Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering. Purpose: To play a crucial role in maintaining and enhancing customer relationships within our prestigious brand's aftersales division. Primarily responsible for managing customer interactions through various channels, with a significant focus on outbound & inbound calls and maintaining the correct customer details in our CRM System to ensure customer satisfaction and retention. Job Responsibilities:Initiate outbound calls to existing customers for service appointment follow-ups, feedback collection, and ensuring satisfaction with Porsche aftersales services.Respond promptly to inbound inquiries regarding service schedules, vehicle maintenance, and service-related queries.Maintain accurate customer records in the CRM system, documenting interactions, feedback, and service history details.Update customer contact information regularly to facilitate effective communication.Collaborate closely with the service team to schedule appointments and ensure seamless service delivery.Address customer concerns promptly and escalate complex issues to relevant departments for resolution.Analyze data to identify trends, improvement opportunities, and resource needs.Provide external connections for staff and handle internal queries via the switchboard.Occasionally fill in for principal clerical staff as needed.

Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.Purpose: To enhance the customer experience by providing a variety of high-quality beverages and maintaining a clean, organized, and welcoming environment. Also, to ensure that customers feel comfortable and well-cared for while they explore the showroom or wait for assistance, contributing to the overall ambiance and professionalism of our dealership.Job Responsibilities:Beverage Service: Offer a variety of beverages, including water, coffee, tea, and soft drinks, to customers and guests as they explore the showroom or wait for assistance.Station Maintenance: Ensure beverage stations are always clean, organized, and well-stocked. Monitor inventory of drinks, cups, and supplies, and replenish as needed.Presentation: Serve beverages attractively, using clean and appropriate glassware or cups. Pay meticulous attention to detail to enhance the showroom's overall ambiance and professionalism.Health & Safety: Adhere strictly to health and safety protocols when handling and serving beverages. Maintain a pristine and sanitized beverage service area to ensure a safe and hygienic environment.Showroom Cleanliness: Maintain the cleanliness and organization of the showroom, including keeping customer lounges and other public areas tidy and inviting.

Ali & Sons Holding is one of the establish group of companies in the UAE and has a strong presence in the automotive, oli & gas, construction, property management, manufacturing, and marine engineering.Purpose: To engage customers, build relationships, promote luxury products, drive sales, manage stock, gather feedback, and maintain company's reputation for exceptional service and luxury in the automotive industry.Job Responsibilities:Establish and nurture strong relationships with new and existing customers to enhance brand loyalty and satisfaction.Proactively engage with customers, understand their needs, and deliver exceptional service to ensure a superior customer experience.Collaborate with the Sales & Business Development team to plan product ranges, prepare sales strategies, and manage stock levels based on seasonal forecasts.Gather customer feedback on products, communicate insights to Management and the Marketing department to optimize offerings.Coordinate with suppliers to manage stock distribution, place orders, and ensure timely deliveries while handling necessary paperwork efficiently.

· Service, Troubleshoot & diagnose Electric, Hybrid & ICE vehicle systems based on observation, mechanical testing, computerized diagnostic equipment’s ensuring optimal performance and safety, as well as the information provided by manufacturer, customer, and service history.· Service, Diagnoses, repairs and replace vehicle components using the right special tools and following MG Guideline and IEM SOP.· Undertake maintenance, service, and repair activities on electric motor vehicles to the highest standard.· Provide accurate detailed warranty report and /or cash estimate for repair and parts replacement.· Continuously learn new technical information and techniques in formal training sessions to stay abreast with rapidly changing automotive technology.· Communicating with Parts Advisor, Team Leader, Master technical, Workshop controller to order correct needed parts.· Determine the amount of work needed on the vehicle and communicate with workshop controller.

· Diagnoses, repairs and replace vehicle components using the right special tools and following MG Guideline and IEM SOP.· Troubleshoot and diagnose all vehicle systems based on observation, mechanical testing, computerized diagnostic equipment’s as well as the information provided by customer and service history.· Perform wheel alignment, Wheel balancing and AC repair.· Provide accurate detailed warranty report and /or cash estimate for repair and parts replacement.· Continuously learns new technical information and techniques in formal training sessions to stay abreast with rapidly changing automotive technology.· Communicating with Parts Advisor, Team Leader, Master technical, Workshop controller to order correct needed parts.· Determine the amount of work needed on the vehicle and communicate to workshop controller.· Identify any additional repair which was not specified in the job card and communicate to the Master technician or workshop controller.· Assist the workers in case any difficulties occur while performing their jobs.· Maintains an organized and neat bay.· Maintaining an inventory of normal Technician’s tools· Provide clear and simple write up of the task performed, highlight any comments, and inform superior in case of safety related comments.· Clock in/out to the assignee job order as per the standard procedure· Follow the superior instruction in line with Company SOP.· Maintain decent attitude and good appearance all the time.· Maintain company assets and ensure clean and organized work area.· Adhere with the health and safety procedure regulations.· Report to the Master technician any technical problems occur or safety related issue in vehicle.Perform other duties as requested by the Master technician.

Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.Job Summary:Ali and Sons - Real Estate is currently seeking a skilled Civil Engineering Project Engineer with a strong consulting background to join our Real Estate Project Management Team in overseeing significant real estate developments across the UAE. As a Project Engineer, you will be an integral part of our team, leveraging your expertise to ensure the successful coordination and delivery of projects.Key Responsibilities:Collaborate with project managers and stakeholders to develop project plans, schedules, and budgets.Provide strategic input and support throughout all project phases, from initial planning to project completion.Conduct thorough research and analysis to ensure compliance with local regulations and construction standards in the UAE.Utilize your consulting experience to anticipate and mitigate potential project risks and challenges.Act as a liaison between clients, stakeholders, and project teams to effectively manage expectations and foster positive relationships.Oversee the implementation of construction best practices, ensuring quality and efficiency throughout the project lifecycle.Prepare and deliver comprehensive project reports, presentations, and updates to senior management and clients.