Customer Service Jobs in UAE

Roles & Responsibilities Need Hostess/Hosts Nationality- European / South American

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred.

Roles & Responsibilities Need male and female Butler. Nationality - Asian

Roles & Responsibilities The Guest Experience Executive is responsible to provide high-quality service to the FBO passengers, crew and visitors as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent company brand and image in an elegant and seamless manner. ▪ Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude. ▪ Meet and greet crew and guests arriving at the FBO terminal and manage their passports, documentation, and custom requirements. ▪ Attend crew and guests’ requests, such as seating arrangements around the FBO terminal, in a timely and accurate manner. ▪ Coordinate with operations team to ensure meticulous planning and organization. ▪ Prepare and maintain required reports on daily basis. ▪ Handle guests’ constructive feedback pleasantly and courteously ▪ Compile and organize the flight details for the passengers scheduled to arrive the next day. ▪ Coordinate movement of passengers and luggage both outside and inside the FBO terminal. ▪ Assist in tasks during work events including exhibitions/shows/photoshoots. Desired Candidate Profile 2+ experience in the Hospitality industry, knowledge of another language is preferred

Roles & Responsibilities The job holder will be required to sell transportation tickets, make and confirm reservations, direct passengers to designated vessels/station, provide tourists with travel or transportation information and offers. He/she will also be required to follow health, safety, security and quality procedures Key Results Accountabilities: • Provide quality customer service support to customers approaching the kiosks by giving correct information. • Confirm with customers to determine their service requirements and travel preferences. • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. • To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods. • Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers. • Accurately prepare and send daily sales monitoring report • Coordinate with OCC with regard to booking reservation for transportation • Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form. • To perform general secretarial duties, as and when required by the department. Desired Candidate Profile Knowledge, Skills and Experience: • Good knowledge and understanding of English language both written & verbal • Tertiary School Certificate (College degree) • 2 years’ experience with relevant exposure to administrative functions in a similar environment/service industry.

Roles & Responsibilities PURPOSE OF THE ROLE: The Project Management Information System (PMIS) SME is responsible for development of the PMIS system processes, integrated solutions, and delivery of PMWeb. Also, responsible to identify the system process gaps, solution gaps, process wastage. inefficiencies etc. and ensure they are systematically addressed improving efficiencies. PRIMARY RESPONSIBILITIES: · Manage the support PMIS system processes across the group and takes initiatives for new business processes enablement & system enhancements. · Manage PMIS incidents & change requests · Manage system enhancement /new requirement and deliveries on time · Work with relevant teams to establish and manage change control & release management process activities. · Responsible for process QA / improvement and automation. · Ensure compliance to standards, processes and policies are set and adhered to. · Ensure documentation is current and relevant to ensure stakeholders remain informed periodically. · Work with the relevant teams to establish appropriate timing of maintenance activities and dependencies in PMIS and other integrated systems like Dynamics 365 etc. · Review and identify operational ‘problems and work with teams to resolve them through planned proactive activities, communicating to senior stakeholders regularly. KEY RESPONSIBILITIES PROFITS PROCESS § PATRONS/CUSTOMERS PEOPLE Implementation · Work on PMIS PMWeb modules/processes rollouts, upgrades etc. · Develop functional specifications based on business requirements to further develop the ‘to be’ process solutions addressing business problems · Guide and influence the business to generate value from current implemented systems like PMWeb, ERP etc. Desired Candidate Profile QUALIFICATION § Management Degree (PGDBA/MBA / any master’s in management) § Professional qualification in Technology / Systems § Experience in Customer Service Domain § Certifications in Business Communications Domain § Certification in BPM tools / Process Management tools § Experience in project management processes etc. EXPERIENCE § 10-12 years of experience performing customer service-related activities related to technology domain. § Proven experience of providing technical expertise in change management, improvement and transformation. § Proven experience of measuring and evaluating the impacts/lessons learnt from business change introduced due to transformation § Exposure to RPA/BOT automation tools § Exposure to BMPN tools like Lucid charts/ Aris etc. SKILLS § Technical Skills and good understanding of IT Systems and Tools § Excellent Leadership and Management Skills § Excellent communication skills § Well Organized and detail oriented § Should be creative and innovative § Excellent presentation skills, with the ability to lead and run workshops § Ability to work well under pressure within timeframes § Excellent interpersonal skills, including the ability to advise, negotiate, persuade and influence people at all levels § Ability to motivate and inspire people from different functions to embrace change

Roles & Responsibilities Job Opportunities for UAE National High School Graduates | Al Futtaim Automotive | UAE It is a fabulous opportunity for anyone with good communication skills and an engaging personality and looking to grow their career in Al Futtaim. We are currently looking to recruit for the following roles: Customer Service (Service Advisor) Receptionist / Guest Relation Officer Sales Support & Sales Admin Administrators Desired Candidate Profile Should have a basic qualification or a High school graduate Customer service experience would be preferred but not mandatory We are looking for someone with excellent English & Arabic speaking skills who has an engaging personality, is confident meeting people and passionate about beginning a career in sales. Good knowledge in MS Office especially MS Excel Customer orientated, with decision making and problem-solving abilities Person must be self-motivated and self-driven.

