Customer Service Jobs in UAE

Roles & Responsibilities • Travelling daily to provide customer test drives and for deliveries • Ensuring high adherence to SOP and delivering an exceptional customer experience. • Willingness to adapt to changing customer needs and delivering a high empathy quotient. • Important KPIs: High customer NPS (feedback score), high number of deliveries Desired Candidate Profile • 2-3 years of relevant experience in automobile industry. • Strong business acumen and Knowledge of used car industry. • Strong technical expertise in understanding of engine, parts, and everything technical • Great Communication skills • Valid UAE Driving license

Roles & Responsibilities Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures. Performs clerical duties as assigned. Assists in training new hires as directed. Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments. Accepts assignments as designated by the Call Centre Supervisor. Adheres to the hospital / departmental policies and procedures. Recognizes the cultural needs of the patients . Desired Candidate Profile Qualification-High School Diploma or Equivalent Experience. Preferably two (2) years' experience in a clerical position and / or appointment.

Roles & Responsibilities Our one of the reputed client seeking a highly professional hospitality candidate who have proven experience in customer service or hospitality role, preferably in a MNC. (Hotel Experience will not be considered). Candidate will be responsible for ensuring that all guests receive a high-level of service throughout their visit and enjoy the hospitality experience. Activities Takes orders and offer recommendations of available refreshments. Prepares and serves guests orders. Ensures that rooms are checked and sanitized in between meetings. Always maintains overall cleanliness of the client area. Checks and updates the client area pantry requirements. Take calls and welcomes guests in the client area in the absence of the receptionist . Take calls and handling other communications and welcomes guests in the client area in the absence of the receptionist . Performing general office duties and errands. Experience in handling Reception & Admin tasks (If required) Desired Candidate Profile Attentiveness and patience. Active listening and effective communication skills. Pleasant personality. Well groomed. Willing to be trained. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Roles & Responsibilities Working days: 6 days of the week, 1 day off The Contact Center Quality Assurance is required to perform below tasks:- · Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates. · The QA will monitor inbound and outbound calls, chat and email responses. · Track customer service and conformity as per company policies and procedures · The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company’s customer service experience · Participates in the design of call monitoring formats and quality standards · Performs call monitoring and provides trend data to site management team · Uses quality monitoring data management system to compile and track performance of team · Performs monitoring of customer care email responses · Coordinates and facilitates call calibration sessions for call center staff · Provides feedback to the call center manager · Prepares and analyses internal and external quality reports for management staff review. Desired Candidate Profile Working days: 6 days of the week, 1 day off The Contact Center Quality Assurance is required to perform below tasks:- · Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates. · The QA will monitor inbound and outbound calls, chat and email responses. · Track customer service and conformity as per company policies and procedures · The individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall company’s customer service experience · Participates in the design of call monitoring formats and quality standards · Performs call monitoring and provides trend data to site management team · Uses quality monitoring data management system to compile and track performance of team · Performs monitoring of customer care email responses · Coordinates and facilitates call calibration sessions for call center staff · Provides feedback to the call center manager · Prepares and analyses internal and external quality reports for management staff review.

