Customer Service Jobs in UAE

Job descriptionJob Summary:Urgent !! We are seeking a talented and customer-focused Customer Support Executive to join our team in Dubai. In this role, you will be the face of our company, assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. Your excellent communication skills, problem-solving abilities, and cultural sensitivity will be critical in building strong relationships with our diverse clientele in Dubai.Designation – Customer Support Executive (Female Candidate)Work location - Dubai UAE (Onsite) PLEASE NOTE - PEOPLE WILLING TO RELOCATE WILL ONLY APPLY WITH LANGUAGE EXPERT IN ENGLISH, TELUGU, KANNADA, HINDI (Mandatory) Responsibilities: Serve as the first point of contact for customers in Dubai through various channels, including phone, email, chat, and social media.Respond promptly and courteously to customer queries, providing accurate information and effective solutions.Demonstrate empathy and understanding while addressing customer concerns and ensuring a positive customer experience.Troubleshoot and resolve product or service-related issues, guiding customers through step-by-step resolutions or escalating complex cases to senior support as needed.Maintain accurate records of customer interactions and transactions in the CRM system.Proactively identify recurring issues and suggest process improvements to enhance customer satisfaction.Follow up with customers to ensure their issues are resolved to their satisfaction. Requirements: Proven work experience as a Customer Support Executive (preferred)Excellent verbal communication skills in English; Hindi, Telugu, kannadaStrong cultural awareness and sensitivity to interact effectively with a diverse customer base.Empathetic, patient, and able to handle challenging customer interactions with professionalism.Problem-solving mindset with the ability to think on your feet and find creative solutions.A positive attitude, self-motivation, and the ability to work well both independently and as part of a team. Benefits: Competitive salary packageFood and Accommodation will be provided from the company end (if required)A supportive and inclusive work environment that encourages growth and career advancement.Health and wellness benefits- Free Medical VisaOpportunity to work with a diverse and dynamic team dedicated to excellence. Kindly note: - Expenses occurred in Visa and Tickets is Rs. 35000/- which will be recovered in three installments from the candidate’s salary Role: Customer Success, Service & Operations - OtherIndustry Type: Advertising & Marketing (Public Relations)Department: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Any Graduate

• Manage the installation of various system components including GI Piping, Conduit, Cabling, Panels, Cable Trunking, and devices• Identify, resolve, or escalate operational problems and minimize delays.• Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications• Estimate the costs, resources, and time required to complete the assigned phase of an engineering project and monitor activities, allocate resources, and assign tasks to ensure these targets are met.• Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team.• Coordinates resources allocation, material delivery and invoicing

Assist to cable pulling, installation & termination of ELV Cables and Equipment's, CCTV, AccessControl, ELV Systems/Fire Alarm Cables and equipment, CBS, PAVA, Fire Alarm SystemGI pipe bending and installationAssist in loading & offloading of materials.Arranging materials at site store in a proper mannerCut or drill openings for installation or repair of Electrical Conduct/ConduitClean and maintain tools, test equipment and job sites.

• Review & validate the received documents including specifications, drawings, etc.• Collect the necessary information & documents from Sales Team as required to complete the estimation• Coordinate with the manufacturer/suppliers for technical documents/support• Prepare Techno-Commercial Proposal based on the Layout drawings/BOQ and Specification/DPS• Provide cost-effective solutions to the Sales team to meet Customer target• Coordinate for Shop drawings with drafting team• Preparing Technical Submittals• Prepare final proposal as per Approved Technical Submittals, Shop drawings and Material Sample approval and placing order in ERP• Maintain proper documentation on all the projects handled, for future reference and project execution.

Co-ordinating, Installation, testing and commissioning activities and providing advice on testing and commissioning procedures and documentation.Monitoring progress, recording all test results, witnessing final testing and acceptance of equipment and compilation of all documentation for inclusion in the site tests and handing over.Ensuring the safe testing and commissioning of completed installations to achieve the necessary system / plant performance in accordance with project program requirements and specifications.Conducting Client training for the systems at project location for handing over and close out of projects.Implement an established project plan, monitor progress and performance against the project plan.Plan, Allocate, Mobilize Manpower for Site with approval from Project Head.Good Knowledge in UAE Civil Defense

· Installation, Testing, Commissioning of KNX Home Automation System, Guest Room Management System, LCS· Monitoring progress, recording all test results, witnessing final testing and acceptance of equipment and compilation of all documentation for inclusion in the site tests and handing over.· Ensuring the safe testing and commissioning of completed installations to achieve the necessary system / plant performance in accordance with project program requirements and specifications.· Conducting Client training for the systems at project location for handing over and close out of projects.· Implement an established project plan, monitor progress and performance against the project plan.· Plan, Allocate, Mobilize Manpower for Site with approval from Project Head.

