Customer Service Jobs in UAE

* Follow all safety precautions as listed out in the employee handbook and use personal protective equipment (PPE) appropriately to maintain a safe working environment at all times.* Safely handle and transport materials within the fabrication area and throughout the factory.* Interpret technical drawings, blueprints, and specifications to determine fabrication requirements.* Select appropriate materials, tools, and equipment for the fabrication process as per the instructions from the senior fabricator.* Operate machinery and equipment, such as cutting, bending, and welding machines, to shape and assemble components.* Follow established fabrication procedures and standards to ensure quality and consistency in the finished products. Requirements * Prepare surfaces, clean areas, and set up equipment for proper operation.* Support maintaining equipment and troubleshooting issues as needed.* Conduct inspections to ensure adherence to quality standards and specifications.* Maintain equipment and troubleshoot issues as needed.* Collaborate with fellow team members to ensure an effective fabrication process

• Do the various Public Health, Plumbing and Fire protection Engineering tasks through a combination of draughting and engineering (include sizing domestic water and drainage piping requirements, reviewing different plumbing design approaches, sizing equipment and tanks, and sizing water heating systems, fire protection systems).• Coordinating of the engineering work between other members of the Building Services and Architectural teams• Works under the direct supervision of the Senior Engineer and is accountable for specific discipline designer activities assigned to them.   Requirements • 1-3 Years of Middle East experience working within an International Design Firm, with a focus on Building Services Design• Ability to do the various Plumbing and Fire protection Engineering tasks through a combination of draughting and engineering (include sizing domestic water and drainage piping requirements, reviewing different plumbing design approaches, sizing equipment and tanks, and sizing water heating systems, fire protection systems)• Experience with Revit, AutoCAD and proper draughting methods and techniques• Understanding of standard industry software.• Coordinating of the engineering work between other members of the Building Services and Architectural teams• Strong written and verbal communication skills• Working knowledge of computer programs and web-based applications including Microsoft Outlook, Word and Excel• Logical and analytical thinking• Flexibility and adaptability• Works under the direct supervision of the Senior Engineer and is accountable for specific discipline designer activities assigned to them.• Ability to work in a team-oriented environment.• Mechanical Engineer with a recognized degree from a nationally accredited engineering program.

Roles & Responsibilities A leading financial technology company is actively recruiting an Investor Relations Officer to be based in DIFC, Dubai. Key aspects of the role include: Develop and maintain a comprehensive investor relations strategy that aligns with the company’s goals. Conduct a comprehensive competitive analysis. Monitor and analyse the investment community’s perception of the company management and report findings to the management. Build and maintain strong relationships with key stakeholders in the investment community. Serve as the primary point of contact for the investment community. Prepare and deliver presentations, financial reports, and other investor materials. Organize and participate in investor meetings, conferences, roadshows, and earnings calls. Stay informed about market trends, competitor actions, and regulatory changes that may impact the company’s performance and investor relations. Desired Candidate Profile BA/BS degree. Minimum 10+ years of accounting/finance experience of which 5+ years’ experience managing an investor relations department. Excellent communication, presentation, and interpersonal skills. Relationship-building skills in the investment community Must be willing to travel. Applicants should be available for face-to-face interviews in the location mentioned above.

Roles & Responsibilities Adhere to all traffic laws and regulations to ensure the safety of all occupants in the vehicle. Safely transport goods and/or passengers from one location to another in a timely manner. Maintain a clean and organized vehicle, both inside and out. Perform routine vehicle inspections and maintenance to ensure the vehicle is in proper working condition. Assist passengers with loading and unloading their belongings, if applicable. Keep accurate records of mileage, fuel consumption, and any incidents or accidents that occur during the course of driving duties. Desired Candidate Profile Valid driver's license for operating a light vehicle. Previous experience as a driver, preferably in a similar role or industry. Familiarity with local and regional roadways and traffic patterns. Ability to communicate effectively in the local language, both verbally and in writing. Excellent time management and organizational skills. Customer service-oriented mindset with a friendly and professional demeanor.   Salary package - AED 2,200 + Accommodation + Transportation provided.