Roles & Responsibilities We are looking for Dynamics AX Support Analyst

Roles & Responsibilities BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLEManager Customer Lifecycle and Automation | Future Solutions | Head OfficeROLE SUMMARYThe SHARE Rewards Programme in Majid Al Futtaim is seeking a strong Marketing Manager for Customer Lifecycle and Automation. This role will lead the continued growth and development of our award-winning customer lifecycle that drives customer lifetime value by creating strong engagement strategies that drive value to the customer and the Majid Al Futtaim Group. We are looking for a high-impact marketer who develops and executes customer journey and lifecycle strategies .ROLE PROFILE• Develop Optimal Engagement And Lifecycle Strategies With The Right Products, Features And Services To Build Trusted Relationships And Ultimately Achieve Share Business Goals• Leverage Robust Data And Insights To Manage And Optimize Campaigns And Ensure The Effectiveness Of Lifecycle Strategies• Manage The Life Cycle Team And Automation Platforms - Including Platform Knowledge, Processes And Upskilling Of All Relevant Team Members And Agencies• Interpret Data From Different Sources Across Each Marketing Campaign (I.E. Email, Push, App, Sms, Etc.) To Formulate Key Insights And Opportunities For Optimizing Performance• Work With Agencies And Contractors To Create Impactful Content (Creative And Copy) Customized To Various Target Audience And Types Of Communications• Develop Campaign Measurement / Kpis To Measure Effectiveness Of All Executions And Communications• Develop Strategies To Enrich Member Data, Enhance Collection Of First Party Data And Continually Drive Improvements In Marketing Data Verification And Usage• Move From A Channel-Centric To Customer-Centric Operating Model Using An End-To-End Digital Customer Lifecycle Management That Improves Customer Satisfaction, Reduces Cost, And Increases RevenueREQUIREMENTS• Over 8 Years Of Experience In Creating And Executing Customer Lifecycles• Over 8 Years Of Experience In Marketing Automation• Bachelor'S Degree In Marketing, Engagement Or Relevant Field - Preferred: Master'S Degree In A Relevant Function• A Thorough Understanding Of Customer Lifecycle Management From Strategy Through To Execution• Experience In Email Automation Processes And Use Cases• Strong Understanding Of Digital Marketing Techniques Like Impact Of Apple Privacy Policy, Drag & Drop, A/B TestingWHAT WE OFFER• At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!• Work from any country in the world for 30 days a year.• Work in a friendly environment, where everyone shares positive vibes and excited about our future.• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

Roles & Responsibilities Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role: The primary focus of the role will be to focus on the development and optimization of the customer journey, ensuring a best-in-class approach to all customer touchpoints and ensure the end-to-end purchase funnel, conversion rate and seamless on-line to offline customer experience, whether it be new, used, fleet or aftersales customers. What you will do: Operate as the voice of the customer and intimately manage and tailor every experience to the brand and product. Ensure readiness of all touch points and constantly improve and feedback to the business areas of improvement, pragmatically owning the improvement implementation. Develop a seamless end to end customer journey through all offline customer interactions including online to offline sales conversions and handovers. Managing highest efficiency on end-to-end purchase funnel and improve conversion rates and NPS. Manage and implement an aggressive 3-year network strategy across UAE to achieve world class EV customer journey in new retail and dealerships environments, covering aftersales and delivery touchpoints. Ensure on-going optimization, development, and evolution of all customer journeys from sales to service and beyond (charging, parking benefits, tertiary services and driver benefits) Lead on new retail, service and delivery location customer journey planning with network development, architectural and marketing teams to build world-class locations. Supports Marketing with creating seamless online customer journey which is consistent with the offline experience. Promote customer experience best practice and ensure the customer journey process is delivered consistently by the Retail, digital and service teams. Report on pulse and voice of the EV customers within brand and outside within wider EV market to help develop industry leading proposition. Ensure through the funnel on-line lead generation and conversion optimization through world-class training and knowledge sharing. Work with the training and development team to create and constantly improve the training requirements to increase conversion. Align with Franchise directors to understand pain points and present development plans for individuals and wider brand positioning. Work with brands to map, manage and implement and new protocols for each product or launch. Apply a KAIZEN mindset to constant testing and improving of the customer journey with a focus on the customers perspective to any new program. Manage all customer feedback and implement development and improvement plans. Management of customer insights and journey mapping. Responsible for the development of EV knowledge and practices Builds comprehensive insights into market EV practices. Establish lean and effective structure and team. Ensure 100% compliance with Standard Operating Procedures. Desired Candidate Profile 1.- Customer management.2.- Experience with customer journey map.3.- Reporting experience.4.- Proficient in Microsoft Office. About the Team: Reporting to the GM - EV Customer Experience & Strategy and will closely with the broader internal and external stakeholders. What equips you for the role: Bachelor’s Degree or Master’s Degree in Business, Engineering or Marketing. 3 – 5 years’ experience designing customer journeys with focus on digitally connected customers. Experience with leading projects to build ecosystems designed for optimal customer experience. Previous experience in high-growth businesses and start-ups is highly preferable. Experience with creation and practical implementation of programs. Experience working with retail networks and sales people. Ideally Electric Vehicle Automotive experience with understanding of EV ecosystems.