· Identify opportunities to upsell and cross-sell technology products and services to existing clients within the UAE market.· Collaborate with the sales team to develop and execute sales strategies for assigned accounts.· Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction.· Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs.· Technical knowhow of ELV systems such as CCTV, Access control, Structured cabling, ICT, AV, BGM, etc.,· Experience in selling in contracting and end user space.· Previous experience in a sales role with a multimillion-dirham sales target.

· Install, Perform Commissioning, Trouble Shooting activities of equipment’s in accordance with detailed instructions and work orders.· Assist engineers and supervisors on a field level basis to complete the project specific works pertinent to the scope.· Visit projects and undertake the assigned task for the project and maintain record of the work and report the status of works to the superior as required on time.· Analyze the work and coordinate the activities with the relevant team in coordination with the superior based on the nature of project and priority of tasks.· Reporting to at the project location, performing troubleshooting and fixing the issue and reports as designated by the superiors.· Develop knowledge of the organization’s products and services by working closely with amore experienced technician or as the junior member of a team.

Develop a schedule to assess training needsConduct employee assessments and interviewsConsult with other trainers, managers, and leadershipTrack and compile collected dataCommunicate training needs and online resourcesCreate training strategies, initiatives, and materialsContact and utilize outside vendors and resources for instructional technologyConduct and review Craft Employee Testing/Evaluation ToolsMaintain database of all training materialsConduct OJT and EvaluationsConduct training through new materialsReview employee performance and learningCoordinate and monitor enrollment, schedules, Proficiency Cards

Preparation of shop drawings for FF SystemDeveloping the drawings from IFC to a detailed shop drawingPreparation of schematics and various interfacePreparation of isometric view, standard installation detailsPreparation of room coordination drawings and sections related to above systems.Responsible for the preparation of rack detailed drawingResponsibilities include preparation of transmittal, copying, batch plotting and distribution of drawings.

· Extensive knowledge in Design, Value engineering for estimating Fire Fighting System· Excellent knowledge of NFPA requirements & UAE Regulations· Reviewing & validating the received documents including specifications, drawings, etc., and collecting the necessary information & documents from Sales Team as required to complete the estimation.· Coordinating with the manufacturer/local suppliers for technical documents/support.· Preparing of Techno-Commercial Proposal based on the Layout drawings/ BOQ and Specification.· Coordinating for Shop drawings and Technical Submittals with the Drafting and Post-Sales teams respectively.· Preparing of final proposal as per Approved Technical Submittals, Shop drawings and Material Sample approval and placing order in ERP.

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Operations Manager – Retails and Hospitality to join our Transguard Security Services team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope:The Operations Manager – Transguard Security Services manages and operates day-to-day operations within their specific operations sections, focusing on required BU & client needs.The individual will manage a headcount of 1000+ staff. They will be responsible for smooth delivery of services and as per agreed SLAs and KPIs to valued clients. They will have to meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements. Lead the operations team as well as guide and support coordinators, site supervisors, develop site SOPs and site assignment. Ensure the quality standards, timely contractual deployment, revenue management, billing and ensure no commercial penalty to the business. Ensure full compliance with SIRA Regulations to avoid any violations and penalty. Ensure all internal processes and data management including data dump, payroll, Power BI being reviewed, planning, and forecasting of attrition, annual leave to ensure no impact on contract profitability.Effective communication with client through various channels including weekly/ monthly meetings.Assist the Account Manager on all issues relating to the execution of the section objectives and operations including cost-effective and compliant delivery, and excellence in security services across the Transguard Group and to all their partners, clients, and customers.Maintain and run the monthly budgets and P&L account for all division contracts, this includes the issuing of all invoices to clients and customers and recording any expenditure such as local ordersA review of the accounts should be carried out with the Accounts Managers monthlyRevenue forecasting and responsible for capturing all billable positions revenues. Responding to client queries on invoicing and other commercial aspectsAssisting the Account Manager in obtaining the correct pricing for services during the preparation of new client and customer business proposalsOverall accountability for contracts service delivery and contract performance, quality assurance and KPI achievementResponsible for day-to-day communication with client on service delivery, scope, KPI and agreed SLAsArrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda. Addressing and resolving contractual breaches or client complaints with the assistance of operations coordinators, DOC, and SOCKick off meeting and mobilization of new contract, defining scope and operations strategy and service delivery methodology with Account ManagersResponsible for contractual service delivery by effective Initial project planning including logistics, Sourcing recruiting, project equipment and machinery as requiredResponsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as requiredEnsure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensedProactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basisAdhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objectiveFocusing on CI Saving and discuss the saving ideas with Account Managers