Roles & Responsibilities · Jointly agree with channel manager and head that strategy is implemented and regularly evolved to suit the needs of the customer base. · Identify key customers within their areas and propose plan to introduce new products and increase size of business with them. · Increase the distribution coverage by opening new accounts and evaluating their potential. · Ensuring debtor days are kept within the set KPI's. · Ensuring a clear plan is communicated to collections team, so this is not a barrier to further sales. · Building relationship with customers that are based on consultative approach and ensure we are seen as a strategic partner, rather than a transactional vendor. · SKU retention on a monthly basis, through adding value with exceptional customer service. · Executes the Channel / customer business plan for his/her area. · Build and maintain business relationship with customer’s decision makers Ensure orders are communicated to sales coordinators accurately and on time. · Working in closely with product development team to introduce new products / new applications with customers · Guides and leads team of sales representative to open new customers · Route planning for sales representatives. · Ensuring account receivables are collected on time. Be aware of customers financial health to prevent bad debts. · Working with sales representatives to collect overdue amounts. · Working closely with sales coordinators to ensure high customer service levels. · Promptly address customer complaints · Ensuring products are sold according to price lists. · Advisory role to channel manager for rates negotiations and terms of trade, ensuring strategies always focus on adding value not just reducing price. · Monitors Customer Performance by tracking customer contribution. · Acts as active ambassador of IFFCO at the customer and of the customer at IFFCO Desired Candidate Profile Competencies: Sales and Distribution Strategy Management Negotiation Skills Sales Planning Business Acumen Consumer Behavior B2B and B2C Communicating effectively Self and Team Management Planning & Decision Making Customer Centricity Ownership & Result Orientation

Roles & Responsibilities · Collection and delivery of good and personnel · Checking and ensuring vehicle is working condition · Report damage / unsafe condition to supervisor. · Lashing of Goods, to operate truck mounted cranes · Submitting paper work at Client/ GOS as applicable · In Touch with base for feedback and next assignments · Maintain good working relationship with workers, appointed foreman, supervisors and management. Desired Candidate Profile · Basic driving license(s) to cover Heavy vehicles, mini bus etc. UAE license 03, 04 , 05 and 06

Roles & Responsibilities Handle inbound and outbound calls from potential clients in a professional and courteous manner. Provide accurate information about real estate properties and services to callers. Handling inquiries and customers complains on phone and email. Maintain detailed records of all communication and interactions with clients. Follow up with clients to ensure their needs are met and provide exceptional customer service. Update and maintain databases with client information and property details. Collaborate with real estate agents and brokers to ensure effective communication and coordination. Resolve client complaints and issues in a timely and satisfactory manner. Stay updated on current real estate market trends and property listings. Meet or exceed individual and team performance goals and metrics. Desired Candidate Profile 2-6 years of experience working as call center agent in real estate industry. Excellent communication skills