Roles & Responsibilities Assist the People Services team in the delivery of projects & initiatives designed to improve and standardize all aspects of on-boarding, off-boarding and employee relations. Monitor monthly turnover of new joiners and leavers Assist with cancellation of access, assets handover and EOS Payout is process within the timelines Assist payroll team and ensure timely upload onto payroll system Gathering, creating, tracking and maintaining documentation including project plans and status Monitor and report outputs from exit interview process Manage all communications and transactions between candidate/employee and government relations team Request to Office Management & IT workstations etc. Updating employee ID creation, profile setup and data management in system Standard benefits enrollment Salary setup for bank account information Cost center allocation as per BU costing structure Communicating policies pertaining to Human Resources, compensation, and benefits. Overseeing employee orientation and training. Liaising between employees and management. Managing employee complaints. Offering counseling services to employees. Coordination with Candidate. Create employee file (digital for all / hard copy - N2 & Grade H&Above). Request to GR Visa team - Work permit & Pension registration. Relocation as per policy in applicable cases. Request to Office Management - Parking Access, Office Access, Workspace. Request to IT – Workstation, Email, System Accesses. Request business card (where applicable). Employee ID creation in HRMS (Hiring applicant). Ensure employee profile is completely updated with emergency contacts, health issues, language skills, educ. etc. Standard benefits enrollment (Operational Allowances: Telephone, Special Transport Allowance, Nature of Work Allowance, etc … ) Salary setup (Bank AC details/ Cheque payments). Cost center allocation update for new joiners as per BU costing structure. Introduction to AGI & Policies overview. Introduction to the UAE (overseas hires). New Joiner Announcement in coordination with BU P&C. Life Insurance/ Fidelity Insurance /Workman insurance enrollment. On-boarding checklist sign off. Monthly New Joiner Report to Payroll. Prepare Acceptance of Resignation. Exit Interview Communicate off-boarding process (via mail/meeting). Company assets collection. Coordinate cancellation of Office & IT accesses. Coordinate visa cancellation process. Coordinate medical insurance cancellation for employee & family. Coordinate with payroll End of Service calculations. Follow up on the Final EOS Payment (Bank Transfer). Issue employment certificate. Repatriation (where applicable). Monthly Leavers Report to payroll. Streamline existing P&C processes by identifying uses of systems & applications to improve value added business performance & output. Identify new business revenue / cost saving initiatives specifically in employee relations vertical. Enhance on-boarding experience and reduce on-boarding time. Enhance off-boarding experience by reducing off-boarding time. Monitor service delivery and follow with “Continuous Improvement Process”. Desired Candidate Profile MBA or similar qualification in HR Management is preferred. Good communication and presentation skills and are capable of presenting result and solutions in an understandable, concise and inspirational way. Minimum 5 years of experience within the HR function.

Roles & Responsibilities 1. Greeting visitors: You will be the first point of contact for visitors to the company. You should be friendly, professional, and knowledgeable about the company's products and services. 2. Answering phones: You will be responsible for answering incoming phone calls, taking messages, and directing calls to the appropriate person or department. 3. Managing the reception area & Both conference room: You will be responsible for maintaining a clean and organized reception area, stocking supplies, and ensuring that visitors are comfortable. 4. Managing incoming and outgoing mail: You will be responsible for sorting and distributing incoming mail, as well as preparing outgoing mail and packages. 5. Assisting with administrative tasks: You may be asked to assist with administrative tasks such as data entry, filing, and organizing paperwork (Invoice Status Updating, Invoice Uploading, Attendance Monitoring, Screening the employees, Measurement Entry Daily basis). 6. Assisting with inventory management: You may be asked to assist with inventory management, including keeping track of stationery levels, placing orders, receiving orders & distributing the same with in the budget. 7. Coordinating meetings and events: You may be asked to help coordinate meetings and events, including scheduling, booking venues, and arranging catering. 8. Providing general administrative support: You may be asked to provide general administrative support to the company, including preparing reports, creating presentations, and managing spreadsheets. 9. Communicating with customers and vendors: You may be asked to communicate with customers and vendors via phone or email, and provide them with information about the company's products, Delivery Schedule, Cheque Collection and services. 10. Handle Walk In customer, Collection of Cash from Walk in Customer & Handover to Accounts daily Basis. 11. If any additional tasks will be handover by the Admin department. 12. Manage the company’s social media accounts & Email marketing as per the Plan. 13. Manage the enquiries you received through Email, Call, Walk in & social media – Marketing Division. 14. As per management decision has to follow the additional task allocating to you.