· Design end to end Extra Low Voltage solution.· Prepare cost effective solution by negotiating with suppliers and able to apply proper value engineering.· Good knowledge in designing systems as per UAE Regulations.(SIRA/ADMCC)· Coordinating with the Drafting Team for shop drawings· Attend meetings with consultant/client/contractor, as and when technical clarification is required on the materials’ submittals or the system designs.· Prepare technical submittals as per set timelines to meet the submission target date.

Our client is a leading importer of premium luxury cars in UAE, looking to hire sales executives for Abu Dhabi & Al Ain showroom.• Making all deliveries of vehicles a special occasion and ensuring that all features and benefits are demonstrated and explained in detail.• Liaise with the bank and insurance companies to obtain favorable deals for the customer and the company.• Ensure proper and accurate processing of paperwork & and documentation.• Utilize the company’s database for prospecting, repeat sales & and referrals.• Ensure the prevailing pricing structure is adhered to at all times.• Meeting and exceeding fleet sales and profitability targets of the department.• Successfully responsible for effectively implementing and monitoring the effectiveness of marketing activities.• Responsible for the continuous improvement in efficiency, quality, and adherence to the Quality Management System.• Present and demonstrate the product range to meet each customer’s corporate requirements as per the sales certification program and sales process modules.• Communicate and meet with customers on a regular basis with regard to promoting the Brand and its products.• Develop and maintain customer relations and ensure customer business growth

Installation, testing and commissioning activities and providing advice on testing and commissioning procedures and documentation.Monitoring progress, recording all test results, witnessing final testing and acceptance of equipment and compilation of all documentation for inclusion in the site tests and handing over.Ensuring the safe testing and commissioning of completed installations to achieve the necessary system / plant performance in accordance with project programme requirements and specifications.Conducting Client training for the systems at project location for handing over and close out of projects.Implement an established project plan, monitor progress and performance against the project plan.Plan, Allocate, Mobilize Manpower for Site with approval from Project Head.Good Knowledge in ADMCC/SIRA Standards

- Serve visitors by greeting, welcoming, and directing them appropriately.- Notify relevant employees when visitors arrive.- Keep an eye on security and telecommunications systems.- Answer visitors’ questions, calls, and emails, and provide them with the relevant information.- Maintain visitor, employee, and department directories and logs.- Follow security procedures, such as monitoring the logbook and issuing visitor badges.- Organize the reception area while complying with office procedures, rules, and regulations.- Arrange meetings, schedules, and travel accommodations for senior staff.- Keep a record of office supply inventory and expenses.- Sign for deliveries and ensure all mail and packages are distributed accordingly.- Support and provide Admin duties and responsibilities Requirements - High school diploma or general education degree (GED).- Experience in a similar role.- Strong communication and organizational skills- High level of professionalism and courtesy- Excellent time-management skills- Works well with others and can multitask- Proficient in Microsoft Office software- Great attention to detail- Available to join immediately