Roles & Responsibilities Taking orders from guest and serve as per standard operating procedures. Offer guest drink menus and answer their questions regarding ingredients Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) Serve beverages and prepared food, like cookies, pastries and muffins Maintain pantry cleanliness, hygiene and personal grooming. Help Manager to monitor the stock level. Any other tasks that may be assigned to you

Roles & Responsibilities · Attending to inbound\outbound calls of customers and addressing the customers · Handling customer escalations & deal with customer complaints within that TAT · Attaining retention targets as defined on monthly basis · Apply skills to minimize order cancellation and maximize customer retention/service activation. · Apply skills to maximize customer satisfaction indicators, including quality assurance scores. · Up-sell our qualified customers to increase the level of service provided · To ensure services are provided during the subscription period (Arranging FMC) · Maintaining TAT to respond to customer queries with the support of Fresh desk · Liaising with Technical/Mentor/MIGT team to provide necessary support for the customers · Attain customer satisfaction by providing timely services · Follow the timely instructions from immediate supervisor and report on daily basis · Customer Retention Fluency in Arabic is must. Desired Candidate Profile Graduation is Must Max Age considered - 32 Nationality - Indian with Fluency in Arabic is must Retention experience is a must.

Roles & Responsibilities Carry out market carpeting to understand market potential for service department · Map the target customer segment with their fleet size, current running pattern and potential business opportunities. · Maintain daily visit report against the Monthly visit planner and update management. · Sell service contracts to potential fleet/retail/corporate customers and/or agree Service Level agreements to ensure customer retention. · Maintain constant watch in market to understand the business potential and report to management. · Ensure you maintain the utmost customer-oriented approach beholding the legacy of customer first approach of Al Masaood Automobiles. Desired Candidate Profile 3 to 5 years in business development roles in automotive service field · Proven ability to work under pressure and to accomplish demanding targets · Able to manage complex human relationships and culturally sensitive. · Strong understanding of the local and regional market. ·MS Office skills

Roles & Responsibilities To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back end team regarding store-related activities. To manage people in regards with performance and conduct of store employees. To constantly upgrade the skills of self and team. Identifying the learning gaps of the team and creating a process to address the same. Desired Candidate Profile Proven successful experience as a retail Store Manager Powerful leading skills and business orientation Customer management skills Strong organizational skills Good communication and interpersonal skills

Roles & ResponsibilitiesResponsible for end-to-end warehouse operations and customer management.Co-ordinates with customers and warehouse tenants regarding miscellaneous requirements relating to warehouse matters.Responsible for warehouse housekeeping requirements.Arranges the loading /unloading of tenant’s containers.Updates tally sheets on daily basis.Ensures that safety guidelines are followed by all staff, within the warehouse.Desired Candidate ProfileAn ideal candidate should be able to perform hard physical activities which are required to carry out daily operations in the warehouse. Educational Requirement: High School or EquivalentProfessional Experience: At least 2 years of working experience in the warehouse or same environment Job Specific Skills: Knowledge of advanced warehousing operations such as on-time receiving, order dispatching, inventory management, housekeeping, communication, and resource management.Other Skills:Positive attitudeTo be able to work under pressure.Good attention to detailGood Numeracy Skills

Roles & Responsibilities We are looking for smart and dynamic personnel who can join our team as customer service executives for our packaging division 1. Handle customer inquiries via email and phone in a friendly and professional manner. 2. Coordinating the execution of orders with the sales executive. 3. Assist and coordinate with sales and marketing teams.