Roles & Responsibilities Work Management · Hold a full grasp and understanding of the Client Excellence & Service Delivery SOP and always operate in-line with the SOP guidelines. · Hold a good knowledge and experience in Corporate Banking and specifically within the areas of: Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services · Hold a strong knowledge of bank’s Products & Services across Loans, Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services. · Awareness of other banks Product & Service offerings in the market is also beneficial · Handle customers’ requests / complaints logged on iServe in a quick and efficient manner and ensure customers are satisfied with the response and service provided · Raise awareness on iServe amongst bank’s staff and customers and drive utilization of the platform · Promote the correct approach for logging queries and requests on the platform and not writing directly to back-office functions by customers and front-office staff · Ensure effective coordination with other departments across the bank including Products, Sales, Operations, Trade, Credit, Clearing, Payments, Relationship Management, Branch Network etc. to help answer and close customers’ requests and issues. · Help identify potential product / process enhancements in-line with the requests / complaints being received via iServe and effectively coordinate with other departments i.e. Products, Operations etc, to implement these enhancements · Prepare daily, weekly & monthly reports relating to iServe to share with the Team Leader · Support customers in onboarding onto our products and services by providing the necessary forms and guidance on filling out these forms. Including digital submission of eForms. · Handout relevant digital leaflets and flyers to customers to promote bank Products and Services which are relevant for them. · Advise customers on digital solutions provided by bank and how these could help the customer’s organisation. · Help guide customers on digital completion of transactions on iBusiness, FCC, iServe and other TBG digital platforms. · Effectively identify between the different bank segments and appropriately guide customers on how to be served based on their segments. · Help customers to update their registered contact details as required to ensure they are able to use the iServe platform. · Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling. Service & Quality · Maintain the spirit of CODE by supporting the IBG/CBG teams and Back Office Units as and when required. · Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels. · Log all complaints received from customers on the CRM for routing to the Complaints Handling Unit · Remain fully updated on Bank’s policy and procedure, products / services to ensure prompt quality service to clients. · Record all ideas and suggestion provided by customers on CRM for further analysis and action. People · Take active interest in self-development & competencies to hold higher responsibilities. · Ensuring smooth transition of new entrants by providing necessary training on operating procedures and practices, systems etc. Desired Candidate Profile · Good command of English. · Arabic language skills are very beneficial. · Report writing skills. · 3–4 years of experience would be preferred. · Communications skills. · Negotiation skills. · Computer skills. · Good awareness of Technology and digital trends. · Passion for customer service and delighting customers. · Good problem-solving skills & keen eye for making operational enhancements.

Roles & Responsibilities Educate customers about skincare products and provide personalized recommendations based on their skin type and concerns. Demonstrate product usage and explain the benefits of each product to potential customers. Assist customers in selecting the right skincare products for their needs by analyzing their skin condition and concerns. Conduct skincare consultations and help customers develop personalized skincare routines. Stay up-to-date with new skincare trends, ingredients, and product launches. Meet or exceed sales targets and contribute to the overall success of the skincare department. Desired Candidate Profile Minimum high school diploma or equivalent. Certification in skincare or esthetics is preferred. At least 1-2 years of experience in skincare sales or promotion. Ability to work in a fast-paced environment and manage multiple tasks.

Roles & Responsibilities Maintain registers and reports for Import and Export Operations pertaining to JAFZA and mainland. Processing Bill of Entry for customs documentation in JAFZA & Dubai Trade web portal. Daily and monthly invoicing to clients. Handling the entire job requirements for import and export shipments. Liason with Dubai customs & port authorities. Liason with carriers and shipping agents as per the requirements. Co-ordinate with transporters, shipper & consignee for effective deliveries and collection. Coordination with messengers for documents delivery and collection. Communicate/ correspond with consignees, send pre-alerts/ pre advice/ arrival notice and ensure timely issuance of delivery orders, clearance and delivery of shipments. Desired Candidate Profile Bachelor's degree in logistics or similar. 4-8 years of experience in customs clearance operations. Knowledge of International export/import trade documentation. Strong knowledge of free zone, GCC countries, and cross-stuffing documentation.

Roles & Responsibilities Collect products from the store as per customer orders/ requirement Scanning the barcode & give the products to the delivery boy Speaking to customers in English Desired Candidate Profile Good verbal & written English communication ( MUST HAVE) Age Limit - 33 Years Male / Female Immediate joiner preferred Job Location - Dubai Job Type - Indoor Salary: AED 2,000 + AED 260 (Fix Overtime) + Incentives of 1200+ (Based on performance) Interested candidates may apply.

Roles & Responsibilities Greeting and welcoming guests with a friendly and professional demeanor. Seating guests in a timely and efficient manner while considering their preferences and the flow of the restaurant. Managing the waitlist and accurately estimating wait times for guests. Answering phone calls and taking reservations with attention to detail and accuracy. Providing guests with menus and answering any questions they may have about the menu or special requests. Being knowledgeable about the restaurant's offerings, including daily specials and promotions. Assisting with coordinating special events and private parties. Desired Candidate Profile Previous experience in a customer service or hospitality role is preferred. Strong communication skills, both verbal and written. Ability to multitask and prioritize tasks in a fast-paced environment. Excellent organizational skills and attention to detail. Flexibility to work evenings, weekends, and holidays. Positive and friendly attitude with a genuine desire to provide exceptional customer service.