The candidate is expected to follows a selected number of clearly defined procedures under general guidance. Handles inquiries of moderate scope and complexity within customer service areas, such as :• Account Management• Customer Issue Resolution• Customer Inquiry Support• Customer Service Analytics• Service Automation – Inbound & Outbound calling.• Handles inquiries of moderate scope and complexity.• Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods.• Handles varied customer transactions, including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts.• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; creates basic reports and provides moderate analysis• Handles customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc. and suggests improvements to respective department(s)• Analyzes, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs. Builds credibility and trust with Client customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.• Assists in reviewing specifications for Client’s customer service methods and procedures, performs order management including shipping routings, order consolidations, import/export, expedites, investigates customer billing issues• Reviews purchase order requirements to ensure compliance with Client terms and conditions. Follows up with customer before accepting order if non-compliant orders, participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency• May serve as a subject matter expert for ongoing business transformation efforts for assigned area of responsibility.• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Client’s values and ethical standards.Skills and Expertise• Customer Service mindset & Problem-solving skills• Processes & Procedures driven• Team player, results driven & independent approach• Ability to operate with multiple platforms MS Office, and solid Excel skills. Salary:AED 15,000 to 16,000 per month inclusive of fixed allowances. Requirements Client is looking for candidates who must have the following qualifications:• B.A. in Business Administration or its equivalent• 3 years of experience in export and customer service operationsAdditional qualifications that could help you succeed even further in this role include• Basic knowledge Customer Service Theories & practices within Customer Service (such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics).• Fair knowledge of Letter of Credit & incoterms• Makes continuous progress to achieve required level of tech/process/systems knowledge.• Develops knowledge of assigned area of responsibility including product and market detail and Client structure, organization, and business.• Knowledge of technology such as customer portal, social media, social community, CRM tool, etc. Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required. Generally requires the ability to communicate in written English as primary language requirement, and having the ability to read / write Arabic (would be an added advantage but not mandatory).

• Answer visitors’ questions, calls, and emails, and provide them with the relevant information.• Communicate effectively in Arabic and English, both orally and in writing.• Provide general administrative support.• Maintain visitor, employee, and department directories and logs.• Organize the reception area while complying with office procedures, rules, and regulations.• Handle incoming and outgoing mail and packages.• Monitor and control access to the premises, following security protocols.• Assisting the HR team with recruitment, onboarding, and termination processes.• Handling transcription, printing, photocopying, and faxing.• Recording and maintaining office expenses.• Handling travel arrangements.• Managing meeting room availability.• Taking and ensuring messages are passed to the appropriate staff member in time.• Ensure a hospitable and welcoming environment for guests. Requirements • Proficient in Arabic and English.• Preferably minimum 2 years of experience.• Strong communication and interpersonal skills.• Familiarity with basic office equipment and computer applications.• Excellent organizational and time-management skills.• Minimum Batchelor’s degree.• Familiarity with multi-line telephone systems.• Prior experience with Microsoft Office and typing.

Roles & Responsibilities Having experience working on Zendesk Handle customer inquiries and complaints through phone, email, or chat in a professional and efficient manner. Provide accurate, valid, and complete information to customers. Build sustainable relationships with customers through open and interactive communication. Resolve customer issues by investigating problems, developing solutions, and making recommendations to management. Follow communication procedures, guidelines, and policies. Maintain customer databases by entering, verifying, and updating customer information. Desired Candidate Profile Arab National with fluency in both written and spoken Arabic. High school diploma or equivalent. Previous customer service experience preferred. Ability to work night shifts, including weekends and holidays. Excellent communication and listening skills. Good computer and typing skills. Problem-solving and multitasking abilities.   Job Timing : Only Night ShIfts / 6 days a week.

Roles & Responsibilities Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. Cleaning and sanitising work areas, utensils and equipment. Cleaning service and seating areas. Describing menu items and suggesting products to customers. Desired Candidate Profile Servicing customers and taking orders. welcome customers and take their food and drink orders. handle raw and cooked food, following food hygiene rules. set up and keep all eating and serving areas clean and tidy. bring food and drink to the table or take-away point.

Roles & Responsibilities To grow Organization’s customer base by acquiring new SME customers, managing relationship with them, and developing new avenues for increasing company’s top line. · Maximize profit and achievement of the growth of SME client’s portfolio · Achieve agreed KPI objectives by development of existing and new relationships. · Build effective relationships with clients to retain and develop sustainable relationships. · Coordinate with other departments to render effective services to the customers. · Assure continued customer communication and satisfaction. · Timely reporting on customer experience related matters · Timely and regularly of call reports and future Pipeline as per KPI’s · Timely reporting to concerned parties on all Operational Risk, Fraud, AML, and all related issues. Desired Candidate Profile · Bachelor degree in, Banking, Finance or Commerce   Ideal Candidate will have :· A minimum of 6-8 years of SME banking experience preferably with reputable bank or financial institution · Specialized in SME Financing mainly (POS Loan or Merchant Loan) · Candidates with Asset or Lending experience will be preferred.