Roles & Responsibilities Measurement Shirt Trouser Jacket Cutting Master: · Accurately measure and cut fabrics according to specified patterns, measurements, and designs. · Ensure precise alignment and pattern matching during the cutting process. · Maintain and organize cutting tools and equipment. · Uphold quality standards and consistency in the cutting process. Desired Candidate Profile Measurement Shirt Trouser Jacket Cutting Master: · Proven experience as a cutting master in the fashion and apparel industry. · Proficiency in using cutting tools and equipment. · Strong understanding of garment patterns and design specifications. · Attention to detail and precision in measuring and cutting fabrics.

Roles & Responsibilities Shirt Trouser Jacket Tailor: · Execute precise and professional garment alterations, including hemming, stitching, and fitting. · Collaborate with clients to understand their specific tailoring needs and preferences. · Repair and modify garments as needed, ensuring a seamless finish. · Maintain a clean and organized work area, including proper storage of materials and tools. · Uphold quality standards and attention to detail in every tailored piece. Desired Candidate Profile Qualifications: · Proven experience as a tailor, with expertise in shirt, trouser, and jacket stitching. · Strong knowledge of sewing techniques and garment construction. · Attention to detail and commitment to delivering high-quality tailored garments.

Roles & Responsibilities + Receive detailed and accurate information when goods arrive at the warehouse, then carefully check, and record the quantity and condition of goods when moving out of the warehouse. + Check goods receipt/issue requisition documents under regulations to ensure quality goods and deliver to the right object to avoid confusion. + Receive delivery documents, make goods issue requests, save information on the goods management system and transfer it to the purchasing or accounting department under regulations to serve the next control stage. + Responsible for arranging neat and clean locations and premises to receive goods in a convenient, fast, and time-saving way when there is information on goods receipt. + Ensure that the goods receipt and issue process does not damage the goods. + Record specifically the goods received note and goods delivery note to list the quantity of the goods. + Track the number of goods receipt/issue each day and compare with the minimum norm to maintain warehouse efficiency.

Roles & Responsibilities Managing front office day to day operations Greeting Visitors Handling queries & complaints via phone , email & general correspondence Transferring calls as necessary Taking and ensuring messages are passed to the appropriate staff in time. Making gate pass & courier Managing meeting room availability Pleasing personality Assisting chairman’s office if necessary Desired Candidate Profile Minimum 2 years of experience in the related field Qualification: Bachelor’s degree Immediate joiners preferred. Work Location: Jebel Ali Free Zone

Roles & Responsibilities Should have good communication Skills Should be willing to learn & adapt to company processes Should have hands on experience in MS office & general IT skills   Desired Candidate Profile Emirati National Minimum High School Graduate Good Communication in English Experience in MS office (Outlook, Excel, Word) Immediate Available

Roles & Responsibilities Should have good communication Skills Should be willing to learn & adapt to company processes Should have hands on experience in MS office & general IT skills   Desired Candidate Profile Emirati National Minimum High School Graduate Good Communication in English Experience in MS office (Outlook, Excel, Word) Immediate Available

JOB PURPOSE The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers’ need to the appropriate resource within the company in a timely and accurate manner. The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products, or services, and to handle all call centre communication. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs · Building a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. · Provide relevant and accurate information to existing and potential customers. · To deliver quality service to the customers. · To ensure adequate information is given to the concerned. · To cascade the problem to relevant people when needed. · Handling a large volume of inbound calls in a timely manner. · Follow communication scripts and use knowledge of the company’s products and services. · Identify customer needs, research issues, resolve complaints, and provide solutions. · Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. Process customer orders, returns, and exchanges in a timely and efficient manner. Desired Candidate Profile · 2+ years of experience in similar field · High school degree or equivalent · Experience working in a call centre or customer support role · Strong active listening and excellent verbal and written communication skills · Proficiency in problem-solving · Ability to multitask and manage time effectively