Roles & Responsibilities Company Profile Shuraa head-quartered in Dubai is a Management Consultancy, operating for over 20 years in UAE. We serve our clients with all their business set up requirements ranging from issuance of trade license, to accounting services, legal services, recruitment and so on. This serves as a one-stop shop solution to our clients. Over the period of time, we have expanded our presence vertically as well as globally, serving our operations not limited to UAE market, but also India, UK and Bangladesh. For more details you can explore our company website. Job Brief Shuraa is currently hiring for an AML Compliance Officer to join us. The objective of the role is to ensure internal compliance to policies and procedures, as well as handle external regulatory and legal obligations. Job responsibilities • Develop update and maintain the AML policy and standards. • Responsible for the firm's compliance with Regulator's rules on systems and controls for the prevention of money laundering, financial sanctions, tax invasion and anti-bribery and corruption on all products and services. • Liaise with clients and investors to obtain all AML documentation and undertake assessments and reviews of transactions and client onboarding. • Assist in the identification of rules and regulations on an ongoing basis and assess applicability in relation to Shuraa group of companies. • Assist with monitoring and providing assurance that internal compliance policies and procedures are complied with. • Carrying out compliance risk management with a view to prevention and ensuring first and foremost that external regulations are constantly monitored and adequately translated into internal guidelines, processes, and procedures. • Performing the daily compliance & AML activities assigned. • Supporting in the prior compliance & AML assessment of all innovative projects/products. • Provide support to ensure the adequacy and application of internal processes and procedures in accordance with external and internal regulations by the business and corporate units. • Perform operational activities in connection with legally required activities and preparing reports and communications. • Prepare periodic reports concerning the adequacy of the compliance policies and mechanisms. • Support in assessing transactional due diligence processes and take actions based on the assessment outcomes. • Support in reviewing the establishment or the maintenance of new/existing business relationships. • Making clients aware of the compliance practices of UAE. Job Requirements • Minimum 1-2 years’ work experience as Compliance Manager or Compliance Officer. • Qualification: Bachelor’s or Master’s degree in Finance, Accounting, or another closely related field. • Must hold sound knowledge of anti-money laundering (AML) legislation. • Strong analytical, research skills and decision-making ability.

Roles & Responsibilities Responsibilities: Receive, classify, store, take care of, distribute, request, and take inventory of food & beverage, materials, supplies and equipment. Check materials received against invoices and notes breakage and discrepancies in quantity or quality. Enter and process supplier invoices to the Purchasing system. Assist in the maintenance of inventories. Develop methods and procedures for handling, storing and rotating stock. Take necessary precautions to protect stock from deterioration or spoilage. Supervise the loading, unloading, and dispatching of delivery trucks. Load and unload at the point of pick-up, delivery, or distribution when necessary. Pack, unpack, count, weigh, and measure materials, supplies and equipment upon receipt when necessary. Pick supplies from shelves to fill requisitions, lifting and carrying supplies when necessary. Operate hand trucks, carts and lifting equipment when necessary. Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion. Assist in the preparation of data for departmental reports, inventory, or studies. Keep daily records, file, and prepare reports. Expedite any outstanding purchase orders. Determine the best method of storage to meet HACCP guidelines. Maintain HACCP Standards and attend month meetings. Make recommendations and suggestions on problems relating to space, delivery, issue, and stock control. Participate in departmental meeting. Assist other staff members in all areas concerning purchasing, receiving, distribution and shipping. To perform any other duties that may be assigned from time to time by management.

Roles & Responsibilities Should have strong experience like a housekeeping in charge/supervisor with strong personality. Desired Candidate Profile Asian Females Employment Type Full Time Company Industry Fresher - No Industry Experience Not Employed Department / Functional Area Chefs F&B Housekeeping Front Desk

Roles & Responsibilities Service Advisor (Tyre Service Center)- Essential DutiesAdvises customers about necessary service for routine maintenance.Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.Prepares a repair order showing time, cost and labor estimates for service.Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Schedules service appointments.Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner and obtains vehicle information.Provides a complete and accurate written cost estimate for labor and Tyres.Establishes “promised time.” Checks with dispatcher, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.Keeps service department forms, menus and pricing guides up to date.Implements a quality control process to eliminate comebacks.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Invoicing, Coordination with team, Vendors for urgent procurement.Maintains a professional appearance.Keeps work area clean.Other tasks as assigned He will focus on the dealer network and calls.

