computer Science or related field Experience with monitoring and logging tools such as Prometheus or ELK Stack

Posted 23 days ago

We are seeking an experienced ERP System Analyst with a minimum of 5 years of hands-on experience in analyzing, implementing, customizing, and supporting ERP solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring ERP systems effectively support business processes, data integrity, and operational efficiency.Key ResponsibilitiesBusiness & Functional AnalysisAnalyze business processes and translate requirements into ERP functional specificationsConduct requirement gathering workshops with stakeholders across departments (Finance, HR, Sales, Procurement, Operations)Identify process gaps and recommend system enhancements or re-engineering solutionsERP Implementation & SupportLead or support ERP implementation, upgrades, and rolloutsConfigure ERP modules based on business needs and best practicesCoordinate with developers for customizations, integrations, and reportsPerform system testing (unit, integration, UAT) and support go-live activitiesSystem Optimization & MaintenanceMonitor ERP system performance and recommend improvementsTroubleshoot functional issues and provide root cause analysisEnsure data accuracy, consistency, and compliance with internal controlsManage change requests and impact analysisStakeholder & Documentation ManagementAct as the primary point of contact between business users, vendors, and IT teamsPrepare and maintain functional documents, SOPs, workflows, and training materialsConduct user training and post-implementation supportRequired Skills & CompetenciesTechnical & Functional SkillsStrong hands-on experience with ERP systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite, or similar)In-depth knowledge of ERP modules such as Finance, HRMS, Inventory, Sales, Purchase, and ManufacturingExperience with ERP configuration, workflows, reports, and dashboardsUnderstanding of SQL, data models, and system integrations (APIs preferred)Familiarity with cloud-based ERP deploymentsAnalytical & Soft SkillsStrong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesAbility to document complex processes clearly and conciselyExperience working in Agile or Waterfall project environments

Posted 3 months ago

The service provider will have following roles and responsibilities: Develop and execute project plans, ensuring alignment with organizational goals and objectives.Lead cross-functional teams in the successful delivery of projects, meeting scope, schedule, and budget requirements. Experience of managing projects in a Telco Domain including but not limited to BSS / OSS StacksBuild and maintain strong relationships with internal and external stakeholders. Effectively communicate project progress, risks, and issues to stakeholders at all levels. Provide clear direction and guidance to project teams, fostering a collaborative and high-performance culture. Mentor and coach team members, promoting professional growth and development. Identify, assess, and mitigate project risks. Proactively address issues and challenges that may impact project delivery. Ensure that project deliverables meet quality standards and adhere to best practices. Implement and monitor project management methodologies and processes. Optimize resource allocation to maximize project efficiency. Collaborate with resource managers to ensure adequate staffing levels. Deelop and manage project budgets, tracking expenditures and ensuring financial goals are met. Provide accurate and timely financial reporting to relevant stakeholders. Leverage PMP and Scrum methodologies to drive project success. Stay abreast of industry best practices and incorporate them into project management processes. Identify opportunities for process improvement and implement best practices. Foster a culture of continuous improvement within the project management team.

Posted 4 months ago

Purpose of this position is to Manage the Projects Life Cycle including Initiation, Planning, Execution, Monitoring and closing with high concentration to Cost, and quality managementResponsibilities will include but are not limited to the following:Activity and resource planning: Understand the scope clearly determine the available resources, set time estimates and evaluate. Ensure all the activities are delivered on timeManaging the Projects Life Cycle including Initiation, Planning, Execution, Monitoring and closing with high concentration to Cost, and quality management;Organizing and motivating the team: Clear, straightforward plans that is clear for the team and hence steer the team down a clear pathTime management: Meeting deadlines are non-negotiable. Set realistic deadlines and communicate consistently. This requires clear definition of the activity, sequence those activities, accurate estimates, develop the schedule and maintain the schedule diligentlyCustomer satisfaction: Minimize uncertainty, avoid unwanted surprises and involve the customer as much as reasonable possible, maintain an effective communication and keep all the stakeholders up-to-dateAnalyzing and managing risk: Meticulously identify and evaluate potential risks before and during the activity.Monitor progress: Once the vision and plan is clear, monitor and analyze the outcomes and team performance and efficiently take corrective measureManaging reports and necessary documentation: Develop weekly reports and monthly reports that have to be comprehensive including what was done, who was involved and what could be done better in the future.

Posted 8 months ago

Posted 9 months ago