JOB PURPOSE The purpose of this position is to ensure 100% implementation of merchandising, product rotation, availability and visibility for the consumer and as per the business development agreement. All expired stock issues have to be minimized by keeping the Supervisor well informed on the stock status. Ensure for the best shelf position, display site and brand blocking opportunities by developing a good relationship with the customers. ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs Merchandise all NFPC products implementing the planograms to maximize visibility Maintain the shelves and products on the shelves in good condition and ensure that no expired or damages products are displayed controlling monthly DER Responsible for all in-store shelf space, OOS, gondolas and displays Ensure the highest possible visibility of products in the outlets Ensure the availability of POS and other in-store materials Make sure the stock is properly monitored and available Prepares the order on time as per the branch ordering schedule Ensure all the price is updated for all the items on display Implement and maintain sales fundamentals (product availability, visibility, on time delivery etc.) Report shelf stock shortage, non-moving items to Supervisor Ensure GRV handled in an efficient manner Build and maintain healthy business relationships ensuring customer satisfaction and retention by providing timely and appropriate service and products Desired Candidate Profile 2+ years of experience in merchandising with FMCG brands and industry High school or bachelor’s degree holder Must have merchandising experience Good communication skills, interpersonal skills and analytical skills Must have valid UAE Driving License

Roles & Responsibilities 1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience. 2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring accuracy and completeness of customer information for effective marketing campaigns. 3. Campaign Integration: Collaborate with the digital marketing team to integrate CRM data seamlessly into marketing campaigns, enabling targeted and personalized communication with our audience. 4. Workflow Automation: Develop and implement workflow automation processes within Zoho CRM to streamline routine tasks, enhance efficiency, and improve overall team productivity. 5. User Training: Conduct training sessions for digital marketing team members on Zoho CRM functionalities, ensuring team members are proficient in utilizing the CRM tools effectively. 6. Reporting and Analytics: Generate and analyze CRM reports to provide insights into customer behavior, campaign performance, and other relevant metrics, enabling data-driven decision-making. 7. Continuous Improvement: Stay updated on Zoho CRM features and industry best practices, proposing and implementing enhancements to optimize CRM usage and support evolving digital marketing strategies. Desired Candidate Profile 1. Bachelor's degree in Marketing, Business, or a related field. 2. 1 to 2 years of hands-on experience with Zoho/Salesforce/Hubspot CRM. 3. Proven track record of successfully integrating CRM data into digital marketing campaigns to drive measurable results. 4. Familiarity with Google Analytics and web analysis tools. 5. Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. 6. Detail-oriented with a focus on data accuracy and consistency. 7. Ability to adapt to a dynamic work environment and contribute proactively to process improvements.   If you meet these qualifications and are passionate about leveraging CRM technology to elevate digital marketing efforts, we encourage you to apply.

Roles & Responsibilities Supervising the front desk operations and ensuring smooth check-in and check-out processes for guests. Handling guest complaints and resolving issues in a timely and satisfactory manner. Training and mentoring front desk staff to provide excellent customer service and uphold hotel standards. Monitoring and managing room availability, reservations, and occupancy levels. Maintaining accurate records and reports related to guest services and front desk operations. Coordinating with other departments to ensure seamless guest experiences. Assisting in creating and implementing front desk policies and procedures. Ensuring compliance with health, safety, and security regulations. Assisting in budgeting and cost control measures for the front desk department. Keeping up-to-date with industry trends and developments to enhance guest experiences. Desired Candidate Profile Minimum education level of a high school diploma or equivalent. Preferred qualifications include a degree in hospitality management or a related field. At least 2-3 years of experience in a front desk or guest service role in a hotel. Certifications in hotel management or customer service are a plus. Preference for candidates with experience in luxury or upscale hotels. Fluency in English is required, additional languages are a plus.   Salary - 2200 - 2500 inclusive of all. No food and accommodation provided.

Roles & Responsibilities · Must always be well groomed. · To check the vehicles interior and exterior as per the Vehicle Check list while in and out the vehicle. · Follow road safety- traffic rules and regulations of UAE · To check the services due, registration expiry and salik tags and report to concerned department upon expiration. · To check the vehicle in clean and if not get it cleaned from cleaning section. · To report any defective or warning signs on vehicles, damaged baby seats, tyre damages, seatbelts to operations supervisors and get it rectified on time · Delivery and collection of vehicles from different locations and customers. Handling credit card machines as and when required · Follow Chauffer services standards trained and assist the customers as per LQA standards. · Wearing clean uniforms and ID/ RTA cards while on duty always maintaining grooming standards · Be punctual on duty, checking the duty schedule - pick up and drop off points and timings · Report any accidents and complaints caused as a result of their service failures to the Operations dept head · Divers working on different Contracts to be reported to be respective contract supervisors for their scheduled duty. Desired Candidate Profile · Able to Read, Write and Speak English. · Should hold a valid driving licenses. · Knowledge of UAE roads. · Age between 25- 50 years