Roles & Responsibilities Taking orders, preparing food and beverages, and providing excellent customer service to our guests. The ideal candidate will have a positive attitude, strong communication skills, and the ability to work in a fast-paced environment. Deliver food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems. Organize the table and keep up a neat and clean dining area. Provide checks and gather bill payments.

Roles & Responsibilities Receive Field Requisitions/Service Requests (FR/SR), check for items requested are from the stock or new materials and has all the required information in the FR/SR prior to receipt Issue the materials available in the stock from any stores location where the material is available and generate Stores issue note. For materials not available in the stock or for new materials that need to kept in the stock, process the Field Requisition for procurement of these materials Supervise the off-loading of incoming materials, carry out physical inspection and physical count to verify quantity and quality is in line with the requirements mentioned on the purchase orders. Arrange for inspection with the requestors if required, complete the inspection prior to receiving the materials Keep raw material, spares, finished products and other stock items well stacked in the designated storage locations. All the stored materials should be easily accessible and safely handled as per HSE guidelines, standards and procedures The storekeeper should ensure that sufficient inventory is available at the stores to avoid being "out of stock". Monitor inventory levels at all items, identify obsolete and damaged materials Check for shortages and damages and prepare the necessary reports for damages and rejections. If required Non-Conformity Reports should be raised if the circumstance demands All material returns from the site should be thoroughly inspected before processing into the inventory and upon inspection should be stored at the designated locations. Seek

The Customer Service Executive is responsible for serving customers by providing service information and communicating issues and clients’ complaints to the Operations team, then follow up the progress and updating the clients. These tasks to be carried out in line with the organisation's needs to comply with business objectives in the short, medium and long terms and in accordance with the terms of our various contracts and the Integrated Management System.Job responsibilities:• Management of queries, potential complaints and incoming calls : process and provide solutions for all customer queries, needs and demands (Q&A).• Log collection issues according to their types and provide feedback to the Community Manager after investigation with the operations.• Keep records of all data.• Educate the customers about all the services related information, reward system, and any change to the procedures when necessary.• Contribute to the re-assignment of the collection missed by our collectors within 48h• Follow-up of the rewards partner vouchers• Attract potential customers by answering service questions; suggesting information about other services.• Follow up of the requests coming through the eShop• Receive customers’ complaints and handle them as per RECAPP Customer Management Procedure.• Follow up to ensure that appropriate actions were taken on customers' requests.• Liaise with clients and prepare required documents to issue NOCs from related authorities to dispose of selected waste, i.e. hazardous waste or sludge.• Assist with other tasks including quotations, invoices, asset deliveries.• Handling and recording the department’s petty cash.• Attend regular Operations Department meetings.• Diligently performs any other reasonable work or related tasks at the request of his/her manager.Quality Health Safety & Environment:• Understand, implement and follow the Veolia QHSE policies.• Report any HSE incident immediately, as per RECAPP HSE procedures.• Implement and coordinate QHSE procedures onsite.• Implements and encourages the behavioural based safety culture through safe job observations.• Perform daily meetings with subordinates to monitor and promote a safe workplace.• Actively participate in the HSE incident investigations and prepare required reports in consultation with the department's manager.• Never attempt to do the job in an unsafe manner which may adversely affect them, co-workers and/or general public.• Carrying out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with QHSE procedures.• Consult senior, if aware of any unsafe practice or condition, or if in any doubt about the safety of any situation.• Obtaining and using the correct tools/equipment for the work and not to use any that are unsafe or damaged. All tools, equipment and personal protective equipment must be stored in good condition in the approved place after use.• Using the correct personal protective clothing/equipment and follow the safety requirements and procedures.Veolia Values:• Comply with Veolia Group Values; Responsibility, Community Spirit, Respect, Innovation and Customer Focus• Take initiative and always act in a professional and ethical manner.• Represent RECAPP in a courteous, helpful and business-like behavior.• Maintain an uncompromised level of confidentiality and integrity related to all RECAPP information and operation in general.• Adhere to and encourage adherence to all corporate policies and procedures.Teamwork and Collaboration:• Maintain coordination and effective working relationships with RECAPP teams.• Train, assist and develop RECAPP colleagues.• Participate in overtime tasks as required from time to time.Organising and Reporting:• Preparing monthly reports and submitting them to customers.• Ensure that reporting is performed promptly and accurately.• Organize soft & hard files with focus on digitalization.• Produce and update reports within specified time as required.Communication:• Report all relevant information to the department’s manager promptly and accurately.• Ensure effective and prompt communication at all times. Requirements Educational Requirement:• Hold a relevant educational qualification from a well recognised and reputable academic institution fit for the required job function.• At least 4 years proven experience in the same position preferably in the waste management, oil & gas or related sectors.Technical Skills:• Good knowledge of waste management practices and hazards.• General knowledge of Environmental hazards and HSE principles.• Innovative and continual improvement mindset.• Effective problem identification and problem solving.Teamwork and Collaboration:• Ability to adapt to changes in the work environment.• Maximum flexibility due to the nature of work.• Ability to work effectively in a multicultural team environment.• Excellent interpersonal and conflict handling skills.Communication:• Good command of written and spoken English and Hindi/ Urdu is a must.• Good command of Arabic is an advantage.• Able to transfer knowledge to colleagues, interns and students.• Ensure proper record keeping.• Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally.Organizing and Reporting:• Excellent planning and organizing skills.• Excellent workload and time management.• Excellent report writing skills with attention to detail, correctness and accuracy with good use of English and technical terminology.• Able to create new reports and tools for use by employees and department’s manager...IT Skills:• Proficiency in Google suite and apps.