Roles & Responsibilities Stock and sort supplies Vacuum, clean, dust and polish guest rooms Make beds, change sheets, remove and replace used towels and toiletries Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets) as required

Roles & Responsibilities Parisima Talent is looking to hire with one of our clients. Position: Receptionist Job location: Dubai Salary: AED 3,500 Working days: 6 days per week Responsibilities: Greet and welcome visitors, clients, and guests in a warm and friendly manner. Manage and maintain a neat and organized reception area, ensuring a professional and inviting atmosphere. Answer incoming calls and redirect them appropriately or take accurate messages. Handle all incoming and outgoing correspondence, including mail, emails, and packages. Provide accurate and helpful information to inquiries about the company, its services, and products. Schedule and manage meeting room bookings, ensuring smooth coordination and timely preparations. Maintain office supplies inventory and place orders when necessary. Assist in coordinating travel arrangements, including flight bookings, hotel accommodations, and transportation. Perform general administrative tasks, such as filing, data entry, and scanning documents.

Roles & Responsibilities Parisima Talent is looking to hire with one of our clients. Position: Executive - Customer Support Job location: Dubai Salary: AED 5,000 Contract period: 2 months Job duties: Email replies to service requests that includes acknowledging emails, coordinate with technical team for service request updates to respond to the customer. Responsible for admin work i.e. processing service request approvals. Assisting in Inbound calls Assisting in outbound communications – calls / emails / sms. Desired Candidate Profile Excellent communication skills, written and oral. Good administration and coordination experience. Prior experience as Admin Executive / Call Center Executive preferred.

Roles & Responsibilities Answering incoming calls and responding to customer inquiries. Resolving customer complaints and issues in a professional and timely manner. Providing excellent customer service and ensuring customer satisfaction. Documenting all customer interactions and maintaining accurate records. Following call center scripts and protocols to handle different types of calls. Troubleshooting technical issues and providing basic technical support. Collaborating with team members to achieve call center goals and targets. Desired Candidate Profile High school diploma or equivalent required, bachelor's degree preferred. Proficiency in using call center software and computer systems. Strong problem-solving and decision-making abilities. Excellent communication skills, both verbal and written.

We are seeking a dynamic and ambitious professional to join our team as a Service Delivery Manager. The ideal candidate should be a seasoned expert in Desk and Field support.   As a Service Delivery Manager, you will be responsible for overseeing the delivery of managed services to clients, ensuring high levels of customer satisfaction, and maintaining strong client relationships. You will work closely with cross-functional teams to ensure the seamless execution of services while meeting contractual obligations and quality standards. Job Title: Service Delivery Manager Experience: 10+ Years Key Responsibilities: Client Relationship Management: Establish and maintain strong relationships with key client stakeholders. Act as the primary point of contact for client inquiries, concerns, and escalations. Regularly communicate with clients to understand their evolving needs and expectations. Service Delivery Oversight: Develop and maintain a deep understanding of the services provided to each client. Monitor service performance against service level agreements (SLAs) and key performance indicators (KPIs). Identify areas for improvement and implement process enhancements to optimize service delivery. Team Collaboration: Collaborate with cross-functional teams, including technical, operations, and support teams, to ensure effective service delivery. Facilitate communication and coordination among team members to address client needs promptly. Contract Management: Ensure that all contractual commitments and obligations are met. Review and negotiate contract terms as needed to align with client requirements and company capabilities. Issue Resolution: Proactively identify and address service delivery issues and roadblocks. Work with internal teams to resolve technical and operational challenges. Performance Reporting: Prepare and deliver regular performance reports to clients, highlighting key metrics, achievements, and areas for improvement. Conduct periodic service reviews with clients to assess overall satisfaction. Continuous Improvement: Drive continuous improvement initiatives to enhance service quality and efficiency. Stay current with industry best practices and technology trends to recommend improvements. Budget Management: Manage the service delivery budget, ensuring cost-effective resource allocation. Track expenses and revenue associated with each client's services. Experience Required: Should have: 10-12 Years Min 4+ Years of experience in Operations Management Should have Experience in Managing a Team of 20+ Should be familiar with Managing IT Service Desk and Field support. Should have experience in Managing Multiple Clients. Vendor Management Experience in Driving/executing small-scale projects. ITIL Certification. Technical Knowledge of IT Hardware would be preferred & and should have IT Warranty Services and Print services experience. Established in 1974, the flagship company of the Jumbo Group, Jumbo Electronics is a diverse Business Conglomerate with interests in Consumer Electronics, Distribution, Retailing, and Enterprise business. With its extensive network of retail stores and Service Centers spread across the emirates, Jumbo is a formidable force in the industry and is presently enjoying a growing distribution and retail presence in The Middle East. For more details please visit http://www.jumbogroup.com/

Roles & Responsibilities We are looking for smart and dynamic personnel who can join our team as customer service executives for our packaging division 1. Handle customer inquiries via email and phone in a friendly and professional manner. 2. Coordinating the execution of orders with the sales executive. 3. Assist and coordinate with sales and marketing teams.