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting Car Rental Sales Agents for our client based in Abu Dhabi Salary: AED 3,800 + Commission + Company Transportation Key Responsibilities: To handle daily confirmed/ pre-booked reservations & walk in clients. Opening & Closing of Rental Agreements Entering RA details into the TARS- RTA system on time. Coordinating with Airport drivers and Drivers’ Supervisors on shift to make sure vehicles are available on time at the parking bays 1 hour before the confirmed reservation timings. Checking the vehicle availability reports and off- hires to ensure confirmed vehicles are available at locations as per reservations. This is to avoid giving any upgrades or downgrade vehicles to customers during peak /off peak time. Daily coordination with Fleet Operations team Upgrades to be provided to the client if he/she is convinced and willing to pay for the difference. For downgrades the amount will be reimbursed in case the vehicle is not available for the confirmed reservation. This be then later be replaced with original vehicle once available. Making sure NRM movements are updated if in case vehicles are forwarded for service, accident repair, tyre / battery changes etc submit daily, weekly and monthly reports as per KPI’s set to achieve targets set for locations To make sure all procedures on the RA is followed while obtaining customer details before closing the RA and submitting to Accounts Dept. To offer only approved discounts to customers and follow all procedures related to the type of booking/ vouchers produced by customers at the location Desk location is well maintained as per Budget Intl standard. Promotions and discounts are displayed accurately on the LED screens Report any misbehavior from staff and clients on time to the Sales Manager- rental locations on time Assist customer for all their additional requirements when on the counter like GPS, baby seats, refreshments, luggage, key hand over etc. Forward any lease queries to the Leasing Manager or Executives by mail with all customer contact information. Desired Candidate Profile MS Office & good typing speed. Bachelors Degree. Must have 2 years sales experience Customer Service skills Well versed in spoken & written English. Arabic / French / other languages added advantage Flexible for shifts/ change of locations in UAE Willing to work in day, afternoon or night shift Willing to be on rotation i.e. work location in the city may change due to business requirements

Roles & Responsibilities Company Profile: Shuraa head-quartered in Dubai is a Management Consultancy, operating for over 20 years in UAE. We serve our clients with all their business set up requirements ranging from issuance of trade license, to accounting services, legal services, recruitment and so on. This serves as a one-stop shop solution to our clients. Over the period, we have expanded our presence vertically as well as globally, serving our operations not limited to UAE market, but also India, UK and Bangladesh. Job Brief: Shuraa is looking for a dynamic and passionate Client Relationship Executive to help us retain our client base. In this role, you will deal directly with our client at the time of renewal of the contract. Suitable candidate must have a proactive attitude, along with excellent communication and interpersonal skills which will help to maintain connections and retain the client base. Job Responsibilities: • Create, develop, and execute new concepts and focus on growth initiatives and retention strategies. • Negotiating with the clients to renew contracts and retain business. • Assess our client’s needs and provide assistance and information. • Build sustainable relationships and engage customers by taking the extra mile. • Team up with co-workers to ensure proper service. Job Requirements: • Exceptional customer service, verbal and written communication, organizational and multi- tasking skills. • At least 1 year of experience in client relation and issue resolution. • Maintaining and monitoring documentation and following up on important actions. • Basic understanding of the client retention principles and customer service practices. • Adhere to all company policies and procedure. • A friendly and energetic personality with customer service focus. Ability to perform under pressure and address complaints in a timely manner.

Roles & Responsibilities Need Laundry Coordinator Location Abu Dhabi

Roles & Responsibilities Meet deadlines for assigned typing projects. Maintain confidentiality of sensitive information. MOI, MOHRE “TAS-HEEL” and Emirates ID Systems including quota, Job Offer letter, work permit, labor contract and cancellation. Maintains an electronic log and database of processed visas, passports, Emirates IDs Processing of the Tasheel system. Medical Typing, Emirates ID. GDRFA procedures Desired Candidate Profile Fluency in Arabic language. Proficiency in typing in Arabic language. High school diploma or equivalent. Certification in Arabic typing or transcription preferred. Minimum 2 years of experience as a typist, preferably in Arabic language. Knowledge of Arabic grammar and punctuation rules. Ability to work under tight deadlines.

Job Description Roles & Responsibilities Looking for Sous chef - Indian chef location- Abu Dhabi

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred.

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred. Employment Type Full Time  

Roles & Responsibilities Need Hostess/Hosts Nationality- European / South American