You will be responsible:- To act as a liaison between the customers and the company.- To professionally and effectively manage visitors, customer queries and complaints;- To log in the company system, effectively communicate, track and close all queries and customer complaints;- To ensure high customer satisfaction in businessJob responsibilities:- Receive visitors at the front desk by greeting, welcoming, answering and directing them appropriately;- Notify concerned employee of visitor arrival.- Answer, screen and forward incoming phone calls and operate the switchboard;- Provide information to callers; take and relay messages- Proactively attend and respond to sales and general queries, customer complaints, payment collection and invoice discrepancies- Enter customer queries and complaints in ‘Clear’ or any other assigned company system;- Ensure its timely communication to the concerned employees;- Also, ensure its timely closing in the system.- To regularly collect customer feedback and do customer satisfaction surveys, if advised; Identify gaps and communicate to higher authorities- Maintain office directory and guest logbook, keep a safe and clean reception area and maintain a professional office ambience- Schedule appointments, coordinate meetings and organise meeting room bookings- Provide administrative and clerical support, prepare letters and documents- Documenting and communicating various actions, irregularities, and continuing needs- Receiving, sorting and distributing courier, documents and packages- To do cross-functional coordination with all concerned departments, so as to effectively resolve cross-functional issues, if assigned- To maintain good and long-lasting relationship with clients by providing support, information and guidance, researching and recommending waste management solutions and service improvement initiates- To Prepare the required monthly and /or any other MIS report, as assigned by your reporting manager- Monitor market conditions and competitor activity and provide its feedback to the Line Manager- To maintain professional and technical knowledge through continuous learning, by attending educational workshop, training and e-learning programs, by reviewing professional publications and by benchmarking best practices- Responsible to comply with the applicable HSE and company policies and procedures, UAE laws and applicable regulations- To work ethically and to report any violations and acts that may affect the health, safety, environment, ethics and company reputation- To Perform any other task, as assigned from time to time by the company, based on business requirement.Working conditions:- Considerable amount of time to be spend attending and responding to phone calls and many times for longer time duration.- Needs to work more independently and mostly from office- Standard hours of work. Sometimes, based on business requirements, the employee maybe required to work for extended hoursPhysical requirements:- Expected to dress professionally, as per the company standards- There may be a requirement to physically inspect waste on duty. Requirements - Education: Graduation from an accredited University.- Professional Certification: Business or waste management related certification preferred.- Specialized knowledge: preferably in Waste Management industry- Skills: Communication, Organizational, and Interpersonal skills; Problem Solving Skills- Computer Skills: Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)Other characteristics such as personal characteristics: Should be a team player, honest, self-confident, disciplined, highly organised and able to prioritise tasks, pleasing personality, empathetic and patient.- Experience: At least 2 years of relevant work experience.